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November 2023 by Chris Vickers
They wont answer thier phone
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November 2021 by Kelly Waddell
App is very unreliable and full of glitches.. I have to turn my new phone off and on to use it.
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June 2021 by Jalisa Baker
Do not use them under any circumstances but most importantly do not ever do a loan with them
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May 2021 by Tammy Carnahan
Just wanted to give a positive shout-out to Michelle Rowland. My elderly parents were having a bit of an issue with one of their accounts & she was able to fix it for them in just a few moments, saving them a lot of frustration!
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April 2021 by Livy F
If you can freeze my card 24/7 any day of the week, then you need someone available 24/7 every day of the week to fix your mistakes.
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January 2021 by Brian Tackett
i was with them for almost 30 years. i never had any real issues until here lately. now ive had almost $4000 stolen from my account by means of wire fraud and theyre refusing to make it right. tomorrow i will be closing my account and taking my business elsewhere
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January 2021 by Dndragon55
Good customer service
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November 2020 by Gaystapo007
Good customer service
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July 2020 by CJ Johnson
Super nice people and very knowledgeable. They spent one on one time with me years ago and got me on track to be able to purchase my own home. Just today they spent more time helping me decide on auto loan options, and returned my calls when I had silly questions. 5 Star business right here. Highly recommend!
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April 2020 by Jeffro Morris
as of right now in 2020 no I don't recommend they have messed up my account three times held 400 bucks of mine for 3 weeks saying it wasn't there fault was told everything I called about that a manager would call me back after 3 weeks and 45 phone calls I got the money by going in to the branch and having the people they said had my money on hold I encountered 200 bucks in late fees on bill because of this,but they said there sorry. had a mess up on my end with a car payment
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April 2020 by Joey Manna
Terrible customer service.
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March 2020 by Nancy Elliott
I had the BEST experience ever in refinancing my mortgage. The personalized attention and detail to caring about what was best for me, along with a professional and warm experience. Nicholas Bailey was an awesome person to help guide and make the process seamless. I highly recommend to reach out to Nick and see what he can did for you. Thank you so much! Nancy Elliott
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July 2019 by Steven Barrett
They don't want to help you with a car when ur still paying on it so now I'm stuck with a car and paying on it by its broken
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May 2019 by Jerimie F.
People are very friendly I've been with them for over 10 years now and Zero complaints
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March 2019 by Britt W.
Everything was smooth sailing for years until today. I disputed a charge in December from Amazon for a cancelled item I was still charged for. I got the credit back for it and all was well, or so I thought. Flash forward to today and I receive a letter from Atomic saying the credit will be reversed next week because the dispute was denied. Attached was proof of delivery from amazon for an entirely different item at an entirely different amount. After telling them this several times on the phone and being placed on hold repeatedly, they finally realize the error and apologize for missing such a huge error and tell me they will be cancelling the scheduled credit reversal. While yes, the overall issue was resolved, the fact of the matter is I was lucky this was only for a $34 charge. What if this had been several hundred dollars in question, their complete overlooking of a huge error could have cost me a fortune in late fees and overdraft fees. I now have an appointment at Huntington bank to switch banks. This incident was not acceptable.
