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July 2024 by Kim Hylton
If you're ordering 300 photo prints (through their website) and a glitch or mishap occurs from the time you select order prints to the time they are processed and printed..you will not get a refund nor help to resolve the issue. I was told I had to reorder the entire product and then they will honor 20% off the new prints. So pay another (almost) $300 on top of the $300 I had just paid through the stores website. Now, I understand if that's the way it came through on their end and they obviously had to follow what the paperwork has stated...but when there was an obvious glitch in their system why in the world would I pay double as a solution to the problem? So just an FYI if your ordering online...once you select order and the prints are done, there is absolutely no refund/exchange (or compassion to make things right with their customers) in the print department. I have used office max for many, many projects and prints. But after this last time, and how they are unwilling to budge to help correct the situation at hand, I'm choosing to take my business else where from now on, not that it matters much really lol, but word of mouth makes a difference for sure. A quick trip to Quick as a Wink printing in Lima, Ohio, ordered the same product and same number of copies and our total was literally half the price as office max ?
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June 2024 by Greggg Michael
Called to ask about some shipping boxes, employee said they had the size I wanted. Arrived to find in fact they had the poorest selection of shipping boxes besides the post office mailers one can get for free at the post office. Unless you want to use a moving box to ship a large cutting board. When I asked about the discrepancy, the employee barely looked up from their phone to mumble something about finding the manager.
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May 2024 by Sherry
I had a great experience at the store today. I walked in to the Lima store not really knowing what I needed I had an idea of what I wanted , but I didn't know exactly what I needed. I was greeted by Dan with a hello can I help you, and a smile and ready to help me with anything I needed. I explained to him what I needed and he told me my options. He was awesome. He gave me ideas and even helped me with the best prices. He lead me to the printing department where I met Michaela. and she was as sweet as can be, and very helpful to me. Those two will never know and understand what they did for me today, and how much it meant to me. My late son would have been graduating this year from Lima senior and Lima senior school is celebrating him so I had something that I wanted done in memory of him and a picture printed out for him and I didn't know how to go about it I wanted canvas or a banner or what when I gave them the ideas that I had in mind Dan helped me with the best options and McKayla printed it out called me did exactly what she was supposed to do. And was always so nice and sweet the whole time and it meant a whole lot to me. They were very patient and kind. Thank you for having such great employees
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April 2024 by Bryce Bear
Went in to grab an office chair. We found the one we liked and grabbed the tag off of it, not noticing that the tag was on the wrong chair. We get the chair home and find out that it was not the chair we picked. We took it back in to exchange it for the right one which was $120 more than the wrong one we originally got. The manager there was super professional and matched the price of the right one without any excuses or haggling. Customer service like that is scarce these days. Highly recommend!
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March 2024 by Dave Horner
Always courteous and professional.
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January 2024 by Lyn Kesler
All the office supplies you will ever need when working from home.
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January 2024 by Patricia Wilkerson
Customer service was very helpful
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December 2023 by Family, Food & BBQ
Nice bright clean store
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December 2023 by L Bell
Bought a Lenovo IdeaPad yesterday for my father. It was a used device packaged as a new one as indicated by the Lenovo site that said the warranty was already 8 months old. First they wanted to run diagnostics and give us a used item for the price of a new item. The store manager, Dan Tucker, would only refund the item as per store policy although we spent over 6 hours trying to make the defective laptop work. Would not even consider any other options. STAY AWAY FROM THIS STORE. SELLS DEFECTAVE USED PRODUCTS AS NEW AND DONT CARE ABOUT CUSTOMER
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December 2023 by Patty Ogilvie
Excellent service & quality & so much fun in this store! I will visit again for certain.?
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December 2023 by L B.
Bought a Lenovo IdeaPad yesterday for my father. It was a used device packaged as a new one as indicated by the Lenovo site that said the warranty was already 8 months old. First they wanted to run diagnostics and give us a used item for the price of a new item. The store manager, Dan Tucker, would only refund the item as per store policy although we spent over 6 hours trying to make the defective laptop work. Would not even consider any other options. STAY AWAY FROM THIS STORE. SELLS DEFECTAVE USED PRODUCTS AS NEW AND DONT CARE ABOUT CUSTOMER
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November 2023 by Kerri Motter
Great place to shop & super nice staff! Love the recycling program!
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November 2023 by Theresa L. Jones
Staff is always friendly and helpful. They ensure everything is exactly the way i need it before I leave.
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November 2023 by Nyko Mercado
Aaron is a fantastic employee and needs a raise!
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September 2023 by chris hess
Customer service is awesome! Printer went out so I went here and printed easy and cheap!
