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May 2023 by Joey S.
I have to say I really enjoy shopping at Dillards. I have been coming here since it opened and I buy a couple outfits every year. I have always been treated very well and tent to get help picking out items as I am color deficient and don't match most items very well. I have never had an issue getting a parking spot near the door and if you park in the garage you don't even get wet if it is raining. I will be back every so often because I like good clothes and really like the Daniel Cremieux Collection.
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April 2023 by Jessie Caldwell
I Absolutely Love this counter! M.A.C has some of the Best pigments. The New Skincare, the new formulations with the setting spray, hydrating matte lip shades, \\u0026 All Day Wear liquid lips has me ready to embrace this season! The guy that runs the counter is Incredible \\u0026 Genuinely knows about Skincare \\u0026 Makeup! I've continued to go back to him with question \\u0026 he gives me tips \\u0026 tricks with the products I've bought from him. He also offers services like lash applications \\u0026 makeovers. You have to call to make an appointment if you're wanting these services, but let me tell you....it's Totally?Worth?It?!!!!
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March 2023 by Monica McDowell
Amica was the bomb! Knew exactly what I needed for my special weekend with my man. The products work great!
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October 2022 by Mna18 N.
I haven't shopped at a Dillard's store in over a decade, because it really never had items suiting my taste, seemed to veer towards older women. However, while I was looking for another winter coat online, I found one I liked from Dillard's, this was a powder blue Calvin Klein winter coat, for $229.00. I ended up purchasing this coat and a pair of pants for an additional $64.00. Unfortunately, once I received the items, I found the shoulder pads on the coat not flattering and the pants were far too long. So, I made my first trip to a Dillard's (Liberty Township location) since forever ago to complete a return for these two items and maybe look for something else. I am so glad I ended up not liking the items I purchased, so that I could get my $300 back and go spend that money at ANY other store. I am thoroughly disgusted with how the pretentious employees at Dillard's behave towards people. Upon entering the store, I first noticed the marked Sheriff's SUV parked at the entrance, then it was confirmed that Dillard's employs an off-duty uniformed Sheriff's Deputy to stand inside the store. Mind you, this is during normal daytime business hours. I then asked an employee where returns were completed, to which I learned that returns "have to" be completed in the appropriate department, women's clothes in the women's section, etc. Okay then, so I head up to the 2nd floor, find an employee at a register, and approach. Now, as I approach, she asks what I am returning, is it from the women's department, to which I confirm that "yes", that I am in the correct department. Then this employee proceeds to state "Take everything out of the box and put it on the counter". Uhhhhh, I would love to but your counter is covered in bank bags and other items....so then once I maneuver my two items onto the counter, this female employee (of a more advanced age) feels it necessary to rather snootily state: "Oh, this is from last year's collection", to which I reply, "I would have no idea as I purchased it online". Once again she states "Well, it is from last year". WHAT DOES THAT MATTER???? This isn't couture..sheesh. Then this employee sees a woman walking around with an armful of clothes, so she stops what she is doing, and asks/tells this customer: "Are you looking to try those on? If you purchase anything you'll have to do it from the juniors department where you found them." The absolute rudeness and attitude coming from this employee was just astonishing. The customer then informed the employee she was just trying to find an open dressing room since the one in the juniors department was locked. I would have dropped everything and left the store. Once the employee started finishing my return, she proceeded to tell me to hand her the box the items came in, but to make sure all the labels were off, so I told her I would dispose of the packaging myself. Took my receipt showing my refund for my items and walked directly out the store to go shop elsewhere. If you have a store where you need law enforcement to stand watch EVERY DAY...you need to tone down the uppity attitude. Dillard's is not some high-end store where they can pull off that kind of snobby behavior.
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July 2022 by Kimberly S.
This Dillard's location is my fav, sorry Kenwood store. I find this location to be more organized. I actually prefer the fact it's smaller. I travel often, if there is not a Dillards one comes to appreciate this retail establishment much more!
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May 2022 by Tyann A.
This is a pretty big location. They have some great stuff and good deals. I think the one in Kenwood has a little more variety but it is definitely worth checking out if you're closer to Liberty Mall.
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May 2022 by T e a L
I was gifted 3 shirts, size Medium. I brought them to the store within a few weeks to exchange them for the proper size, but I was told the only option was to return them and put the money back on the original card. I could not exchange them, even though I found the same shirts. This makes absolutely no sense. Is there any logic behind this policy? Also, the employee \\\"assisting me\\\" was so obviously uninterested in helping me. Sorry your job sucks pal but it's your job.
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December 2021 by Tyler Long
I was gifted 3 shirts, size Medium. I brought them to the store within a few weeks to exchange them for the proper size, but I was told the only option was to return them and put the money back on the original card. I could not exchange them, even though I found the same shirts. This makes absolutely no sense. Is there any logic behind this policy? Also, the employee "assisting me" was so obviously uninterested in helping me. Sorry your job sucks pal but it's your job.
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August 2021 by Chelsea C.
Not sure who does the hiring of sales associates for the women's clothing but the women are extremely rude. Not the first time I have been treated poorly either, the first was when I was trying on Joe's jeans and the employee randomly practically shouted "that's the biggest size we have!" about a pair of jeans I was trying on, I hadn't asked her for any help and it was a little off putting. This time I had ordered a swimsuit that didn't fit online and I went to return it. The lady looked down her nose at me and told me there wasn't a yellow sticker on my tag so she couldn't prove I had purchased it, insinuating I had possibly stolen it! I said ok I would return with a receipt. Since I had ordered the suit online, I didn't have a bag to carry it in so I asked for one to leave with and the lady actually refused to give me a plastic Dillard's bag to carry my swimsuit out in. Told me to "carry it out the way I brought it in" and they don't give out free bags, what the heck. I've spent close to $500 shopping at Dillards online and I felt so uncomfortable in this store. I have never left a negative review before but I cannot stand a bully. Someone needs to have a talk about customer service and how to treat people with kindness. The only reason I'm giving any stars at all is because the woman at the gift wrapping/online order pickup station processed my return but more importantly, treated me with kindness!
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July 2021 by Tyler
I was gifted 3 shirts, size Medium. I brought them to the store within a few weeks to exchange them for the proper size, but I was told the only option was to return them and put the money back on the original card. I could not exchange them, even though I found the same shirts. This makes absolutely no sense. Is there any logic behind this policy? Also, the employee "assisting me" was so obviously uninterested in helping me. Sorry your job sucks pal but it's your job.
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August 2020 by Alice Luise
Excellent customer service, great selection.
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June 2020 by Stan G.
The store is well lit and clean. Unfortunately, unless you have a significant amount of disposable income this store prices are outside many people's budgets. I went looking for shorts and thought I found the perfect shorts. Problem is they were $70! I saw a shirt I liked, but the price was exhobitant at $135! These products quality don't justify the prices. The shame is that I only two blocks away. Not a store for the average person on a budget.
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March 2020 by Dorothy Hardin
Expensive makeup
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March 2020 by Jon Pettitt
This place has great products and great deals at times. It is typically expensive but well produced. Always had friendly service as well
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March 2020 by Brenda Jackson
Good prices when they have a sale
