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September 2023 by Cindy Waits
Nice staff helping me through picking out flower arrangements for my grandson... Thank You Very Much...
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June 2023 by Bethany Svehla
I ordered flowers to be delivered Fri 5/12/23. An attempt to deliver was made a day late on Sat 5/13. I was notified Tues 5/16 that the Sat attempt was unsuccessful (due to, admittedly, my wrong address given). The delivery was for my step-mother, who lives out of the country but was in town for the weekend, staying at a friends house, and was flying back that morning (5/16).I have made two attempts to speak with the owner to get at least a partial refund on the $100 order, as the delivery wasn’t made on the correct date, and no communication was made until 3 days AFTER the attempted delivery to get a correct address.This is horrible business practice, and frankly in the world of instant messaging available, unacceptable to not communicate in a timely manner.
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April 2023 by Natalie Chieffe
Beautiful designs and gracious service.This is my new "go to" florist!
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March 2022 by Mark Smith
My fiance had a bad experience with Kim. Concerning bridal flowers. Kim was rude, condescending and dismissive of her reguests. A total lack of customer service.
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October 2021 by Amy Aldridge
Did amazing job. And not too expensive will go back
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October 2021 by Claudia Rogers
Floral originals is the best flower shop in Lancaster! The customer service was excellent when accepting my specific requests for flower selection and timed delivery. Very willing to meet all needs necessary. Have ordered from them for years and have never been disappointed! Also for a tip- don’t order flowers through bloomnet, blooms today, 1-800 flowers, ava’s flowers, etc! It is so much easier on all local flower shops to order directly from their website or to call!! (:
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September 2021 by Mike Stasiak
The Store is Out of Business Aug. 2021
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August 2021 by JeffSoh
Broken bloom when delivered. Oyher than that, flowers were pretty, I was told.
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July 2021 by Nina Schneider
Received a bouquet from a friend in Chicago on July 2nd from your shop in Lancaster or Pickerington, Ohio. The arrangement was beautiful and all of them except the roses r still thriving. Hats Off to your arranger and your shop!! Many ?
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May 2021 by Nick
Ordered a $72 bouquet. It didn't come as advertised. There were 6 stems in the vase, 2 roses, 2 carnations, 2 sunflowers. It was missing the lilies that were shown. And only 6 stems for $72?! What a rip off. Usually florists deliver flowers a little closed and ready to bloom. These look like they have been in bloom for 3 days before we got them so they're already starting to wilt on the second day. I called them to try to resolve the issue and they told me they had made my arrangement before they received their shipment for the day, direct quote from Kit who identified as the manager. Kit offered to sell me lilies for 6.50 each if I wanted to come pick some up. I have photos of the bouquet upon request.
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February 2021 by Brei C
I ordered flowers for a funeral. Was charged $162 for what I believed was a lovely and substantial arrangement (photo showed 3 dozen stems) in a planter. What I got was a cheap vase with what looked like a 15 dollar bouquet of flowers from ******. The photo showed a spray of gladiolus, a common funeral flower. Zero in the arrangement. The arrangement I ordered was pink. The arrangement received was entirely white. I understand that substitutions must be made in some cases however the overall value of the arrangement should be equivalent. I have photos to further support my complaint.
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January 2021 by Jason Ratliff
Tried to go through 1 800 flowers to place an order for flowers for father in law for a friends funeral. Since this is the only florist in the area that would do this arrangement, the lady that answered the phone demanded double the price. Tried to find a replacement and did. AGAIN demanded DOUBLE the price for the arrangement FOR A FUNERAL!!! This is very poor way to treat someone trying to give you money for a product or service. PRICE GOUGING AT ITS BEST/WORST. Also so its known this shop also goes by the name Kortnies Flowers.Customer beware!!I also contacting 1 800 Flowers, ( who were very helpful and got what we needed squared away) and let them know about this florist's unprofessional and ridiculous practices.Father in law does not have internet, I am posting for him.
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January 2021 by Courtney Rostorfer
My grandfather spent hundreds of dollars on flowers for my grandmothers funeral. The day of the funeral they claimed they never received the order, though he had already paid them for it in person. Completely unacceptable and unprofessional.
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July 2020 by Nancy Smitley
I needed to order some flowers for a funeral and wanted to use a local company. I called the funeral home and asked for advise they suggested a couple of places I chose Floral Originals spent $113 for the arrangement and it sure doesn't look like it should've been so expensive. I was very disappointed. Won't be a returning customer.
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May 2020 by Brenda chambers
I live in Indiana. My family is here in Lancaster whenever I was sending flowers to my mom or someone they area lways very very nice and willing to help wouldn't think of going anyplace else
