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February 2024 by DIALIXA MARIN
Definitely super grateful for all the help they gave me. The staff were very friendly, attentive and very willing to resolve my situation and they looked for a method to communicate since I only speak Spanish. Thanks a lot for your help. Eternally grateful. Blessings for all.
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December 2023 by Emma Guardado
Awesome customer service ?
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September 2023 by Katie Carver
I am deeply disappointed with the customer service experience I encountered at this branch. While I understand that its location may not be in the best area, the treatment I received upon entering was shockingly poor.My fiancé had called ahead to confirm that they could notarize a living will for my mother-in-law and a deed agreement for one of my properties. We were assured they could, so we made an appointment. Upon arrival, we were greeted by a manager who inquired about our purpose. We explained that we had scheduled an appointment for notarization, and he confirmed that we were all Chase account holders. Unfortunately, my mother-in-law was not an account holder, but she needed us as witnesses on her paperwork. The manager immediately denied her request for notarization.We then waited an additional 20 minutes for the notary public to become available. When she finally assisted me, she immediately began scrutinizing my paperwork, listing numerous reasons why she couldn't notarize it. In essence, she embarked on a power trip and assumed the role of educating me about the intricacies of a quit claim deed.Furthermore, when my fiancé decided to close his account, the branch staff handed him a stack of $4,000 in cash without even providing an envelope. This lack of professionalism and disregard for basic customer service standards is deeply concerning.Update: we ended up going to UPS for the notary and they did all paperwork with no issues.
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April 2023 by Pete Morales
Extremely helpful staff very neat and clean and professional looking.
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November 2022 by Mike Higgins
Been a regular day this Chase for over 5 years. I may as well say this is a good branch for day to day banking needs.
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June 2022 by Etta M.
I have tried to talk to someone at Chase on Fairless Dr in Lorain for over an hour about rates for a home loan. Finally got hold of a lady and she had no idea and told me to call the Branch Rt 58 and nobody answers their so probably have enough business and don't need any more. Called Main office and they don't answer told me to call my local branch. I have been a customer of this bank for over 20 yrs but I'm moving to another bank . This is totally unexceptional. Fairless Bank has fell apart. The Best lady they had quit and went somewhere else..
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January 2022 by Alex Rivera
0/10 would not recommend
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September 2021 by Crystal Lynn
Slowest Chase Bank I've ever been to.
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June 2021 by Lesa Lee
Went to have my business documents uploaded and scanned into the Chase system so there was no confusion...the manager Hector assured me that my schedule c, EIN, and my business license were scanned into the system and I left feeling reassured.However, a week later, I called a supervisor at the1-800 # and they did not see this in the system.I do not recommend the Lorain Ohio Fairless branch location if your doing business. Go somewhere else.
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June 2021 by Toni Baechtel
I LOVE my bank! I have zero complaints about them. Anywhere , Any State, always the best service.
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May 2021 by Jacob Stanaszek
I feel the same way about the buinsess account. They make you wait 10 days to clear a check witch is ridiculous. A down payment is ment to be used right away. Not wait. Chase bank sucks compared to others and they charge you when other dont
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June 2020 by donna rivas
Held my PAYCHECK hostage because they claim it was suspicious for fraud, when all they had to do was call and verify, yet I still got the run around.
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October 2019 by Luis Santiago
Their policies suck. That's all
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June 2019 by elliut pallens
Chase drive thru is the worst at this location. It takes anywhere from 15 minutes on average to 45 minutes to make a deposit. Theres always a line of cars backed up. Theres a guy mike who is the slowest bank teller and should not be doing that job.
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February 2019 by rohan hetti
Opened an account. Transfer considerable amount of money to the account for business purpose. Chase closed my account and gonna send me a check for it. They treated me like I am a thief with my own hard working money. I have to wait 10 business days to get my money back. Comple bs. Go to US bank or Key bank. They have better customer service.
