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March 2024 by Pr3tty Lady
First experience was amazing. Second and third, terrible. Waited by the counter when no one else was there, asked for help and he said he "was busy" while he was just sitting there so I left after 20 more minutes of waiting. Came back only to be told to "bring my husband" to purchase a firearm. I was very disappointed and WILL NOT be returning in the future. Extremely poor customer service.I seen your reply and I have purchased 2 guns from here before. I was denied my second ammendment right. The owner knows me and my husband, because he has consulted me on guns before. It's not illegal to ask questions. Again, POOR CUSTOMER SERCIVE!!
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February 2024 by John McDonald
Been going to American Pawn since they opened on Brower Road. Dan was a friend of my older brothers when they were younger, I believe, so I started supporting them when they opened. Always have had a good staff, they're my first stop when I'm on the lookout for certain things, especially electronics and guns and jewelry. Have helped me out with loans multiple times, bought quite a few items, sold a few, always have went smooth and left happy with the service. Have only had one issue the entire time they've been open after many many transactions, was no fault of mine or theirs, just a bad situation that wasnt necessarily either of our faults, but Tyler went above and beyond to make everything right and make sure i left a happy customer. Can tell he takes pride in the business and their name and isn't just trying to make a quick buck with no regards to their customers and that's not only extremely respectable but also rare now a days. Been a customer from the beginning and will continue going to American Pawn first for a lot of my needs. 5 stars across the board and extra shout out to Tyler and Cagney for always doing an excellent job. Would recommend to everyone for sure
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January 2024 by Jeramie Ryan
Usually have a good experience this is my first bad one idk who the new older gentleman is who works there but he's not very friendly and very rude. Customer service skills suck. Yesterday was the worst experience I ever had in there.
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November 2023 by Jantzen Lippincott
I have delt with this family since they opened the doors on Brower road they have always treated me good always been fair and definitely have great quality items to sale back to you never met a bad staff member would recommend this place
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November 2023 by Isaiah L.
if I could leave 0 stars I would from time of pawn this place has been highly interested in the guns that my other half pawned and found out they are going to charge 900 dollars more and sell them back to us full price over 3 days late and he was off due to the strike no helpful over priced and are thief's just want to get my shit back and never return that's how bad it is talking to them on the phone is worse they will lie non stop to you and tell you it's your fault and won't even make an exception for the fact that an involuntary lay off was just gone through and folks need their paychecks to start rolling in
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September 2023 by KARA WIREMAN
They are a lot of help to people I come here everyday and they help me with everything they sell great stuff they have great deals here and if you ever call they answer straight away
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September 2023 by Dustin Miller
By far the best pawn shop I've ever went to. Great setup , great items and an excellent staff!
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August 2023 by Randy Metz
Stopped in Saturday morning right after they opened to look at a gun that was just posted on the website. Item was exactly as described and staff was excellent to work with. Don't remember the lady's name behind the gun counter but she was very nice to work with. Will definitely stop back again.
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July 2023 by The.real.lilray
Closes 30 minutes before they actually close very unprofessional and low balls sells and way high prices non affordable for anything
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July 2023 by Charles Buder
Took in a piece of gold they checked it with an electrical meter, and said it wasn’t real. Took it to Dunkin’s and they acid tested it, and guess what real
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July 2023 by Team B
Came in with a diamond engagement ring and they completely lowballed me tried to say every place is only gonna offer 10% of what it’s worth when that’s not true at all typical pawn shop getting over, do not take your real jewelry to this place unless you want lowballed
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July 2023 by Greg Kiefer
Stellar service, great prices, very friendly. One of the cleanest and best pawn shops I have ever been in. I totally enjoying my purchase.
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July 2023 by Adam Moorman
I may have jumped the gun a little instead of just talking to these guys. Came in and told them how I was feeling, without a question they made it right. I should have just came in and talked to them to begin with. They helped me today and I made another purchase. Listen guys, most pawnshops wouldn’t care. These guys did
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May 2023 by M Dershem
I really like the business and the staff, but the prices of certain tool items, is just down right wrong, example: I was looking for a power tool I found what I was looking for but when I seen the price I went online and found it new and the pawn shop only had it 13 dollars cheaper the the store I found it at so I just put the 13 buck with what I had and got it New, it's not far for him to charge dam near retail for something that might stop working in 2 weeks
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February 2023 by Bryan Sands
Don’t wast your time. Typical bottom feeders .They told me to bring in 200# of merchandise just to tell me they didn’t want it , literally 5mins after telling me to carry it all in . Jokes on you American Pawn !
