-
February 2024 by M Luke
Everyone always very friendly and helpful. Was a little disappointed this time that they didn’t have the (recall) part after I had made the appointment specifically to have the recall work done, and scheduled the repair based on when the part would be in. Other service work was done while the car was in the shop, so at least some progress was made. Would have been good to know the parts weren’t there before I cleared my schedule to bring the car in.
-
February 2024 by JERRY ZELLERS
The service dept, anchored by Adam, and in the capable hands of their service technicians has continually provided me outstanding and compassionate service. I could spend 45 min. driving to any one of many providers in Columbus, but instead I make the one hour + drive to Lima because I know the Tom Ahl guys are going to come through for me.
-
February 2024 by Kelley Budde
Fast, friendly people and services.
-
February 2024 by Robin Eberle
Awesome repair. Perfect job
-
February 2024 by Marivel Aguirre
Great customer service. The service tech was great at keeping me informed of every step he was taking to fix the car and the timeline for each step. Timely completion and knowledgeable staff. Great work!
-
January 2024 by Kristin Roessner
Rick Thomas was amazing to work with. Terry (desk right beside Rick) was an awesome help too! Fantastic crew there.
-
January 2024 by Taylor Matthews
I made an appointment for a recall notice. I had the appointment scheduled a month out. When I got there, I waited 30 minutes to be told a part was needed and that part was on backorder. It would have been nice to know that before coming to Lima and wasting a trip. They were nice about it but wouldn't that have shown up on the appointment info??
-
January 2024 by Dennis Hefner
I have a fairly new Hyundai with very very low miles I had to have it towed in because it would not start. The mechanics looked it over and determined it needed a electrical part which was on back order which was no big deal it was there for roughly one week and I got a phone call saying that it was fixed and ready to be picked up that it was out by warranty by two months. Okay well cars fairly brand new very very low miles regardless it needed fixed. But I was having the issue back in mid late October of 2023 and I do know that sometimes the manufacturer when you are close to the time we'll work with you and sometimes help the customer but this particular service writer never took a minute of his time during that week to even ask the manufacturer if he would help the customer out and continue to keep their business coming to them when they needed service work. My main issue I needed the car regardless but please do your job please try to make your customers happy because a happy customer is a repeat customer and a repeat customer continues to keep the money flow when service is needed coming in sometimes just taking the extra step that you should have done that's part of your job keeps everyone happy certainly it's not good on your commission and your back pocket but for the customer when we already know that labor rates are high at the dealership and most people try to find their aftermarket shops in my case I tried to keep it with a dealer that everyone knows from mechanic to the service writer they do their full job. And yes the general manager did a apply a 10% discount which was greatly appreciated but that is not the main issue at hand. The main issue at hand is the service writer doing his full job to help the customer and to keep the customer coming back.. I would like to say I appreciate how a representative from Hyundai has gotten back with me I have submitted all my paperwork and I guess I will handle the warranty part of it since Adam the service advisor could not.
-
January 2024 by Matthew Krol
Service adviser was excellent, professional, helpful. Waiting area comfortable. One slight complaint: the stickers that were applied to my windows were VERY crooked. Looked like they had been applied carelessly by a child. I keep my vehicle as clean and nice looking as possible, so that doesn’t work for me. I reapplied them in a level manner myself.
-
January 2024 by hnungester
They were quick, accurate, and efficient
-
January 2024 by Dana Schultz
Everything went smoothly
-
January 2024 by Patrick Elsass
Everything is usually excellent as this is my 3rd vehicle from Tom Ahl but my last regular service was 31/2 hrs., wait. Just an oil change nothing else .The service rep. was excellent. I guess it just is that way. I need to figure out something different. Thanks for listening.
-
January 2024 by Bob McClish
They treated me wellHelped me find the vehicle that meet my needs
-
January 2024 by Phil Mikesell
I’ve had my vehicles serviced regularly at Tom Ahl Buick and Chrysler stores. Both have taken great care of me and my cars. Prices are fair and service is excellent. They have a sense of humor and they work hard to do the right thing. Recommend!
-
November 2023 by Gary Miller
Great service. Used Express Service for oil, lube, filter etc. They were backed up about 2 1/2 hrs but while we waited their shuttle driver drove us to the other side of town to a restaurant and picked us up when we were finished. Also they have a very comfortable waiting room. The best part is that service on our 2023 Sonata is free. Highly recommend!
