The O'Reilly Auto Parts store in London, Ohio is known for its staff who consistently go above and beyond to help customers. Reviews describe the crew as fantastic, extremely helpful, very nice, and polite with excellent customer service skills. Staff members are noted for being smart and willing to assist even when a customer does not understand what is needed. In multiple emergency situations, such as flat tires or a dead battery, the team has taken direct action to help. This has included finding and installing a new battery, removing a flat tire, taking it to be repaired, and then reinstalling it. For many, this kind and exceptional service in a pinch is the reason they continue their business at this location. The store offers various services including free battery testing, wiper blade and bulb installation, and a free Loaner Tool program.
Always a good experience with these guys! Dustin goes above and beyond anytime I need assistance or have questions! Wyatt also assisted me today and he was a pleasure to work with as well. It's definitely the A team at O'Reillys!
March 2026
I would like to thank Scotty for his help in getting a broken corroded bulb out of my Chevrolet Silverado taillight. He was kind and courteous and full of patience in getting my taillight functioning and working properly to get me back on the road again. Once again, thank you Scotty for your help! Sincerely, Ray
March 2026
Paige was extremely helpful and knowledgeable helping me find parts for my car. She always lesson to my concerns and helps find solutions.
