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April 2024 by Thadd F.
All the bears with all the accessories.
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February 2024 by Marvin Scott
My first date was a open gay manDustin is the best in bear a buildAnd raven the manager is awesome
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January 2024 by adidale8
Staff was great and very patient with my daughter. The items are pricey. We got the pay your age bear ($4) and it ended up being close to 50. Beware of the cuteness and inability to say no on their birthday lol
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December 2023 by Jani James
Brought both of my boys in a few weeks ago for their birthday bears and we had an amazing helper Dylan. He went above and beyond showing up the birthday bears, accessories, and he wrote special birthday messages on stickers for the boys. His kindness and hard work should never go unnoticed he is a valuable asset to the store and I’m looking forward to seeing him again our next visit
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November 2023 by Christopher Dodge
Build a bear always amazes me. Polite staff and a variety of products that are always in stock.
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October 2023 by Eric Reul
Took my 3-year-old granddaughter, and she loved the interaction with the process, but it's not cheap.
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June 2023 by Kayla Wolf (Blackwolf404)
Well, this time, we were just looking around . But other times. The workers helped me out and were super sweet to help me make something to remember my grandma. So it's not a bad store to go to .
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May 2023 by Amber Steele
They have a great selection of accessories which is what my oldest is more interested in these days. We had a great time! The staff was very friendly and helpful.
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April 2023 by Brendan Carnes
Got my niece some bears for her 4th birthday. The lady filling them up was very friendly and let us know there was a special for her 4th birthday.
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March 2023 by Courtney Meier
Absolutely my favorite store?! I’ve been collecting since the beginning of the franchise and they never cease to impress. They have TONS of accessories for the bears to really make it your own and loads of characters to choose from! Best place EVER!!
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March 2023 by Atlas Harmon
the employees were very nice and the whole experience was very enjoyable. also not nearly as expensive as i expected.
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February 2023 by Natasha Abshire
We had a very friendly helper !!! She was enthusiastic throughout the entire visit!!! The girls took well to her carisma !!! It made foe a very fun trip and mommas pockets a little lighter ??
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February 2023 by Ellen Deems
Kids loved it. The ladies who helped them made it a fun experience
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January 2023 by Chey
We took our nephews here (we have no children/are new to build a bear ) after taking them to the Fairfield location and being disappointed in their selection of animals.Not a fan of OUTDOOR malls , at all BUT I will say this was an easier one to navigate for those not from the area in comparison. Thanks to a couple ppls help we found it.We were thrilled at first. They had good deals on at the time that allowed the kids (and eventually us) to find 2 bears each. The woman who helped was very kind, patient and professional. The store was not packed at the time so there was no wait! (Who we believed the supervisor to be appeared unhappy, was short with customers and seemed irritated though we only observed that through non direct interactions). The employee who helped us stuffed/heartbeat/sound/scented our bears and we left extremely happy.The kids worked hard to earn money to come back so we took them a second time within 2 wks, same local.This time is was busier and with different workers.When it was our turn the woman helping us was so kind/patient with the kids and interacted with them great.Well they stuffed the bears and we realized they didn’t put the voice boxes in. When we asked for them she was a little irritated we hadn’t done the voice boxes ourselves an put them in ahead of time. We simply DIDNT KNOW! We don’t have children , we don’t frequent build a bear and though we stood in line there was NOT A SIGN instructing us to do so first. We thought the computers were for the employees as our prior experience was the employee doing it and NO ONE telling us we were supposed to. Our bad, we profusely apologized, we’d have done it if we’d had known but maybe you should put a sign up! We can’t do what we don’t know we were supposed too! The supervisor had no problem demanding the line move but she didn’t ask if everyone had everything they wanted or needed help with anything.So the manager woman comes over to help the woman and she’s rude and short to us, the other employees and she’s rushing them and just grabbing bears, shoving sound boxes in and telling others to finish the sewing . She’s obviously irritated with us /the employees/the miscommunication and is outwardly showing it in front of the kids. The other employees did their best in the situation but the manager did not help it, she came in rude/rushed/verbally short with irritated mannerisms. We apologized more but like we told her, if there were a SIGN instructing us in line to do those things ourselves we would have!! Problem solved!We left less happy and a little upset over the situation and it took away from the kid’s experience of using the money they worked hard for (never too soon to learn that lesson?)We will be back should the kids want but the one employee and the store setup/customer experience could be improved. Regardless of the experience, the store has a great selection, lots of extras and is a good size. The employees doing the animals and running the checkout were great, we appreciated you!
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December 2022 by Samantha Keys
Took my daughter for her birthday, and had a lot of fun! They have a big selection, staff was really nice, and helpful. Overall had a great experience! I highly suggest checking them out ?
