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September 2023 by Kim Dexter
This is one of the worst banks in Lancaster. I was with this bank for over 12yrs when it was Standing Stone, when it changed over to Savings Bank thats when it all began, so go off the earlier reviews that are a yr and earlier. I changed to Unifed Bank, you will see that they really want to help you, and go beyond and they answer their phones. Now I have to change my mom out from Savings Bank, they keep updating their computers, leaving customers without a way to get to THEIR money and my mom doesnt have a cell phone or a computer so when she calls, it's a recording or they have you on hold forever and then they usually hang up on you. All she wants to know is the number that she can call to get her account info..and then when she gets through they give her a website to go to. My mom has no cell phone or a computer and she told them. Ridiculous how they treat their customers.
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August 2023 by Grant Bigham
Apparently they're having trouble with losing money after a "realignment" over the weekend, causing a family member of mine to be missing $2100. So now they can't buy food or meds. Stay away from this bank!
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August 2021 by amy johnson
Its a great bank, everyone there is very helpful. Only issue I have had is with the atm deposit-I would appreciate if the atm programmer would set an option to ask if you need more time, instead of "retaining your card for security purposes".
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April 2021 by Gretchen May
Great service! Always helpful to answer questions.
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April 2021 by Carla Bigham
Standing Stone Bank has been my bank for years. I strongly recommend them. I have never had a bad experience working with them. They are polite, fast, knowledgeable and very friendly.
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November 2020 by Daniel Burge
Absolutely the best bank around. The staff is very polite and eager to help. Any time I have had a question they have been exceptionally quick to give me all the information. They are willing to work with with their customers and give you their time without you feeling like a inconvenience or like your being rushed. I started using Standing stone for our business and have switched all my personal accounts over to them as well due to there customer service and outstanding products. After only being in there a few times in person everyone knew my name and made me feel important always happy to help and to see if there is anything they can do to for their customers.
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November 2019 by Debbie Probasco
Friendly service, great advice, wonderful employees.
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October 2019 by Alden Wyckoff
Tellers are very polite. Costs nothing to open an account, plenty of ways to get cash back, resources of a large bank, with the customer service of a small bank. Anytime I have any questions they give black and white answers. Wouldn’t rather bank anyplace with . Shannon is #1!
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October 2019 by Adam McCrady
Very bad service.
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June 2019 by Ellie Tipple
I am so frustrated with this bank. I have had to go in three times and may have to go in again later today if my current issue is not resolved. They are supposed to have "online banking" but it takes 12+ to get any responses and there is no customer service help line. This is the most difficult bank that I have worked with and I have no choice but to use them due to my employer's requests.
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February 2019 by Annelise Marie Hines
I had such a good experience buying my husbands truck with Ria Griggs. She is so knowledgeable and helpful with any questions I have. She is always there when I have any banking questions. Thanks Ria!!!!
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January 2019 by Patricia Rennaye
Great place to bank! Kassasa checking and saver savings account have great benefits and the staff is awesome too!
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November 2018 by Beth Ann Lockhart
awesome Polite and helpful staff
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August 2018 by Cheryl May
Aubrey is always so helpful and pleasant.
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July 2018 by Jennifer Elaine Harmon
You get a loan from these people and you can't pay online unless you mail them some stupid letters! You can't pay over the phone unless you pay a fee! They are too old fashion and suck!!!