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June 2024 by Linda Hammond
I rented a truck for my move the guys were very polite, it was quick and easy. I left my phone in the truck and went I went back for it they went out and found it. Everybody was very polite and friendly
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June 2024 by Lilith Black
Using the app quick and easy. The drive was smooth from Nebraska to Ohio. Drop off was a breeze.
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May 2024 by Allen Ginter
The guy who helped me was very nice. The process was fast and easy.
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April 2024 by Keith Lause
Easy to use
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April 2024 by Jon Warner
The moving truck was full of glass and nails in the back. Apparently no one bothered to check despite it saying a $ 25 cleaning fee!
The sign said stay in truck and someone would come out and check you in- well NO ONE DID! Had to go in and find only one person working with a line.
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March 2024 by John Riepenhoff DC
I had the employee on staff that day hook up the trailer to my pickup truck, wanting to make sure that it was done properly. Unfortunately, it wasn't. When I was attempting to get onto the on-ramp for US30, the trailer popped off of the ball hitch and was bouncing back and forth behind the pickup truck. The only thing that saved the trailer from being damaged was the safety chains were put on properly. I am very lucky that the traffic behind me had already kept a clear distance from me.
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January 2024 by Linda Dunbar
Ease of pickup and drop off
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January 2024 by Rebecca Sarchet
Excellent customer service!!
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December 2023 by Dreamweaverbabe
Easy reservation, great staff, and smooth pick up and drop off.
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December 2023 by Ann Allison
The two gentlemen that greeted me as I entered showed so much patience toward a customer who made her reservation for 2AM instead of 2PM. They got everything sorted out and I was on my way within a few minutes. Returning the UHaul was simple and the same gentlemen were welcoming and informative. Will definitely do business with them again if the need arises. Thanks UHaul of Lima!!
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November 2023 by Shane Gilman
Representative in the store was helpful and friendly. The store was extremely clean too. Will return for moving needs.
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October 2023 by Tim Conine
Truck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience!Tim C. (10/7/2023)
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October 2023 by Dawn Jones
Very professional. Friendly & fast service
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July 2023 by Briam Crawford
GREAT CREW GOOD SERVICE
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July 2023 by Chris Friermood
They need to do a better job inspecting and repairing they're equipment.
