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July 2024 by Cheryl Graham
We were very happy with our rental and everyone was professional and friendly no problems at all.
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July 2024 by Amy Kohler
Had a good experience renting an SUV here. Hard working and helpful people.
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July 2024 by joshua b
They worked with us. Got what we needed. Got more money back for dropping car off early.
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June 2024 by curtis newell
Ryan was great he was very open and upfront about everything
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June 2024 by youness hannouz
I recently rented a car at Enterprise and had a fantastic experience thanks to Isaac's excellent customer service. He was friendly, professional, and efficient, making the rental process quick and easy.
Isaac went above and beyond by explaining all the features of the car and answering all my questions patiently.
I highly recommend renting a car from Enterprise and if you're lucky, you might get Isaac to assist you. He's a true asset to the company!
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June 2024 by Haley Russell
If I could give 0 stars, I 100% would. We reserved a van 2 months ago for our vacation. They called us the day before and said sorry we don’t have any vans, we will have to give you a third row SUV. The lady said we would get a Jeep Cherokee but we could also go through the lot and see if there was anything else we wanted. Okay, thanks for letting us know. This morning we show up and they try to give us a Santa Fe which is NOT a third row! This is all they had to offer, no vans or third row. Finally, before we went to leave someone wanted to switch their van to a Durango so we ended up with a van thankfully. But this service is absolutely insane! Like how do we reserve 2 months in advance and you still don’t have what we need? If there was anywhere else to rent in Lima, we definitely would be!
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June 2024 by Glenn Dixon
They need no stars.Went to rent a suv,got in and the oil light come on. Check engine light come on.Service light come on.Did not even pull out of packing lot and 3 different lights came on.
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June 2024 by Matt L
Reservation was for 9 am. Had to wait until 10 am to get the vehicle. Reserved a small truck and was told they couldn’t provide that vehicle so I was told I was going to get a full sized sedan. After waiting an hour I was given a small SUV with no explanation as to why. The employee that helped me was unfriendly and he spent over 25 minutes in the bathroom (I was sitting where I could see him go in and come out). Finally one of the other employees noticed I had been waiting while other customers were getting their rentals and went to check on my rental’s status. I choose to use enterprise and this was a miserable experience.
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June 2024 by Eliza Gable
The reviews speak for themselves! I'm not going to try that company! More problems then it worthwhile trying to rent a vehicle from Enterprise Rent-a-car!!!
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May 2024 by Nik Wagner
Great customer service and the staff went above and beyond to make sure I was taken care of. Will be returning for sure!
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May 2024 by Michelle Morrisey
Thanx to Peter for taking such good care of us
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May 2024 by Kathy Simindinger
I rent a car from the Enterprise office in Lima, Ohio multiple times each month for business. Their service and staff are outstanding. It has always been a great experience. I highly recommend this office and these very accommodating and pleasant professionals. Ryan Laidlaw and all of the employees will make your renting process a positive experience.
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May 2024 by Ant Reeves
Great service good place to rent from no problem huge thumbs up!!
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April 2024 by Jeff worlton
Very nice staff, super fast service! Perfect
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April 2024 by Shannon Kruse
Seamless rental experience. Car delivered to the local airport for our use. Thanks!
