-
June 2024 by Ash B
Stopped at Verizon in Lancaster, Ohio yesterday to see if I was eligible for any promotions or upgrades. It went so well that not only did I leave with a new iPhone 15 but so did my fiancé!! :) We also found out that they offer cheaper bundles for streaming services such as Netflix, Hulu, YouTube Premium, HBOMax, etc so we signed up for those as well to save some money. I’m essentially paying what I was already paying before for these streaming services plus my phone bill but we left with 2 brand new phones after trading in my iPhone 12 and his iPhone 11. It was a pleasant surprise. Mark Caudill helped us and he was very patient, friendly, and informative. He answered all of our questions and got us overall a great deal. The manager…Joe or John was his name I think?…was also super nice and asked how we were doing as well as. We live in Columbus, Ohio but will be returning to this location in the future due to the great experience. Thank you very much Verizon. I’ve been a loyal customer for over 10 years and I really appreciate your customer service!!
-
April 2024 by Jodey Wheatley
Danielle is the best!!!! I arrived at the Verizon store at 10am, she was able to help my boyfriend and I merge our phone plans together very quickly and for a great deal!
However, I spent most the day (Until 6:30pm) at the store off and on to no fault to Verizon. Apple has a HUGE issue with their IOS 17 update, this was not just an issue I had. Danielle helped me beyond my expectations to get the issues corrected!!! I would highly recommend her specifically to anyone who needs assistance. Apple refused to help me with the issues beyond telling me to use my PC to do the IOS 17 update. Danielle allowed me to come back into the store and borrow a phone charger that had a USB end so I could utilize my computer for the update. Go Danielle and her team!!!!
-
March 2024 by Russell Congrove
My phone was a mess the girl fixed it very fast and was very nice happy with this place great job
-
February 2024 by Bhoj Chhetri
Not a good people ?.. no respect for costumer ..
-
December 2023 by Anna
Brandon was so kind, helped answer all my questions and gave me the best deal possible! Live in Canal but will continue to travel to Lancaster just for the amazing service! Thanks!... update: If it wasn't for their amazing workers in store, Verizon would be out of business. Mark was extremely helpful as my first bill after the update was all over the place. Not because of Brandon, but because Verizon is ridiculous with fees. Thank you again to Brandon and Mark!
-
September 2023 by Reanae Charles
Melissa was very helpful. Great service. We purchased two iPhone 14 very happy with our purchase. We can now get great pictures of our fur babies
-
September 2023 by Don Weirather
The girl that helped me was really good at her job and very nice
-
August 2023 by Jeanie Snoke
Mark is an excellent and knowledgeable employee. He has helped activate a new phone from a 7 yr old not working LG. He also advised my daughter with an issue she was having.
-
August 2023 by Christian Brown
There hiring page doesn’t work. After many job posting they still haven’t figured out their hiring page has been down for 6 months.
-
July 2023 by Tara Snyder
Service was ok
-
July 2023 by Steve Elkins
Very helpful people
-
July 2023 by Phylis Milbaugh
They are a bit slow
-
July 2023 by Steven Smith
Just a typical cellphone store
-
July 2023 by George Custer
Eight employees and not one of them capable of wiping the system cash. Visited 40+ Verizon stores across the country. This is the worst one.
-
May 2023 by Phyllis JHabiba
The best place ever to get a new phone. I JUST LOVE MY PHONE. I need to go back for a phone charger.
