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February 2024 by Tomaserin Casablanca Larocque
The mail man is retarded! Also I got a package from them of a fan and the globe was broken!
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February 2024 by Mr. E
This place absolutely sucks. I try avoid this location at all cost. Dropped off packages 7 days ago and still havent been scanned in. Do not do business here. This is the reason UPS and Fedex are winning.
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February 2024 by Stacey V
"Felicia" came to the counter. Tall , nasty attitude woman. Absolute witch. Never again.
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February 2024 by Bela Karmecy
Terrible customer service. I was forced to go pick up a package at the Lakewood Post office that I ordered from eBay. The tracking stated it was out for delivery. Then it switched to "awaiting pickup".At my house, there was no letter, paper, or slip indicating there was a problem with delivering the package, so I do not know why it required me to pick up the package. I recently had multiple packages delivered from eBay in the past month and there were no issues.I went to USPS, and I got in line at 132 PM. They told me that they would not assist me because the person in front of me was the last customer. They did not close until 2pm. This is absolutely unacceptable. I could understand if I walked in 5 minutes to closing, but not almost 30. They are also closed on Sunday, and I am not available to pick it up on Monday. So now I won't get my package till Tuesday at the earliest.
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February 2024 by Virginia Konchan
Kenton and the other employees at this post office have never been anything but kind, courteous, professional, and helpful to me. I go to this post office knowing it will be a good experience, and it always is. Great respect and gratitude to Kenton and his colleagues for making a hard job look easy, and taking care of our community.
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January 2024 by george matos
Why are all the employees wearing masks??! That makes me very uncomfortable.
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January 2024 by Derek Ronske
The man who works at the front desk whenever I go is a total diva.
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December 2023 by Elizabeth S
This location gets a lot of criticism and I think it’s largely due to understaffing. Sierra at the desk helped me get my package sent out quickly. There was no line when I walked in at 9am on a Thursday (a few days before Christmas). You could tell by the “Restroom break: be right back” sign that there’s probably only one person at the desk at a time. Sierra was patient, helpful, and wore a mask. I had a positive experience.
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December 2023 by Nikki Parker
Do not use this post office if you can go anywhere else. The RUDEST NASTIEST employees I have ever dealt with. You would think they should be a pillar of the community they serve but they clearly hate their jobs there and possibly their lives. Would give negative stars if I could. Just a shameful representation of the United States Post Office.
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December 2023 by Sarah Black
Would like to give zero stars. Absolute worst post office and service ever. If you are a mercari seller don't even bother. If you drop anything off, especially at the desk, they will take a look at the ship date and tell you they can't take it or hold it till the date on the label and if you're lucky they will ship it then. I've had packages not ship recently and god only knows what they do with them. They are lost. Take your packages to Rocky River if you can, employees are way more pleasant and I've shipped items without any issues.
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December 2023 by Ruth Hunt
Would give zero stars if I could. I paid$14.55 for a Certified Mail item to be delivered in 2-3 days to Charleston IL. I was in the post office on 11/20 @10:30 am to send it out. It is now 11/25 and the item is only in Akron!! From now on I'll be using Fed Ex.
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December 2023 by Ron Kruse
Mail 5-7 days is constantly over 7-14 days late. Heath insurer mail - late; OSU alumni?- late; life insurer - late.I'm handicapped living in Asst Living 1345 bunts rd apt202 mail delivery later&later ?.
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October 2023 by Morgenna Zuby
I see a lot of negative reviews about the staff, but none about the understaffing. If you want your old post office back, you are probably going to have to begin by getting rid of the person leading into the ground to make a case for privatization (Trump-appointed DeJoy). The employees are very much deserving of a raise AND improved hours. That is the minimum requirement to receive quality service. This location is spacious and well-laid out, with a wide offering of services.
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October 2023 by Katelyn Greear
Have arrived multiple times to no employees at the counter. Usually takes 5-10 mins for them to come back. Hit or miss on if you’ll get someone that’s kind or rude.
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June 2023 by Mike L.
2:30 on a Wednesday. 15 people in line. 1 clerk. People coming in and seeing the line and the unhappy faces turning around and leaving. A typical day at Lakewood Post Office.
