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April 2024 by Felecia Krakowka
This is the third year working with this firm because they bought Switzer and Roy (an excellent tax accounting group who we worked with effortlessly and successfully for 30 years). Ben Simmons was assigned to us and three years ago, due to lack of any communication from him, we found someone else in the firm to complete our returns. Last year though with little to no communication, he completed our tax returns “with an extension”. As I write this today April 12, I have had no response from him despite numerous voicemail messages and email communications. Their “I’m only admin, not an accountant” person who answered the phone yesterday said she could check the status of our returns and told me our file says “waiting for info”. I immediately emailed Ben Simmons asking what info was missing and have heard nothing. Ben Simmons received our paperwork in mid March-The tax filing deadline is Monday. I WOULD ABSOLUTELY NOT RECCOMEND Jones Tax service. Three years of terrible client communication, terrible service and reading some of the other bad reviews, who knows what type of errors. Switzer and Roy were the consummate professionals-unfortunately though the company still bears their name along with Jones now. Don’t be fooled. There is no hint of Switzer or Roy left-it’s all Jones and it’s terrible.
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January 2024 by Tom Dempsey
Jones and Company have been doing my taxes for over 2 decades and I have grown to trust them explicitly. They are hard working and have always gone out of their way to help answer any questions I might have. Ben Simmons has been doing my taxes the past few years and he has been great explaining things to me as the tax laws have changed and how they may have affected my returns. I strongly recommend Jones and Company and Ben Simmons to anyone looking for an Accounting Firm!
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January 2024 by Ashley Norris
My company has worked with Jones & Company for 15+ years for all of our payroll service needs. Communication is open, quick, and always helpful. For a small business owner like myself, Jones & Company has been a great at providing us with efficient, professional services.
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January 2024 by Vance Sharp
Great people to work with!! Payroll & Tax service's are excellent!!
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January 2024 by Terry White
Great service with very competent and friendly staff.
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December 2023 by melissa willey
My husband and I have both had consultations with Ben regarding our businesses and he, as well as the other accountants in the firm, are very knowledgable and incredibly helpful! We have had some light bookkeeping work done as well. Becca always greets us with a smile and makes us laugh when we walk in the front door. The environment is wonderful and I have had an amazing experience with this company.
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September 2022 by Roger Foreman
Would not recommend!!!!!I used them for 10 years. Each year I would spend a couple days preparing spreadsheets to aid in their tax prep. Because we moved in our new accountant pointed out that Jones company was not using my expenses to offset my taxes, especially with regard to my personal vehicle usage expense for business purposes. I trusted them since they are a CPA firm. No more! Their lack of communication and lack of detail especially with the errors I unfortunately just discovered makes me happy that we chose to move on.DO NOT USE THEM!!
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March 2022 by Amy Clemons
I found this firm to be unprofessional and lacking in the desire to communicate and answer questions. Getting return calls was nearly impossible. Getting answers through email was equally difficult. When they did answer it was usually very vague and also condescending like they were the accountants so just trust them. My new accountant found at least one rather large deduction they did not take for me last year and likely in the two years before as well which tells me they are not working hard on my behalf and for all that they are expensive. I would recommend against using them.
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October 2020 by Michelle Wallace
Never thought I needed a CPA until I got one! Ben is knowledgeable, truatworthy, kind and works effortlessly to make sure his clients are happy! I trust this firm with my financial success.
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October 2020 by Gregory Lord
Best accounting firm in Lancaster BY FAR. They satisfied all of my accounting needs in a timely fashion.
