Shoe Dept. Encore in Lancaster, OH offers a wide selection of shoe styles, though availability of popular sizes may be limited in-store. The friendly and helpful staff, such as representative Pat, go above and beyond to assist customers, even holding shoes for a customer for two days. The store's customer service is commended, with one customer receiving a full refund for a defective pair of shoes and being helped to find a satisfactory replacement. Despite the large inventory, the store maintains a clean and organized atmosphere, making for a pleasant shopping experience.
