-
December 2023 by Harley D.
Service has also been professional at the Tire Discounters located at 751 Columbus Avenue, Lebanon, OH.I witness the General Manager Rich Hailey handle a customer compliant (that was very questionable on the part of the customer) in a manner that satisfied the customer and still upheld the professionalism of his employees.I have purchased several tires in the past from this Tire Discounters location and I have never had an issue. I would highly recommend this location.
-
November 2023 by Eileen Girdwood
Great customer service! Showed me exactly what was going on with my tires and the most reasonable replacements. Shuttled me home and sent an Uber to bring me back when my car was ready! Very nice group of people. We take all of our vehicles here.
-
October 2023 by Stephen Slezak
I highly recommend taking your vehicle to Tire Discounters on Columbus Ave in Lebanon! The staff is very courteous and professional. I always work with Dalton and Rich in the front who both have a great attention to detail and provide GREAT customer service. They all have excellent communication skills and there are never any surprises at the end. Tire Discounters also has terrific technicians like Ray, who provide quick and quality service. Thanks Tire Discounters!
-
July 2023 by Tina Goodpaster
We were in from out of state camping and our tire went almost completely flat. Called this place less than an hour before their closing and explained the situation. They got us RIGHT in and repaired it, no problem! Some places would haven taken advantage of our desperate circumstance and tried to sell us a new tire; but Jerry was honest, friendly and professional - he took great care of us, even giving advice about our rims. We definitely recommend Tire Discounters!!
-
June 2023 by Philip Coffman
I would like to share my recent outstanding experience with Tire Discounters, specifically due to the exceptional service provided by their new manager. The level of commitment and dedication demonstrated by this individual truly surpassed my expectations, as they went out of their way and above and beyond to rectify a tire issue I encountered.Initially, I had a problem with one of the tires I purchased from Tire Discounters. The tire was clearly defective, showing premature and uneven wear with the tread in the middle completely worn out. Concerned about the warranty coverage, I reached out to the manager to discuss the situation.To my pleasant surprise, the new manager was incredibly understanding and empathetic. They listened attentively to my concerns and immediately took ownership of the issue. Instead of dismissing it or pointing fingers, the manager demonstrated a genuine commitment to resolving the problem satisfactorily.Not only did the manager take care of the defective tire as per the warranty, but they went a step further and decided to replace all four tires. This proactive approach ensured that I would have a full set of reliable and safe tires on my vehicle. I couldn't be happier with the outcome.The manager's decision to replace all the tires under warranty without hesitation displayed a remarkable dedication to customer satisfaction and a commitment to rectifying the situation. It was a gesture that went above and beyond my expectations and demonstrated the manager's genuine concern for their customers' well-being.Thanks to the new manager's swift action and willingness to address the issue, I am now confidently driving on a set of brand new tires. The replacement process was seamless and handled with utmost professionalism and efficiency. I appreciate the manager's attentiveness and commitment to ensuring my satisfaction as a customer.Tire Discounters has undoubtedly won my loyalty with their exceptional customer service, particularly with the new manager at the helm. Their commitment to standing behind their products and delivering on their warranty is commendable. It is refreshing to encounter a manager who genuinely cares about their customers and takes the necessary steps to resolve any issues promptly and effectively.In conclusion, I cannot express enough how thrilled I am with the outstanding service provided by Tire Discounters' new manager. Their proactive and customer-focused approach, exemplified by the decision to replace all four tires under warranty, exceeded my expectations. If you are in need of tire services, I highly recommend visiting Tire Discounters and experiencing their exceptional customer service firsthand.
-
May 2023 by Scott Hacker
I had a wonderful experience at this location. Everyone was very professional and helpful in dealing with my car issue. I will definitely be coming back for any future work.
-
May 2023 by James Mills
Fantastic service, was a bit worried originally because I put an online appointment in and the store didn’t register it but they found a way to squeeze me in. Jerry really knew his stuff and worked with me on price, my car needed more work than expected but he was still able to get it back to me affordably within the same day!
-
April 2023 by oj simpson
It used to be a good place. Tire prices are insane right now. Unprofessionalism of employees. I waited an hour yesterday, only to hear: "no, we can't fix this, you need to buy new tires.......$275 a pair, unknown brand". On the same day I went to another place, and they changed both tires for me in 30 minutes. And that was Goodyear. I paid $213 for everything.
-
January 2023 by Todd TOLLIVER
They worked with me to get the car repaired at a price I could afford. Sarah was very helpful and kind. They did the work quickly whi h I greatly appreciated, I only have one car. I've been taking my cars there for years and never had a negative experience.
-
December 2022 by Danny Molla
Years so my very first visit to Tire Discounters (around 2010) wasn't a good one, when I got in my car to leave with my new tires I realized I had forgotten to get my key back for the lock nuts. I went inside and asked for it and they hesitated when they presented it to me with 4 destroyed lock nuts. They didn't want to replace them saying they weren't factory original. I left stating I'd be calling their headquarters to complain. The store called me back in about an hour stating that they'd replace them. I do still have the window sticker showing the lock nuts came on the car. I never went back to that Sharonville Oh location again.I've been a customer at the Lebanon Oh, Columbus St location ever since and have gotten excellent service from them and will continue to use them not only for tires but for other services too.
-
December 2022 by Amy Turpin
Brandon Y was extremely helpful and personable. He answered all my questions and made me feel confident with my purchase. I would send any family or friends to work with him.
-
November 2022 by P Franklin
Brandon was very helpful and his team did quick work of my oil change and tire rotation.
-
November 2022 by Morgan Stavermann
I went in for a tire rotation today, not scheduled and I believe it was Sarah who helped me. Amazing service, very nice, and quick!!
-
October 2022 by Gilbert Barrigar
Brandon did a great job on my car today. He was very helpful very courteous, respectful and did a great job. Brandon was very busy multi tasking answering phones taken care of customers and he is amazing, I plan to do more business in the future.
-
October 2022 by Andrew Needham
Had a flat tire while out of town and they were able to get me in, get a new tire and on the road in about 30 mins.
