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October 2025 by Christina Scott
Horrible
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September 2025 by Gene Stemen
Fast and cheap. Always good service!!
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September 2025 by Robert Branstner
The people there are the best!
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August 2025 by adriano elblanco
Screw this company and there useless employees! They withheld very important information from us while we rented a car which got us stopped by the police who then extorted us. Is it too inconvenient for your lazy employees to tell your customers to keep there high beams on during the day??? No other country has this dumb rule and you know it. The service was atrocious and dismissive to boot.
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August 2025 by Trisha Helton
Quick and easy, they got us in and out without hassle!
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July 2025 by Chris D
Worst customer service ever. Hertz is terrible.
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July 2025 by Angel Jones
Hertz has always been good to me. I will always rent with hertz as long as they stay this professional. Lima oh location is awesome..
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June 2025 by Yvonne Harris
Do not come here you will regret it. Not the best location or company. I went three times in one day to rent a car under my insurance claim. Everything went well on the first day she even volunteered to pick me up. How when she is the only employee in the office???So I went to pick up the car. Now she tells me I need a deposit. Ok I will use my card however she was unable to scan. Booked an early reservation what's all the drama???Maybe she did not know what she was doing. It's been three days with this drama. I have no back up plan. just plan bad. All that condescending patronizing BS. CLEARLY THIS IS THE WORST HERTS LOCATION I have been to. I will not be back. Very disappointing.ðŸ˜
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June 2025 by Jennifer Anderson
Don’t recommend to no one. Horrible service
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March 2025 by G S
How in the heck can you make a reservation 3 weeks in advance and not have a car available? Go to Enterprise across town.
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March 2025 by Thomas Young
I really enjoyed my experience renting with Hertz! The car provided was of superior quality and very clean. The customer service was excellent and they were clear and concise about all charges. I would definitely rent with Hertz again!
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March 2025 by stacey ryane
Booked an early review Sunday supp to pick up today at 6 call me at 530 today says don't have a car an planned to leave in morning had to hurry to another rental would leave a no star but it won't let me
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October 2024 by A Marie
I'm outraged by Hertz's deposit return process. My $200 deposit, made on October 4th, remains unresolved over 20 days later.
Despite multiple calls to Hertz and my bank, I've received conflicting information. Hertz blames my bank, while my bank asserts Hertz hasn't sent the release code. One Hertz representative even hung up on me.
As a loyal bank customer for over five years, I know the issue lies with Hertz. The bank can't override the transaction until 31 days pass, leaving me without my funds.
This excessive delay and poor customer service have eroded my trust. I will not do business with Hertz again and plan to file a complaint with the Better Business Bureau.
Avoid Hertz if you value timely deposit returns and decent customer service.
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August 2024 by Brandy Montague
Absolute lifesavers in a stressful situation!! Julie and Tayler are sweethearts and communicated really well!
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July 2024 by Jason Guthrie
Very friendly rented a car last weekend. I didn't have a credit card ? they let me use my check debit card with a deposit of course . They put the deposit back into my card the next day after returning the car the way I picked it up of course. Friendly place.
