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October 2024 by Crys Teen
I am so impressed with Home Shine’s cleaning services. The 2 cleaners that came to our home were very thorough and left our house sparkling clean & fresh! It feels like a new home again! There are so many cleaning services out there and I’m very glad I chose Home Shine! I look forward to my next clean. Thank you, Ines, for your initial estimate appointment and for providing such great service! I highly recommend Home Shine to everyone searching for home cleaning services.
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September 2024 by Jennifer Pichon
Recently reached out to Home Shine for an estimate on regular cleaning. Their response time to my inquiry was very fast, they visited my home for an estimate and scheduled initial deep cleaning so quickly. Our initial deep clean was yesterday and they did an outstanding job! Many areas were beyond our expectations and we couldn’t be more pleased. The girls assigned to our home had a strong work ethic and attention to detail. So happy to have found this great company and look forward to bi-weekly housecleaning with them going forward. Thanks, Ines and crew! You guys are great!
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September 2024 by Melanie Martin
Excellent company. Have used them for regular cleaning services for years. Recently used them for a move out cleaning and they did it spectacularly. Highly recommend
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July 2024 by M Swan
I’m torn making this review. I’ve used this cleaning service for quite a while now. They’ve always done an amazing job. However, lately they’ve been showing up late. 10 mins there, 15 minutes there, until today they were 30 minutes late. I originally asked for a 7am start because I had a packed day. They asked for 7:30am which I agreed, but they showed up at 8am. I’m done using them. If you don’t mind tardiness and a disregard for your own time, then by all means give them your business. If you want your cleaners to be punctual and to be able to plan your day then do not use them.
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May 2024 by David Vieira
I’ve had Home Shine come clean my house for a deep spring clean, that did an amazing job I could not imagine Ines told me everything what should be done and they did excellent.
I highly recommend them for anyone around Columbus for whoever wants their house cleaned, the products leave a fresh smell and their stuff are super friendly.
Thank you again Home Shine for saving my life.
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March 2024 by Google User
Ines (the owner) is one of the nastiest people we've ever dealt with. We've only used this company twice. The first time was in December 2023 and Ines informed us the workers have very little ability to speak English (which we didn't mind). When they came to clean, the workers had to use their phones to translate, and since it was their first time cleaning our home, we had to instruct them what to clean, etc. and it took them longer because they had to constantly use their phones to translate everything we were saying.
Ines told us we shouldn't ask her workers questions because it slowed them down. We informed Ines this is our hard-earned money we're spending and we have the right to ask questions ... and it's not our questions slowing them down, it's their inability to understand what we're saying!
The workers only had one Swiffer cloth ... yes, ONE, and I asked her to please use another cloth after she dusted two rooms with the same cloth and she said they only use one per house (which is a lie). Although it wasn't the best experience, we tipped the workers handsomely and thought surely the next time would be better.
In January 2024, Ines reached out to schedule us and two days before the cleaning, she informed us both workers had family issues (and they're not even related) and she'd have to send another team. I told Ines consistency is important to us because we didn't want to run into what happened last time with having to explain all over again what we want to be cleaned, etc... especially since Ines doesn't like customers to ask questions. I also asked Ines to make sure they had plenty of Swiffer cloths to dust with and that we would provide the cleaning solution to mop with because the PineSol they used was too strong. Ines said she would make sure they had plenty of Swiffer cloths (we have the text messages).
The crew came and did not have one Swiffer cloth ... not ONE! They had dry rags and kept rinsing them out which means they were not dry dusting our furniture but using moisture from the once-dry cloths that were now damp because they were rinsing them out. Ines jumped on the defensive about lying and saying she would make sure they had plenty of Swiffer cloths when they had none! One of the workers took our dining room chair and put her dirty feet on it and stood up in it to clean the top of the buffet in the dining room. I couldn't believe what I was seeing! Then, they went to clean the kitchen and the male worker went out to their vehicle and brought in a ladder to clean the ceiling fans. Why didn't they use the ladder for the buffet? We gave them the benefit of the doubt and tipped them handsomely when they finished.
Ines texted me today to see if they could come this week or next to clean. I told her we wouldn't be available until the end of March, and this time please make sure they have the Swiffer cloths they were supposed to have last time, and that we would still provide the cleaning solution to mop with. Ines sent me a hateful text that we were rude to her workers. I asked her what in the world was she talking about. I reminded her we tipped the workers handsomely both times.
Then, Ines called me on the phone right after the texts today and accused us of having the workers re-do some of the work. I told her that was a lie, and if she had a problem with it why didn't she ask me about it, and why is she trying to schedule us for another cleaning if we were so rude? She told me I had no right asking her workers any questions, and I had to remind her this is OUR hard-earned money and this is OUR home and we can ask any questions we want. I told her she clearly had us mixed up with other customers and that she owed me an apology. She called me names and I told her she was a filthy liar and to NEVER come back to our home again!
To us, Ines is the WORST!! I wouldn't use this cleaning c
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March 2024 by Jim Falkenberg
We've been using HomeShine for nearly a year and we have them clean our house every 3 weeks or so. The whole house sparkles each time they come. The cost is reasonable, & their work is fantastic! We could not be more pleased! If I could rate them higher than 5 stars, I definitely would!
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March 2023 by Juliet Kelsten
We got our home deep-cleaned yesterday, and everything was spotless. So worth the money and peace of mind. Highly, highly recommend Home Shine and their services!Service: Deep clean
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March 2023 by Laura Keister
Been using Homeshine for almost a year now! Affordable and thorough cleaning. Extremely friendly staff.
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August 2022 by Dr B. Jeffries
I have used this company twice now and would use more often but they are very popular and I am not always available when they have openings. The first time a family team came (mother, father and daughter) and did a very good job. The next time same team but just mom and dad and they did an even better job than before! They are timely, respectful of my home, efficient and quick, and did amazing work! I love to come home to good smells, I really like the products they use---- leaving a very nice clean smell and everything is shining. Ines coordinates the teams and is always responsive to my text. The first time I booked because another cleaner never showed up, she worked hard to fit me in at the last minute. Nothing but praise for this business. I am kind of hesitant to leave a review because I know that might mean I may never get another visit but I am just so happy with their work and customer service. I prefer the same team every time and they will honor that. Price is also very fair.Services: Deep clean
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February 2022 by Brittany C.
The service was excellent . They were thorough, and we trust them with our home.
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June 2021 by Taylor Mulder
Did a great job cleaning my apartment. They were very professional, quick and efficient. They were also super accommodating and pet friendly
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February 2021 by Lauren Wise
Excellent job!!!
