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December 2023 by Wendy
I placed an online order then you guys canceled it cause the sizes weren’t available. Maybe you guys need to check inventory and take down what sizes aren’t available. This has happened multiple times
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October 2023 by Rachel Bowen
I came here to return a pair of leggings I bought that had seams coming out of them after less than an hour of wear. I have never been treated so rudely and terribly in my life. Both the cashier and the manager treated me like I was a thief and an inconvenience. They even made the comment “We have cameras in here, you know” even though the leggings I was returning were in an old navy bag and I had a receipt and the tags (though not still attached because I had worn them for under an hour). I have shopped at Old Navy for many years but haven't been back since this occurred. I don’t plan on returning anytime soon.
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May 2023 by Lea Thompson
i went today around 5:50 and walked up to the door and was rudely told they were closed. all i needed was to get an online order and i checked when they closed on the website and it said 8. the 2 girls at the front were just plain rude and short one had red hair color and the other one was right by her up front. i usually love old navy but i’m super disappointed in the way their employees address customers. i don’t even want to go back to get my online order now:/ side note the doors were opened. i work in retail and would never speak to a customer who came in before close like that especially if our hours WERENT correct online.
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January 2023 by Jake Bemis
I used to work here but as a customer now it’s a shame how much this location has gone down hill. Rude and very unhelpful employees, ridiculous hours that don’t match what’s listed online, and a very lackluster selection, especially for men. I used to love old navy but I won’t be back anytime soon. I was glad to hear that they cut their hours due to not making any money, maybe they should ask why that’s the case!
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December 2022 by Cakes by Aliya
Great clearance for kids right now! Check out girl was super nice and we had a lot so she was really patient and very helpful. Will def be back.
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June 2022 by Aliya's baking and cooking
Great clearance for kids right now! Check out girl was super nice and we had a lot so she was really patient and very helpful. Will def be back.
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June 2022 by Christy Case
Biggest store I've been in to, probably ever!
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April 2022 by Jennifer Sloan
Not a very big selection of clothes, especially children's. Racks are close together making wheelchair navigation difficult.Clearance items were great prices, but other sales were not impressive.
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April 2022 by Closed Heart
The jeans section against the wall was a real mess, all sizes were mixed together. I was looking for tall size 4, kicker boot cut. Not one did I find through me 15 minutes search!
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February 2022 by Sandra Gady
I like the sale they have going on right now. was able to buy jeans for my daughter for $10.00
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January 2022 by Jim Harrell (LarderRoom)
I have a 15 year old daughter who order Old Navy jeans online. She wanted to exchange them, so we headed to the dreaded mall. The lines in Old Navy were long. The employees looked over worked. But our exchange was seamless and the the employees were pleasant! Thanks Old Navy!
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October 2021 by Lauren Baker
I stop by frequently but never have luck… Employees are hit or miss… There is a better location in Mason
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May 2021 by Kendra and Baby
I wish I could put 0 stars, I didn’t know it was okay for employees to size shame women. (Or anyone) never will go here. Disgusting behavior.
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April 2021 by Lynn Starr
The cashier was very helpful and took the time to make sure I got all the discounts I could get. And she called another store to try and find my size in a specific shirt. ?I couldn't find several of the "sale" items because they only had one or two in the store, and the couple that were there, were only xs.
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March 2021 by Ronda White
I Love shopping Old Navy * online too. They alwaus habe great deals!
