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May 2023 by Cindy Luhring
They are amazing people. Katrina works you thru the scenerios. Long story short. Old jeep. I'm still driving. Love them! Very honest people! I"m so lucky to have found them!
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May 2023 by Allison H.
Excellent customer service! Friendly and made it possible to get our car fixed at a decent price before our road trip. Highly recommend!
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February 2023 by curt gordon
I went there because I was having brake issues. I had another quote of $1600 that R&S completed for a little over half of that. Katrina kept in constant contact with me through the whole inspection. My phone was acting crazy so she even took the initiative to call me on her cell phone. Great and honest people. If you don't use their services you don't know what you're missing. Hats off to them. I will go to them in the future.Service: Brakes
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February 2023 by burt conley
Customer service asking questions about fixing parts was really really knowledgeable if I choose their garage I will definitely go with them.
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February 2023 by Cindy Waits
Katrina is the best... She got me in quick to get my car worked on,and her husband showed me,and explained to me what the problem was... This is where I will be taking my car to for now on... Thank You R&S Automotive
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June 2022 by Michelle Conant
Never calls you back- left message to get estimate last Thursday -
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May 2022 by Jerry Dankers
Very upfront and friendly, treated us with a friends point of view and very detailed on my vehicle's problem.however mechanics are to spoiled with modern technology. ;)
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April 2022 by David S.
My wife and I own a 2013 Buick Encore that was having headlight dimming issues. Multiple trips to three different Buick dealerships later and they still couldn't solve the problem. We ended up taking it to R&S Auto in Lancaster and they isolated the issues in less than an hour and in doing so, found a small problem in the coolant system and asked us if we wanted that fixed as well. The car has run like a champ ever since! Jeff and Katrina provide fair and upfront pricing. After purchasing a 1996 Chevy Silverado I took it in for an overall inspection. Jeff and Katrina provided me with an extremely detailed itemized list of 1) things that needed attention now, 2) things that could wait for 6-12 months with normal driving, and 3) minor issues. They also provided me with estimates of what each job would cost. After having them take care of the first list I now plan on taking it in for the second list. The truck has 198,000 miles and is still running strong!
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October 2021 by Steve
The owners Jeff and Katrina are very knowledgeable. They provide you the information you need to make an informed decision on what work needs to be completed on your car. I have been a customer for over 8 years and trust them with their recommendations.
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September 2021 by LEANDRE Tankersley
Great place to have auto work done. Very nice, honest people.
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September 2021 by Jamie Miller
Locally owned genuinely great people they do great work. Been taking veichles their for years! Much gratitude! ?Services: Auto engine tuning
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June 2021 by Roy Lee Campbell
The best Automotive repair place in Lancaster, Ohio
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May 2021 by Keitha Javins
Friendly Did Good on my Car.... I would recommend ..Prices are not so Bad...
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April 2021 by Steve Winland
The owners Jeff and Katrina are very knowledgeable. They provide you the information you need to make an informed decision on what work needs to be completed on your car. I have been a customer for over 8 years and trust them with their recommendations.
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April 2021 by Frank Romano
Good place. Friendly staff good service.