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April 2024 by Jaymez Watson
Not nearly as good as it normally is.
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March 2024 by Jerry Black
Bland pizza. Donato's may be the most up and down pizza I've eaten - once in a while great, usually mediocre
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March 2024 by Wickn Rave
Came inside to place a to-go order and waited over 20 min for a medium thin crust pizza. I didn’t realize it had been sitting for awhile and no one had brought it out to me, even tho I was sitting in plain view of the kitchen. When I finally got up to ask about it, it was already cold. I expect a piping hot pizza when I’m sitting right there waiting, but instead get what looks and tastes like day old stale pizza. There was so much cornmeal or whatever on the bottom, it completely detracted from the overall taste of the pizza (once I heated it back up). Pass this place up, service is severely lacking and what I had wasn’t that good anyway. There’s a Marco’s across the street, which I’ll go to next time.
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March 2024 by Dan Annis (Dan Annis Bin Heroes)
“I placed an order at 4:40PM today and got to the store at around 5:00. Went to the drive thru window. Order wasn’t ready but they gave me my receipt and I came in to wait to not hold the line. It is 5:20 now and I still don’t have my order. These guys ado not appear to even be busy. I’m a bit perplexed at what is going on and what is taking so long. No one is letting me know or giving me an update. Little eye contact, completely avoiding my presence.I’m writing as I go to share my experience.. they are definitely avoiding me as they don’t like me staring at them. It’s 5:23 now.. maybe there is a glimmer of hope as I watch them pull out a pizza. Once all the pizzas were done, the guy at the cutting table called me and said I could just go behind the counter and grab the pizzas from the window.. really?!?! I’m finally walking out the door at 5:26
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March 2024 by Cindy
Ordered a large pepperoni and an order of breadsticks along with two sides of marinara for pickup in the drive thru. Pulled up and the girl just stared at me. After stating my business, she grabs a pizza and kinda just hands it over. I let her know I had an order of breadsticks and sauce as well. She says it’ll be 5 min. I already gave them an extra 5 minutes past my promise time before showing up. No one was particularly rude, but just very NPC behavior, lack of any emotion or personality, and felt like I was simply bothering the girl by picking up my order. Felt like I was in the Twilight Zone or something for a minute it was just bizarre.
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March 2024 by Andy Zaborowski
Pizza and service were great. The staff was so nice, looking forward to our next visit.
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February 2024 by Greg M
Sandwiches had wrong ingredients, very cold. Meal was late. The managers resolution was to put 20 dollar credit on a $38 order. Terrible!
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February 2024 by Matthew Harrison
Had a small issue, but management was quick to respond. They made it right. Appreciate them taking customer service seriously.
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February 2024 by Cyndi Ruebel
Ordered a pizza with extra sauce, I really couldn't see any sauce! Went back through the driveup window and had to get cold sauce to dip. I also had ordered a salad with balsamic vinaigrette dressing, didn't notice until I had completely pulled away for the second time that it was apple vinaigrette. So I called because I was going to turn around once again. I guess if they don't have the balsamic they give you the other. It would have been nice for them to at least ask me! Was looking forward to Donato's because they don't deliver to me. Now I'm eating pizza dipped in cold sauce and a salad I won't eat until I can get different dressing. Truly disappointed!!Btw, the salad was only half full in the bowl, but maybe it's suppose to be like that. I typically don't write reviews.
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January 2024 by Dana
Waited in line at the pickup window about 30 min. Not enough help. Pizza was good though.
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November 2023 by Robert Schabel
Late delivery, cold food. Rude staff. Terrible service. Look elsewhere for pizza.
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November 2023 by Isaac B
Wow. This time was really disappointing. Pizza was good, wings were acceptable. Also the drive through is closed which is one of the reasons we go here. Didnt even try with the wings this time.
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November 2023 by Ken Kamlowsky
Ordered on the app and was supposed to be ready at 6:32pm. Got there at 6:35pm and they couldn't find my order after searching for a couple minutes. The manager came out, barely said a word, then had an employee say from the back, sorry we missed you order, it is going in and will be ready in 15 minutes. That was it, nothing else from him and another employee finally called out my name, gave me my order at 7pm and asked if I prepaid
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November 2023 by Rob Stuckert
My wife ordered a pizza and a sandwich from the store in Lebanon. They delivered a cold pizza and the wrong sandwich. When we called the store we asked for the manager to send us the correct sandwich. He told us that his delivery drivers refused to go. When we asked for the General Manager’s name and number, he mumbled a name and then told us to call the 1-800 number and then hung up on us.
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November 2023 by Summer Gross
Why have the drive through accessible , if it’s not allowed to be used. No signs to declare this either. I put my order in for drive thru and it let me select the option only to be told at the window that it was closed? So I just left my food and didn’t get it.
