The O'Reilly Auto Parts store in London, Ohio is known for its staff who consistently go above and beyond to help customers. Reviews describe the crew as fantastic, extremely helpful, very nice, and polite with excellent customer service skills. Staff members are noted for being smart and willing to assist even when a customer does not understand what is needed. In multiple emergency situations, such as flat tires or a dead battery, the team has taken direct action to help. This has included finding and installing a new battery, removing a flat tire, taking it to be repaired, and then reinstalling it. For many, this kind and exceptional service in a pinch is the reason they continue their business at this location. The store offers various services including free battery testing, wiper blade and bulb installation, and a free Loaner Tool program.
There is a young man in there by the name of Ethan ! He went above and beyond trying to help me with my car,he crawled underneath to see where the leak was coming from and told me exactly what it was . For such a young man he knows his stuff.
July 2025
Ethan, Jason, Ericka, and Paige were s tremendous help
June 2025
Paige and Brian went way above and beyond helping me when my car broke down. Everything was very affordable
