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October 2023 by Seth Nevers
great service. workers were kind. would definitely recommend.
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September 2023 by Matthew McCreary
Most horrible service ever! Employee Gage was completely rude in every way. Acted as if I was bothering his personal phone call as soon as I walked in. I asked if he could rollback my UI software and he said he didn't even know what a UI is. More to the story but ended up going to the T Mobile across town and they were 1000% better. I told them of what happened and she knew before I even finished the sentence what I was gonna say. Said they get complaints daily of above place and that it was a third party store and unfortunately nothing could be done. DO NOT GO HERE!!! Drive an extra 10 minutes to the other store. Hate even giving this place 1 star. Gage needs fired for real.
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September 2023 by Heather Devall
If i could leave 0 i would sold me a free watch on promo employee lied to me and told me it would be 5 a month for the plan and watch was free because i was not put on the correct plan the watch was not free and i have been charged for 19 months and i didnt think to check my bill because why should i have to now they wont make it right ... its called theft i signed papers for a free watch not so you could take money out of my account its theft lima store for you her response was ok well it was to long so idk what to tell you
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November 2022 by Mackenzie DeNisco
Very impressed with the professionalism and service at T-mobile in Lima, Oh. Jackie made sure I had everything I needed to start my service in a timely manner! I wish I could leave more star’s?
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November 2022 by Matthew Ditson
Simple in wait just a few & get out with the phone you want without any hassle.?
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October 2022 by Justin Andrews
A great store with very helpful workers to inform you of what you need and need to do from customer service to a friendly environment.
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September 2022 by Jerry Burkhardt
Was directed here after going to nearby closed store. Associate greeted us and had 3 customers before us. It was 2p on a Wednesday! The phone was ringing and the poor girl was handling it as well as anyone could possibly be. Tried to get the 5G internet advertising everywhere. Nope, not available in Celina Ohio. Was placed on a list. May unfortunately have to go with another Carrier for cell phone and internet service which is available. We have been T-Mobile customers for 2years, travel a lot and have had few issues. (Maybe the phones we chose? Bands matter). It saddens us to have to switch if this is the case.
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April 2022 by Alexis Sampson
I love this store, and I will always go back. They always are super helpful even when I don't know what I'm doing. I see Gage everytime I'm in there and he is great! I think he was training a woman named Kirstan and she was awesome also! I recommend this store!
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March 2022 by Joselyn Simpson
Went to the Tmobie store to activate 2 phones. The customer service was great Gage was very helpful and supportive.
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March 2022 by Tommy Hitapole
Management is poor, specifically that unprofessional, condescending, sad excuse of a lady.. you're better off calling customer service unless of course, you're buying something from them..
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February 2022 by R. Scott Stanfield
People absolutely make a difference and Jackie was sooo helpful in upgrading, activating and assisting. Top notch service here!!!!
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February 2022 by Madison Amirehteshami
5 stars just isn't enough for this place. I was in dire need of cell phone help when I was visiting family in Ohio. One of my relatives recommended this store specifically and wow am I glad they did. The staff is so pleasant, friendly, and professional. There was little to no wait even though the store was busy. Associate Gage helped me with my phone issues and did a great job doing so! He was very knowledgeable and ngl kinda cute too. I wish I had a T-Mobile store like this where I live. Maybe I'll have to visit my family more often...
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February 2022 by JayLynn Townsend
Had a great experience, customer service was off the hook. They were very helpful and knowledgeable about products, will definitely be back! And I will always recommend to others.
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January 2022 by Madison A.
5 stars just isn't enough for this place. I was in dire need of cell phone help when I was visiting family in Ohio. One of my relatives recommended this store specifically and wow am I glad they did. The staff is so pleasant, friendly, and professional. There was little to no wait even though the store was busy. Associate Gage helped me with my phone issues and did a great job doing so! He was very knowledgeable and ngl kinda cute too. I wish I had a T-Mobile store like this where I live. Maybe I'll have to visit my family more often...
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December 2021 by CIR GOLD
Hasn't been very good so far I couldn't remember my password for Google so I tried to reset it but they wanted to know the last password I did remember well if I can't remember the current one how am I supposed to remember the one before that ? I called the local stores which wasn't any help and one was rude I've tried everything including them sending me a temporary password but it wouldn't take it !! They know who I am I bought the phone I bought the minutes for the phone they have my credit card number they have my address what do I do next !!? I get a refund and go with a different provider I'm giving them one more chance to make this right !!
