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March 2024 by Ricky Reynolds
Initial opinion is so so. Friendly folks but not at all timely. Beware if you are on a timeline if you expect your vehicle to be completed on the date they say it will. Received vehicle a little late but the work was excellent and on the mark as price!
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January 2024 by Justin Bauer
They had free coffee and very friendly staff
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October 2023 by karen bing
The only reason I'm not giving 5 stars is because my car wasn't fixed when I first got it back after them having it for 24 days but once I talked to Mike and got the car back there they fix the problem quickly and Mike was very informative and helpful. I would still recommend this company, get customers service from Mike.
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September 2023 by Steven Johnson
Smashing your truck at 1 mph into your neighbor's mailbox which is planted in conncrete while trying to take a picture of your landscape is a terrible and embarrassing experience...a lot of damage. After submitting a claim, GERBER immediately assessed the damage and submitted to my insurance company. Mike (president), Kyle and their staff did all the work after that..... And knew exactly how to do it. I picked my truck up today and it was beautiful. What a great job they did start to finish. I HIGHLY RECOMMEND GERBERLEBANON OHIOJOILEBANON OHIO.
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April 2023 by Brenda Moak
I don’t have the option to give them a half star? Absolutely the worst company I have dealt with. Communication between management to mechanics to the front desk personnel is non-existent! Promise the moon & stars & in actuality they did nothing for 8 days! Placing blame on missing parts (that were not needed) to not getting paperwork from insurance company (when in fact I had forwarded everything to them including pictures). Accident was 12/19/22. Could not even see my vehicle till 3/20/23. Now being told it could be another week or two? Bought my 2020 Dodge Ram truck from Cronin Dealership. They recommended using Gerber Collision. You can read my next review for Cronin Dodge Lebanon!Service: Body & Trim
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March 2023 by Charles Stimmell
Kyle helped me through the process. He kept me very informed. Quality of work was great, got the repairs done fast, and I will use them in the future. Thank you Kyle and Gerber!Services: Painting
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March 2023 by Meghann Jones
Gerber was excellent in keeping my updated on my repair for my vehicle after a collision with a deer. Weekly updates & more if needed were provided, along with any changes that were done. I was expecting at least 1-2 months & my car was completed in about 4.5 weeks. Hopefully I won’t need them again but if I do, I won’t hesitate to use their facilities. Thanks Kyle & team!Services: Steering & suspension repair
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February 2023 by Paris Miller
Car was towed to them on December 28th 2022. The only real communication I've had with the shop is me calling them for updates. They have not been proactive in communications regarding my vehicle. Called in this morning, spoke with your rep, and she couldn't really tell me anytbing, her excuse was she was in the middle of something. She could have very easily offered to call me back.
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December 2022 by Katie LeVeque
Very nice people. Do very good work. The Communication between the mechanics and the front desk people could be better. Had to keep asking if they had things fixed when they said it was done. On the final time I took it home just to have to bring it back because they still didn't fix one of the main issues resolved. They did take ownership and make it right, thus the reason they get 4 stars!! Thanks for making my car safe to drive again!!
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November 2022 by Laura Hill
This place acted like they didn't know what I was talking about and when I went for our estimate he was trying to tell me the fender underneath that usually people hit on parking blocks was something that helped it breath. Sorry but I've been around cars my whole life and I'm a woman and that part is Not for breathing it's just a fender, it keeps u from hitting things!!! I wouldn't recommend this place, it's like taking ur car to Walmart for a bad oil change!!! No good thank goodness I don't have to take my car there to be fixed!!!!
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October 2022 by Laura Shawn Hill
This place acted like they didn't know what I was talking about and when I went for our estimate he was trying to tell me the fender underneath that usually people hit on parking blocks was something that helped it breath. Sorry but I've been around cars my whole life and I'm a woman and that part is Not for breathing it's just a fender, it keeps u from hitting things!!! I wouldn't recommend this place, it's like taking ur car to Walmart for a bad oil change!!! No good thank goodness I don't have to take my car there to be fixed!!!!
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August 2022 by Tammy Trovillo
Went in on an estimate on the front end of my Jeep. The staff was very friendly.
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May 2022 by John Theis
Once again, they continue to impress. After previous positive experiences with their work I brought my truck to them to get an estimate. After the Huber Heights Speedway gas station car wash decided to slam its folding doors into both of my rear rear fenders then Speedway corporate customer (non)service telling me "not our responsibility", I met with Kyle at the Lebanon Gerber shop. He was prompt, personable, and he actually spent some time hand rubbing and using a buffer to remove all the damage and restore the finish. At an ESTIMATE visit - I was amazed. Then he wouldn't give me a bill! WOW! Doesn't get much better than that. They have a customer for life! Speedway lost a lifelong customer. Amazing how different businesses will treat folks! Thanks again Kyle!
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March 2022 by Christian Creech
Just awful, got in my accident November 19th, 2021, It’s now March of 2022, and i’m still waiting on my car. Got my car mixed up with another car and we’re giving me the wrong updates. Kept finding more and more damage and kept pushing back the completion date. No daily updates, no daily communication. Don’t seem like they know what they are doing, in the same sentence said “We have a strong day for completion, we think it will be ready next friday.” Just completely aggravated and upset, it’s been almost 4 months since i’ve had my car.Service: Auto glass repair
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March 2022 by Ben Nkiko
Work is great ! Time is where you can’t rely on them. Keep pushing days out to come get your car .
