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March 2024 by Willie Mclaughlin
Stop today to get a sub in lancaster ohio and there was only one guy working behind the counter only two people in front of me so i figured ouldn't take long to get my sub since another worker came in after over a hour I wish I never ordered who ever managed that store need rreplaced. the food was ok but I had to complain to finally get my food and the guy who order before me was still waiting for his food when I got my sub . I have never had this problem at any other of your stores .and it a shame lancater the closest to me .my wife sat in my truck the whole time and I just got her out of the hospital from back surgery
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March 2024 by Nikki Vandiver
I previously worked for this franchise. The company as a whole is fantastic. The food is great. But, the owner of this franchise is terrible. I will never work for him again.
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January 2024 by Shane Montgomery
Always greeted at the
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January 2024 by petting zoo
I don't know what it is about firehouse subs. But it seems like most of the locations I visit. Never seem to be very clean.
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December 2023 by McKenzie Dewese
When the location first opened we were not enjoying it so much, but we have gone there a ton of times the past couple months and every single time has been a big hit. The sandwich quality has been amazing, the employees have been very pleasant and patient. We love going here and have enjoyed every sandwich flavor lately!
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December 2023 by OH2TNMom
Got subs for first time, for my father and I. Wow! So good! Bread was so fresh and soft! Dad loved the brisket and cheddar, brisket done perfectly and well seasoned. My tuna sub was packed with flavor, all veggies super fresh-onion, tomato, provolone. The tuna salad was delicious! Service was great-smiles, friendly, and inviting. Very clean. Thanks Brad and all Associates! Will definitely be back! We already have our next two subs picked out to try: Italian and the pepperoni pizza meatball, both on their garlic bread buns! Can't wait!Vegetarian options: A lot of fresh veggies, cheeses, and salads.Parking: Depending on time of day, may be a bit tight, say around lunchtime, but dinner time was fine!Kid-friendliness: Great atmosphere, bright, Fire/Rescue artwork and decor. Very clean.Wheelchair accessibility: Ramp from parking lot to sidewalk to right of the front door.
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November 2023 by Nikkolaus Spiert
Firehouse Subs is a great place to get a delicious and satisfying sandwich. The staff is always friendly and helpful, and they are always willing to go the extra mile to make sure that you have a good experience. The food is also top-notch. The subs are made with fresh, high-quality ingredients, and they are always cooked to perfection. The only downside is that Firehouse Subs is a bit pricey. However, I believe that the quality of the food and the service is worth the extra money. Overall, I highly recommend Firehouse Subs to anyone looking for a great sandwich experience.
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November 2023 by Althea Berry
Never in life 5star ANYTHINGbut this place made my day.I've never had it 1st let's start there, but anyways.When I got here it was surprisingly clean... ? No like clean. There were no line, and the ppl were working.I walked in and Brad was like hey and I smiled immediately he looked and asked if I had an online order. I told him "actually I've never been here before"He like: welcome! well our famous sub is (I forgot) but it was really easy to order.I end up getting the spicy chicken with gluten free bread and?️HONEY! ? anyways different story. So after I order my food I look in my wallet. Yo my credit card is gone man ? I'm like "man,dang dude took my card shoot fudge"I'm almost in tears cause I'm hungry.Brad said "how bout u can app me, and I'll use my card"My eyes was sooooooo big I was sooooooo hungry and happyMan I cashed app that man so quickHe told me to slow down ? ? but yeah I appreciate him for that.Parking: It's a plazaKid-friendliness: No alcohol
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October 2023 by Maggie Bailey
Despite being slammed and only having 2 employees, I received exceptional service with very polite staff who made me feel very welcome on my visit. Even though 6 people were ahead of me, my food got out super fast. I will be coming back solely because of how hard they work. They need a raise!!
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September 2023 by Andrew Benedict
It took me a long time to try this place because it had such a bad reputation when it first opened. Because of allergies in the family we needed a place that was gluten free and could so dairy free. We decided to finally give this place a shot.I had high hopes when I walked in and saw teenagers behind the counter. Around here you tend to see older apathetic employees that don't even try. It was highly refreshing to see young employees that do care. The service and food were both absolutely fantastic. The food is noticably better than Jimmy John's and subway. But the service is worlds beyond those two. I will absolutely be back here and I hope to see those employees there for a while.Dietary restrictions: Gluten free, dairy free
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August 2023 by Elke B
First time going, worker was very helpful food was very good, definitely will go back.Parking: Location eat in Lancaster plenty of parking right in front of the restaurant.
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July 2023 by William HInes
I went to this location when it first opened. The sub was unappetizing. I had the cheddar brisket. I frequent both the Reynoldsburg and 5th Avenue locations. I have a card for a free medium sub with no expiration from Newark location. I gave the clerk the card at this Lancaster location and she immediately began to question it. She asked where it was from. The location is printed on the card. I had to read it to her. She then asked how old this was even though there is no expiration in it. She then picks up the phone and says she is going to call the location because she thinks that owner has changed. I gave up at that point Asked for my card back and left. I will never return to this location. Bad customer service and subpar food.
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July 2023 by Zachlee007
Great food. A worker named Lilly made the whole experience very welcoming and delightful. I definitely recommend the potato soup!
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June 2023 by Mary Jo H.
Love these subs! Fast service with a smile! They are very responsive to requests and very friendly. Very clean restaurant , also. Usually get the Italian and freshly baked cookie and chips meal deal.I'm new to the area and when I'm in Lancaster here's where I ea, frequently.
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May 2023 by Eric Seese
Regularly missing items. Will no longer be doing business with this location. Staff needs better training.