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March 2024 by Joyce Skudrin
Was great
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March 2024 by Theresa Marie
I have never truelly had a problem here other than it being super busy and not enough staffed & even the staff is customer service friendly!now they have the self check outs which i go through weekly, when buying items i noticed the next day the were expiring that day. ofcourse this one and only time i didn't have my receipt since i rushed out before work. i called to see if i could exchange the cheese for one not expiring, i got the a ok! came in the next day before work and was RUDELY denied by the customer service lady. I asked for a manager and she would not get me one. THANKFULLY there was another woman that overheard our convo, while walking out with the expiring cheese she stopped me and asked what the prob was. I explained and she let me go grab the cheese with any problems.The smallest problem turned into a larger problem due to the customer service woman. If it wasn't for that other woman i wouldn't be able to speak to a manager or exchange the cheese.Many lessons learned from this location.3 stars, always have what i need and the woman who helped me exchange but also the employees everytime are great!Other than that with how rude the customer service lady was i would give it a 0 star, LACKING customer service!!!
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January 2024 by J. V. Rychman
Looking for food, drink, or Medications; Marc's has it all. Their prices are good and their store is clean. Easy parking. It's just down town Lakewood.
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January 2024 by Brian Frolo
Just bought a package of ground beef with a sell by date of Jan 8 and it smells just like a barnyard!!!! They refused to replace it or offer an in-store credit and the manager got snippy with me for stating the above. If you must shop here I recommend sticking to non-perishables.P.S. Try Aldi's. Why? Their prices are low, cashiers and stockers are hardworking and courteous, plenty of parking, and the facility is clean.P.S.S. If you time in right, bargains are plentiful even at Heinen's. And between their commitment to hiring and training mature employees, shopping trips are quick and stress free.
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December 2023 by Carolyn Hecmanczuk
Concerned with food safety at Marc’s in Lakewood. Bought a gallon of milk that was spoiled the day I purchased. The same day I needed ground beef. Not only was it over 6$/pound but several packages were swollen/puffed which means to me that it was old. Going to skip shopping for perishables there for now.
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October 2023 by el
Recently shopped in all departments. Boy! What an Improvement all the way around!. Excellent deli service, food fresh. The lunch meat sure tops Heinens, and gianteagle. So flavorful.The prepared salads seafood, macaroni etc. Tasteful/fresh.Few employees asked if I needed assistance finding products. Glad there's atleast 1 cashier, cause with large order I prefer not doing self checkout. THANK YOU MARCS!
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October 2023 by Timothy Radican
The staff at this store is always helpful. Donna at the service desk is very efficient.
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October 2023 by David K.
Odd tasting milk gallons were returned along with receipt- last time we didn't have the receipt so we lost out.Because about 40% was missing from one gallon customer service had to get a manager.Small amount of milk tasted from second gallon returned to container so missing an ounce or so.Manager said it was opened and wouldn't take the return. "Because everybody who tried something and didn't like it would be returning stuff"Still four days until sell by date. How is someone to know if something is bad without opening it?Thinking about putting a big sign in my truck with a negative statement and parking outside of the store. I could leave my vehicle there and occasionally more it around their parking lot.We've shopped here for decades but will be looking into other options in the future.One manager can almost ruin a store.
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September 2023 by shawn
THEY FINALLY UPGRADED TO SELF CHECKOUT!! :) I always avoided this store because I hated waiting in line at checkout, happy to say this is no longer the case! thank you Marc’s and thank you late stage capitalism!
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August 2023 by Toth L.
I was at courtesy counter today told lady I have $100 bill She said she cannot cash it for food under 20 bucks my bill was 13 bucks How to use my debit card I talked to a lot of people they said I should have talked to manager Courtes Counter name was Donna D. On my receipt
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June 2023 by Melissa Scott
Terrible, workers blocking the whole isle with stock, produce looked terrible. Prices have definitely went up at Marc's. I will only return to shop the close out section.
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June 2023 by Mohamad Almasri
I like this location it's very close and convenient; however I usually try not to deal with the lady at The" CUSTOMER SERVICE" her name is Donna because she's so unprofessional, unrespetful, and don't know anything about customer service! I bought a bag of grass with price tag on tye shelf for $19.99 whoever, she took $23.99, I asked her why is that and she said with a mean voice" that's the price, honey!" I tried to explain to her that price is wrong she yelled qt me and asked me to move to continue helping other customers and wait for the manager. The manager should be the last person to call to solve something like that, and as a good customer service you should help one at the time, but obviously she doesn't know how to do her job as she told me! I went to the shelf and took a picture of the price abd should her and she said that might be for a small bag, I should her that the tag says 12 lbs and what I bought is 12 lbs she called me a lier and said how can I know that the picture is from there!! What title! It's so rude to argue and treat a customer like that, it wasn't about the money just because she was rude and sooo rude to me, I all the time hear her talking in a bad way to the customerservice but I wasn't saying anything because it wasn't my problem. Further more an old man started to yell ate to leave her alone and said to me" fu** you" and she told him "thank you" not sure how that put someone with the worst attitude in position called customer service, with her it is customer insulting!! She also claimed that the shelves in the store ate messed up, I told her that I have seen that price tag for 5 days so far, and that is so unexeteble to have wrong prices for a while and then ask the customers to guss the prices. Eventually, the manager was so nice and kind, she helped me and valued me as a 6 years customer for that location!! Still giving one star for keeping her for the customer service!
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June 2023 by Hannah
Can I give 0 stars? This is the all time worst spot in Lakewood and the worst Marcs I've ever been to. This place is gross & dirty... You'll always find something wet spilled on the floor. There's never more than 3 registers open all moving incredibly slow with lines backed up down the shopping isles. When you finally make it checkout... The register breaks & you have to start all over again. Their prices aren't much cheaper than anywhere else. Honestly they'd have to be giving groceries away for free to get me in here again. Parking is also horrible. Extremely tight and congested.
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June 2023 by E G
A security guard/ police officer was by the Chipotle entrance but was guarding the Marc’s parking lot section. He made me extremely uncomfortable. I’m not sure if this is someone Marc’s hired or the plaza company hired. But I also didn’t see a company car or a police car. I’m not sure what is going on but please keep your distance from that man. He was also talking to another man in a silver car and it all looked too sketchy to me. I couldn’t see a badge or a company name to try and identify. Not everyone in a uniform is there to protect you. Please stay alert everyone.
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June 2023 by Jonathan Kissel
The guy who monitors the parking lot is the largest piece of trash. Rude, unkind, and asks in mind of a cop. He stands around as if he has authority. Treated my female friend so appallingly and didn’t even attempt to let her speak. We were just trying to get a drink from Marc’s and accused us of going somewhere else. Parking in Lakewood is so heavily limited already. This man is a menace.