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February 2024 by Anthony Robinson
Stacy was amazing she helped me w a kinda complicated request. But I transferred from spectrum and they were being complicated. I’m a proud and happy T-Mobile customer, thanks to Staci. Much love
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February 2024 by Kimberly Adams
The employee's are there ready to help you
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December 2023 by Shawn Meeker
Very friendly people.
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December 2023 by Ashley Williams
Switched our service over from Verizon because we needed something cheaper and the girl helped us get a deal. She was super friendly and very helpful!
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November 2023 by Joshua McIntosh
Never have service its always searching I have had the sim card changed 2 times and tell me to call tech support and they just tell me to turn my phone off and turn it on and to take it into the store and then they say it's fine but horrible services
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October 2023 by john schmenk
Very informative, have veterans discount. More than one staff member to help
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October 2023 by Torca Welty
Very kind and knowledgeable staff ❤️
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May 2023 by Michelle Vasquez
I have a lot to say about this carrier. When they took over Sprint it has been a disaster. They erased my voice mails. When they put me on their plan my phone didn't work. I was at the store #2SPE Elida Rd, Lima ohio more than I was at home. They kept telling me " It's the towers" they're sending someone out to check it out. This happened every week. I still can't use my when I am in different places in town. I can't use it in buildings ex: the hospitals, clinics even Wal-Mart. I have spoke with EVERYONE that T Mobile has with the exception of a person that is higher up than Paul Sopko. The store will not give the phone number or email address for ANYONE higher up.I am paying for services with them that I can not use!!!! IF I WAS ABLE TO GO WITH A DIFFERENT CARRIER I WOULD!!By the way, I have never had issues with any other carrier. 1st time EVER!!IF YOU HAVE AN OPTION GO WITH ANOTHER CARRIER!!!!!!
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May 2023 by Patty Mizrahi
Great service friendly staff Tmobile is the best
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April 2023 by Viola Calhoun
Came in to get help on setting up new Samsung S23 and the staff was excellent the Elida rd Store provides awesome customer sevice.
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February 2023 by Joe Wardzala
Having trouble with my bill, otherwise good service and friendly team
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November 2022 by Brian Helman
I had been to several T-Mobile stores looking for a case and screen protector for a Pixel Pro 7. They had both in stock and installed both on my phone. Great service and stock on hand. Definitely using them going forward for anything I need for my T-mobile service.
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September 2022 by Jim Carpenter
Worst store ever. Went to t-mobile to try and save money . Went in with a working phone from Verizon only problem was price . T- mobile said they could give me same if not better coverage for less . They lied . They not only did not have better coverage . They didn't get my phone done properly. I've made 5 trips to try and get the problem taken care of with the same result . A phone with lousy service from a company that lies to get costumers then falls back on , well these phones will sometimes do that . Or it probably just in that one spot . Like I said . Anyone reading this review . Go somewhere else . As soon as I pay off their trap , I plan on doing just that . This is for the T-mobile store in Lima Ohio . As far as I'm concerned . The rip-off specialist .Just wanted to add a little more to the review . It's not bad enough that T-mobile messed up with bad service . They didn't exactly get everything transferred either . After being told it was when asked directly about the bill . The Verizon people took their payment out as usual . Something I was told by T-mobile was taken care of . So they also messed up my checking account . Again , ANYONE LOOKING FOR A PHONE SERVICE TO GO WITH . AVOID LIMA T-MOBILE FOR YOUR OWN SAFETY AND FINANCIAL SECURITY .
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September 2022 by Christopher Rosenbeck
You're very helpful but the store is hard to get into because of the road
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September 2022 by Jerry Burkhardt
Traveled almost 30 miles and found it was closed although T-Mobile had it listed. Was directed 6 more miles to another locale. Unable to get 5G internet service that has been advised. My have to change carrier to get cell phone and internet service on same plans. Sad as we have had good service traveling across the USA. Even in our summer home. Please give us internet service.