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June 2025 by Cheryl G
Kind of disappointed in how roughly they handle donations. I donated never-worn business apparel, including blazers. I took the time to fold them and place in a plastic container instead of a trash bag. Didn't matter, they just dump it all into a large box carelessly. It didn't make me feel good as a donator.
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February 2025 by Cc's Custom Gifts
I don't have any issue with the pricing personally. Great selection.
The staff can be alittle rude. Usually they're kind but there's one girl who acts as if your a bother when you're ready to check out.
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February 2025 by Wes Harden
To be honest this is store is crazy!!!! Every single thing in the store is super over priced (FOR DONATED ITEMS) took my son in the store and that’s the only reason I even paid for the stuff I didn’t want to upset my son I was told I couldn’t use my 50.00 bill because I didn’t spend enough I needed to spend 25 I spent 23 🫠 I had to buy something else which the cashier literally said can’t you just buy something else 🫠 I thought the idea of goodwill was to help people in need this place is priced higher than a department store
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November 2024 by Icalynn Hawley
Amazing staff! The prices were decent for the product; the “special price” items were priced based on brand and condition so it made complete sense to me why certain items were priced the way they were. Only thing I would change is how things are tagged, because some tags could be ripped off or fall off so easily. Other than that, this store is amazing!
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November 2024 by Monnicca Propst
High prices they get everything for free so y the high prices it's a used clothing store..u can go to walmart in get a new shirt for there prices..It's ridiculous I will not donate or shop there..
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July 2024 by Steve Cornwell
Will not go back. Went with my 4 year old daughter mainly so she could buy some toys. She found a small stuffed animal that she wanted and when we went up to the counter to pay they said because it didn't have a price tag on it they couldn't sell it. When asked if they could just price it or if there was a default price of stuffed animals (like most Goodwills) they said no.
So who had to deal with an upset 4 year old, not Goodwill, we did. Will not go back for this reason alone.
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July 2024 by Jess Fox
I use to love this thrift but apparently thrift stores have forgotten what exactly a thrift store is. The pricing is truly laughable. The things being purchased at Bidfta which is an auction site that anyone can use - is being sold for SO much. Save yourself money and get on bidfta and buy the blinds for $1.00 bulk. Buy the random stuff for fifty cents and dont contribute to the mark up sales.
Maybe one day it will be a “thrift” store again and a used pair of shoes wont be $25 ?
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June 2024 by Tracy W.
Just visited for the first time at the Lancaster Ohio location. My grandson was with me and wanted to buy a stuffed animal, the cashier refused to sell it to him stating it didn’t have a price tag. The only reason I gave one star is because your store is clean but your customer service needs work. Will not be shopping this location again :(
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June 2024 by Sue Kollister
I got a really nice quilt for 9.99 plus tax. It all depends on what people donate to what they will have.
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April 2024 by Luke Klingler
This store has turned into essentially a bulk pallet resale store. You're looking at nearly full price for in-box items. The clothing is marked up high as well. I can get better prices on Marketplace. I recommend all other thrift stores in the area over this Goodwill.
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March 2024 by Melissa Hartranft
Took 15 minutes to check out and prices are out of hand 25 for a used hoodie is no bargin can get and newshould be abke to use senior discount i am done with shopping here overpriced
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March 2024 by Jacjo C
The New items are priced higher then you can purchase at any store , just scan the items with your phone and find out!
Most items that are donated are also priced higher then buying New , they pull 75% of donated housewares off shelves and trash when they could lower prices a bit and not have to process the stuff over again!
They put broken , chipped glass on the shelves, They price worn out name brand clothing 3 times higher that you can purchase at TJ Maxx or other discount store’s , Management is not doing their job Period !
Have witnessed shady things at this store and employees loading merchandise in their Car at Pickerington Location, and both locations have the same Management
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February 2024 by carterpuma
Absurd prices for items that aren't clothes.
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November 2023 by Susan Maxwell
Very organized
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August 2023 by DVW
The worst. This one is not organized or color wheel like most goodwill. None of the clothes are separated by sizes or color. The cashiers were not friendly.
