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January 2024 by Ashlee Carder
If I could give this place no stars I would!!! I have taken 2 different kinda of vehicles here for a wheel bearing to be replaced. The first one was a Chevy Tahoe they had that one in the shop for a week they finally called told me it was done went to pick it up and about 3 todays later it was making the noise again so I took it back and they said it was the other side that needs done so I was like okay that makes since but come to find out it didnt they just didn't fix it right! Then the second one I took was just recently like a few months again and it was a Hyundai Elantra, the one good thing is they only had my car for 2 days instead of a week BUT HOWEVER I got it back and about a month goes by and my front passenger side wheel bearing was making the same noise again it was before. So I went to a different shop and come to find out the wheel bearing they "fixed" wasn't even fixed at all they didn't even tighten it down or anything! I will NEVER go back here again!! Worst place ever!
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January 2024 by The Arringtons
David, Carter, Eric and Billy are awesome. This shop goes out of their way for their customers and I so appreciate all they have done for me and I highly recommend Grubb'a to anyone that needs their car/truck repaired.I have brought my Dodge Caliber up there many times and they have always done me right with an awesome price.My son has a 2018 Chevy Silverado and brought his truck in to Grubbs to be serviced on a few different occasions and he was very satisfied with their service. He also needed tires desperately but it wasn't in the budget right now to buy new tires., buy Dave saved the day and hooked my son up with 4 used tires for a fantastic price. These guys rock and I highly recommend them.If you don't have the money for your repair, Grubb's offers and program that works like 90 days same as cash. This third party company will pay your repair bill and then you pay them back in payments. It's awesome!!
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December 2023 by Jonathon Graves
Had them tow my car the equivalent of five blocks up the road. It sat on their lot for three and a half weeks. I called them multiple times and each time they would give me a new time on when they were going to look at it or some excuse on why they haven't yet. Three weeks in they finally tell me that I'm better off just to get a new engine that it needs a new timeing, but I told them it needed a new timing when they picked it up. So it's on their lot for 3 weeks and it feels like they didn't even look at it. But they can quote me a price for a new engine that's worth more than the car even is. It's obvious that they take on more work than they can handle if my car is sitting there for almost a month and they still can't tell me what's wrong with it. And it's apparent that they have no organization and you can't trust them at their word because they'll tell you they'll look at it Monday but what they really mean is three Mondays from now, if they even looked at all. And on top of all of this, when I go to get my car and pay the towing fee they charge me $20 more than we had agreed upon multiple times for what the towing fee would be. This was my first experience with Grubbs Automotive, and overall it was a complete waste of my time.
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November 2023 by Carlessa Baldrick
We were staying at the KOA campground when we woke up the morning we were suppose to leave and our truck wouldn’t start we are not from the area but got several places to call and this place went above and beyond with calling us back quickly and sending a tow truck to us within 20 minutes was able to go get the parts and understood our situation. They got it done within a few hours and had us ready and on the road! Very friendly and price was very good especially for getting us taken care of on the spot! We thank you and appreciate your kindness the truck is running great!
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November 2023 by Crista Wheeler
This business goes above and beyond for their customers. I came in without knowing any of them and they jump to help me when I got there. Thank you so much Dave for your courtesy and getting back with me quickly. And thank you so much Carter and Bill for fixing my car so quickly. I'll recommend y'all to everyone. ?
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November 2023 by Ed Lock
We just pulled into Hocking Hills campground and something broke loose and we stated loosing anti freeze. Called Grubbs Automotive as suggested by the maintenance worker. They worked us in and were very knowledgeable. They got us up and running in 24 hours. Great guys and fast service.
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September 2023 by Scott Schmiedeke
We had a breakdown while camping in the Hocking Hills State Campground. The staff of this shop picked us up and took care of our vehicle. They went way beyond what I would have ever expected from anyone! This shop is amazing and they really took care to get us back on the road including working off hours. Then when we made it out of town we had one more issue and the drove 20-30 minutes to fix it and get us rolling g.
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August 2023 by Emily Alles
Grubbs went above and beyond for us when we were stranded with a dead alternator. We were hours from home. They towed us in a super timely manner and had our vehicle repaired in less than 24hrs. We are incredibly grateful for their kindness, the timely repair of our vehicle and the fair price we were charged for towing and repairs. Everyone at Grubbs was great!Service: Auto engine diagnostic
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July 2023 by Ryan VanderMolen
From out of town and we were spending a day enjoying the parks and our water pump gave out, stranding us. Called a few shops who couldn't help and I was so glad I called Grubb's! Dave was amazing to work with, and was super helpful in recommending a transportation company Hocking Hills Transportation) to get the family back to the rental, towing service and being committed to getting us back on the road ASAP.
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July 2023 by Lucas Polito
Absolutely floored by the level of service I received, I cannot recommend this shop enough.I am from out of town and my Express 1500 van wouldn’t start out in Conkle’s Hollow. My family had to stay back while I caught a ride into Logan, where I called 2 shops and they couldn’t help me same day. Finally called Grubbs and I’m glad I did.They assured me they would get me back on the road as soon as they could. I was able to ride with their tow truck driver, Eric, back to the parking lot where my van and family were. We knew it was the starter that was bad, so Eric proceeds to climb under the van while I cranked it, and he got it going within 2 minutes.My family was able to drive back into Logan to the shop in the van and not in the tow truck like I expected. They had the starter already there ready to be installed, and it was done within an hour of drop off.I fully expected to be charged for this level of service but they kept it clean; they charged me for the part and the hour of work. No up charges, no taking advantage.I owe these guys a lot. They turned an extremely stressful situation into something not so bad. If I’m ever in the area and need work done, this will be the place.Thanks again, Grubbs.
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July 2023 by Rebecca Seevers
Can’t say enough good things! They were able to fit us in, since we were out of towner’s. They were a fair price! Super nice people! Definitely recommend!!!
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July 2023 by Victor Torres
Great service! We're from out of town and had some issues with the transmission of my minivan. These guys towed me, git the van up and running and brought it back to the cabin we were staying at.
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July 2023 by SPerry85
Friendly staff but the BIGGEST issue I have is the tire they gave me is a 225 when all my other tires are 255... BIG difference
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June 2023 by Thomas A.
The kind of small, independent shop that gives small independent shops a bad name. My son's transmission died in Logan and he took it to Grubbs. After a $7,000 transmission replacement, he picked it up and it died after 50 miles with a failed CV joint. This CV joint wasn't bad when it came to the shop, but had to be uninstalled and reinstalled during the transmission replacement. Rather than accept any responsibility that the boot might have been damaged in the process, Grubbs took it as an opportunity to come up with another $1,000 of work, including a $200 tow charge that was only added after the car had been towed an hour away. They also told him his rear brakes were metal-on-metal and needed to be replaced, but three days earlier when he picked it up, they told him they would need to be fixed soon but it was nothing urgent. After a $7,000 bill, they could have replaced the CV joint for $200 (which I even offered to split with them) and gotten him on his way, but that's not how they do business. Old school and predatory - take your business anywhere else.
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June 2023 by Emily E.
Found ourselves with a broken water pump while visiting from out of town. Grubbs Automotive not only fixed us up first thing Monday morning, but came to the campground to do the work! The whole process was handled professionally and at a reasonable price. Would recommend them highly!
