-
November 2023 by Suzy B
Found most of the items I was looking for. Staff was knowledgeable and polite
-
November 2023 by CocoBel HoneyStruck
Very helpful & knowledgeable staff! Drove from Chillicothe to pick up a bearded dragon & tank. He's a very happy guy thanks to them!
-
November 2023 by MotherOrganoid
Dead, rigored guinea pig on display with the living ones. Several people brought this up with management including myself but were told it was "sleeping" and a hide was put over it.
-
August 2023 by Melissa Mears
The Grooming center staff was excellent! Heather groomed one of our dogs and Megan groomed the other and both were the best haircuts the dogs have had in years. I really appreciated the time Heather took with me on the phone setting up our appointments and answering all my questions. Overall great experience with an exceptionally friendly and professional staff.
-
August 2023 by Rolonda L
Very friendly staff and very resourceful. I totally appreciated the assistance when we bought our albino leopard gecko!
-
August 2023 by Samantha Dixon
The staff do a very amazing job grooming my dog :)
-
July 2023 by Corey Ringhiser
Staff is friendly and helpful. It's a little pricey. This is a good location and a great place to get everything you need.
-
July 2023 by Kaley M.
Best store ever! And the grooming salon is the best place to work! Thankful petsmart sent me to academy to become a groomer!
-
May 2023 by Nick DJSnaps
I love our petsmart good customer service. Friendly staff. Will help you carry big bags out.
-
April 2023 by suzy trivette
Wow ... so disappointed with Petsmart customer service and Lancaster store ... tried to place 100 dollar plus order yesterday for in store pick up because we got 10x points yesterday... for some reason to no fault of mine order would not go through ... so went in store today and called customer service ... they said there was nothing they could do ...we all know they could have done something... didn't care at all and didn't try to help at all
-
February 2023 by Charles McGirr
Wish they had a dog wash here like Tractor supply and Pet supplies has. The manager guy here is always in a good mood. Seeing friendly management makes the whole experience better!
-
February 2023 by Harley Mickey
Don't get me wrong it is a great place .The staff is always nice to my barking fur babiesBut they never seem to have the dog food I always buy .
-
January 2023 by Cassandra Peterson
We went to this store to exchange a fish that had died that we bought the day before. At the register the associate refunded the money to the card as I had another return as well.. my daughter went and picked out another fish to replace the one that had died. When we got help the associate that was helping informed that the fish my daughter had picked out was a schooling fish and needed to have at least 5. I said we will pick out something else because I wasn’t buying 5 fish. She then proceeded to ask about tank size (9 gallon) and current fish (5 gold fish one dano) she said that my tank was over crowded and she wouldn’t sell me any fish.. I told her I was buying a fish to replace the dead one we got from them yesterday. She said no you aren’t I am not selling you one.. at which point my daughter begins to cry because she just wants her fish. The associate had no compassion for my daughter and you can tell me that 7 small fish is to many for a 9 gallon tank. We will not be returning to PetSmart. and went right down the road to petland where we were treated with grace and compassion for the situation.
-
January 2023 by Danny Meek
They keep their reptiles and other pets aquariums/terriums surprisingly clean! HOWEVER, their reptile 'care guides/brochures" are full of bad information, that could be detrimental to your pet! ALWAYS do your research online and have your set up ready before you purchase your pets, especially reptiles & amphibians!
-
December 2022 by Carol Trowbridge Neubauer
We took our dog Charley and cat Mitzi in this morning for a nail trim and a sanitary trim for the cat. It was our first time at this Petsmart and we drove from Reynoldsburg because they had a cat groomer available and no one else did. Jenn and Kayley were fantastic! They treated Charley and MItzi (and us) like friends and were very professional. They got Charley's nails perfectly short and Mitzi now has a clean butt! We have decided we will do the 40 minute drive as this was the best expereince we have had with groomers.?