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November 2023 by Melanie S.
I thought this was a pretty typical Marc's store, so OK not Great to quote an old boss. The layout is really awkward in this location, with narrow aisles and some of them are set kind of diagonally to the front of the store, so there are some dead ends. It doesn't seem overly dirty, but also not clean, kind of dull lighting, so, again, pretty typical for Marc's. I think I found just about everything on my list, though, so it was a productive experience.
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October 2023 by David K.
Odd tasting milk gallons were returned along with receipt- last time we didn't have the receipt so we lost out. Because about 40% was missing from one gallon customer service had to get a manager. Small amount of milk tasted from second gallon returned to container so missing an ounce or so. Manager said it was opened and wouldn't take the return. "Because everybody who tried something and didn't like it would be returning stuff" Still four days until sell by date. How is someone to know if something is bad without opening it? Thinking about putting a big sign in my truck with a negative statement and parking outside of the store. I could leave my vehicle there and occasionally more it around their parking lot. We've shopped here for decades but will be looking into other options in the future. One manager can almost ruin a store.
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August 2023 by Toth L.
I was at courtesy counter today told lady I have $100 bill She said she cannot cash it for food under 20 bucks my bill was 13 bucks How to use my debit card I talked to a lot of people they said I should have talked to manager Courtes Counter name was Donna D. On my receipt
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March 2023 by Agnes I.
I have visited this Marc's location in Lakewood a few times but I never do my full grocery shopping here. I've come here to buy snacks, sometimes eggs, some fruit, etc. Mainly, I normally come here if I'm in the area and I didn't to buy something quickly or I come here if I'm seeking a cheap item. I recently visited in March 2023 for something specific (a tea kettle) which I found at a small kitchen section at a back aisle. When you enter the store, tuen right and walk down to find the toilet paper/paper towels. Right in front of those paper towels, you'll find the mini kitchen section which is where I eventually found the tea kettle. SERVICE -- This can be on and off. When I came looking for a tea kettle in March 2023, I first asked one man who said he didn't know where it was and to ask a lady that he pointed me to but also that "it may be down at the small kitchen aisle". He wasn't confident in his answer to me which was a bit frustrating. The lady that the man directed me to then said: "I don't know if we have one" and she didn't bother to help me look or check their system if they sell one. This wasn't great customer service at all. I eventually found the tea kettle myself at a back aisle. The produce here is one and off so I don't buy fruit or vegetables from here anymore. I mostly shop for food at Trader Joes and Lucky's Market. **** - 34/150 total reviews in 2023 - 585 total overall Yelp reviews - Reviewed on 19 March 2023
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July 2022 by Jack R.
DO NOT COME TO THIS STORE. I went in to buy groceries yesterday and noticed that HALF of the items in the store were already rotten/ not sold by the best sold by date from 1 week ago. If you like rotten food this is the place for you!
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June 2022 by Terry R.
Great store, mostly friendly, except for the manager. I pulled my cart to the side outside of the store. I was putting money away in my wallet. He came over, grabbed the cart, told me to take it where the crosswalk is and not to take it over the curb. I asked him if he really was going to chew me out while I was putting my money away. He said yes, hung on to the cart and started talking to someone. I had to yank the cart out of his hand to continue to my car once my wallet was back in my purse.
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September 2020 by Beverly C.
After today, I'm going to avoid Marc's as much as possible. I called to ask if I could cash a money order that someone bought at Marc's. The lady on the phone checked with her manager and said, you can cash it as long as it's less than $600. So I went to the store, and the "customer service manager" said it's against store policy and they wouldn't cash the money order. I said 'your employee said I could,' and she said "well she was wrong. We don't do that." Her whole attitude was like "tough toenails. The answer is no." She was so quick to say no, so self-important, completely uninterested in the fact that they had wasted my time. That "customer service manager" was a brick wall made of fire and stone. Time to shop elsewhere. Awhile back I had an encounter with another heavy-handed clerk who wouldn't believe me when I told her she charged me the wrong price for some produce. She finally realized that she was wrong, but continued to be scolding and obnoxious. She was always hyper though, just more than usual that day. That place is like the work center for hard women. Somebody needs to tell them that - guess what - the customer kinda matters. I've had neutral experiences as well over the past few years, which is why I didn't give it the lowest possible rating. But geez. Time to move on.
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March 2020 by Lauren K.
I don't get the bad ratings here. I came in here right before the Coronavirus was declared a national emergency. I was embracing for the complete and utter worst. I was expecting an unorganized, cluster of a mess. Instead, what I got was a well-stocked, organized and clean store with efficient check-out lines. Again, I was expecting the place to be basically looted given the paranoia in the world. I was genuinely shocked that everything I wanted (and more) was in stock. The staff was very helpful to an elderly couple, which I spotted and always very much appreciate. This Marc's has beautiful produce, a nice selection of brands and anything you could need in the personal care sections. What struck me is the prices. I always forget how deeply reasonable a Marc's is, and I'm kicking myself for not having done more of my grocery shopping here in recent memory. $100 worth of groceries goes way farther here than it does a lot of other places! I'll come back.
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December 2019 by Bubba F.
Where are all the people in Lakewood who need jobs? , .When a store manager needs to work one of only three cash registers open instead of dealing with staff mishandeling pallets of merchandise clogging up the isles that is just wrong. That means only two checkouts are typically manned. And yes that can certainly mean clogged isles during the busiest hours. Why does it seem only the Lakewood store is this pathetic? I would like to patronize this location but I will always avoid it unless they get around to proving they can respectfully serve the customers.
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October 2019 by Marie B.
Literally every time I've been to marc's there's lines for days. Never enough people working. I avoid this place as much as I can.
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October 2019 by Rori P.
Cynthia N (cashier) I went thru customer service and the older white women was on her phone. She didn't greet me at all. I stood there For 3 mins until she decided to look up at me and ring me out. When she starting rining up my groceries she started slamming them rudely on the counter. She threw all of my groceries in one small bag. I was so mad leaving this store. This miserable waste of skin needs to be fired.
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April 2019 by Tiffany A.
So maybe everybody that works in the store just lost a family member or loved one to a terrible disease or something, because they all seem very miserable,angry ,sad ,depressed ,lazy. I had a question for a girl who was working in closeouts, I wanted to know where something was and she pointed across the store "over there"is what she told me. So I went" over there" to where she pointed and finally found what I was looking for.Then I went back over to closeouts where she was because I thought maybe she and her big cart of stuff would be out of the way and I could get down the isle, but alas,she was still there, this time texting- so I ask her another question -to which she gave me a very wrong answer to. Any way, poor experience. I can't stand lazy people and almost all the workers seemed to be on downers or something. Won't be back.
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November 2018 by Kara E.
I go to this location only because it's the closest to my house. The store looks dated and is very small. Do not come here in a rush and expect to get what you need and leave quickly. I like the prices at Marc's so I will continue to shop here over Giant Eagle. They don't have a cosmetics section, so your only options are out of their close-outs section and it's usually not great.
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April 2018 by Bridget F.
Truly a 1 Star establishment. I love a bargain and I love Marc's but I will never come into this Marc's again. There's a large sign over the front counter that says "customer service" but let me assure that's fake news. There's no such thing as customer service here. You ask an employee a question and they tell you "I don't work in close outs" and walk away. You go to the customer service desk and hear "ask someone in close outs"- it's just a store filled with people not willing to help.