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March 2024 by Dayany Smith
I love it!
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May 2023 by Karon Williams
Over the past year, multiple have left due to different reasons but one reason I know they all share is the way people are being treated. I've only ever had a massage by two of the female therapists there (both of which have moved on to hopefully better situations) and on the most recent visit I over heard horrible things being said about the people that work there. This location continues to lose people and no wonder with the things being said about the employees. Highly inappropriate and unprofessional especially from management!
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March 2022 by Kendra Y.
Visited due to a surprise booking by my fiancée! I have had a kinked up shoulder so this was a quick & convenient solution. Convenience was booking the night before, inconvenience was the price! Location was great, booking was easy, the appointment was on time, service was adequate, ambiance was... lacking... the room was pretty bare compared to most massage places I've visited. No side tables with oils/lotions, no mood lighting no plants... nothing. Basically a room and a table... interesting. The massage was adequate, got some of my kinks out in my shoulders but nothing special. For THIS... pricing ... was .... high. I usually purchase off Groupon and am happy with service. I don't know if I will be back to Massage Envy unless it's an urgent type need, but ... decent service!
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January 2022 by 13 MeganPlaysSuperFan
Ive had quite a few ongoing issues with this specific location. Mainly, there is not enough staff to handle clients. I have a monthly membership and I’m not able to use them because there are rarely appointments open. The last two appointments I’ve booked have been cancelled due to call offs and therapists quitting. I’ve also had at least five monthly accruals deleted from my account. My membership also increased even though I was grandfathered in from the Powell location. Very poor management.
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April 2021 by Michelle Evans
Been too long but was great to get back. Felt safe and would go back again.
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April 2021 by Llyallowyn
You don't actually get 60 minutes of hands-on time so for the prices they charge it simply isn't a good value.
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March 2021 by J Herrmann
Ive had quite a few ongoing issues with this specific location. Mainly, there is not enough staff to handle clients. I have a monthly membership and I’m not able to use them because there are rarely appointments open. The last two appointments I’ve booked have been cancelled due to call offs and therapists quitting. I’ve also had at least five monthly accruals deleted from my account. My membership also increased even though I was grandfathered in from the Powell location. Very poor management.
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October 2020 by Ellie Eldredge
Had a 90 minute massage that ended up being maybe 20 minutes of hands on massage. I will never go back. If I wanted a slap slap pinch pinch massage I would not have paid for one. Very disappointing total payment with tip $130.57! I will stick with Spa Retreat In Delaware. I give 0/5 stars.
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September 2020 by Lee Ann Derugen
First therapist was ok but not as good as I was used to. I called and talked with them what type massage I was looking for. I’ve had Ryan ever since and he’s great with firm pressure!
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January 2020 by Karen Meade
I was a member of this location for over 2 years. The therapists were mostly good but service from front desk is inconsistent and at times unprofessional. I have had 2-3 negative interactions with the front desk staff. Most recently, I was greeted with unsmiling faces and a no-help attitude about an incorrect charge/miscommunication. In the end, they ended up fixing it after my service, but making me feel that they were insincere and eager to be rid of me.
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January 2020 by Clinton Oaks
If u go here i reccommend Nicole
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January 2020 by Karen M.
I was a member of this location for over 2 years. The therapists were mostly good but service from front desk is inconsistent and at times unprofessional. I have had 2-3 negative interactions with the front desk staff. Most recently, I was greeted with unsmiling faces and a no-help attitude about an incorrect charge/miscommunication. In the end, they ended up fixing it after my service, but making me feel that they were insincere and eager to be rid of me. I tried to go to Massage Envy to relax, but feel frustrated by the encounters at the front desk. This is especially upsetting because I come away from my appointments relaxed, until I check out. The therapists have been good, but I will not be seeking future appointments at this location.
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December 2019 by Keri M.
I've been a Massage Envy member for almost 10 years and started at the Westerville location. We we're excited when the Lewis Center location opened to give us an option closer to home. However, the service there has declined significantly over the last year. Most recently they charged my daughter's card instead of using a credit that was supposed to be transferred to her. When I called to have it resolved, I was told a manager would have to call me to process the credit. When she didn't call me for several days I went in to have it taken care of and the receptionist I interacted with was extremely rude. The manager has yet to return my calls or process the credit. My husband and I will be canceling our memberships.
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November 2019 by Shauna Wilson
Love love loved it. Great service great staff can't wait to go again
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November 2019 by Jonathan Bailey
People were friendly and professional. Really nice place for relaxation.
