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January 2024 by Jeff S. from Ohio
After skepticism on my part over a service repair, and providing a poor review on the Firestone company survey, I am confidently able to report that this Firestone Store has done me right over the years. Josh was patient and understanding about my complaint and after talking it through with me, the customer service at this location is 2nd to none.
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January 2024 by Stephen Alexa
This place is so gorgeous. And there's almost never a line for you to wait forever in, they're very quick, and very helpful whenever you've got questions about services available, or things about your specific car model, many times including the individual years of each model, and what they do, or don't, have. I highly recommended for anyone to check out.
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January 2024 by N'D “Nonda” Y
I took my vehicle for service in June, 2023. After calling to find out if the shop worked on on European vehicles. I was assured that they could work on a European vehicle and change a battery.At first, I thought the service was excellent! I was greeted by the staff and by the manager Josh. they were very friendly.I went in for battery check. I was told I didn't need a battery. but after three jumps from AAA, and 2 reading from Auto zone, I had battery replaced.Firestone recommended that my issues was spark plugs. I told Ezekiel I didn't need spark plugs. My spark plugs were replaced in May, 2022. I did not have any engine issues My engine light was not on I had a problem starting the car because it's set for 9 months without being started. Ezekiel said their readings were coming up for spark plugs. he also said when they change spark plugs they do some type of fuel exchange but fluid exchange. My question is always is this something Audi would put in a car he said yes he said that it's going to help the engine go smoothly it's going to help it run I'd already told him that my car acts funny it has an oil consumption issue .At the beginning , Firestone knew the car had an oil consumption issue. Ezekiel explained that they put this in a lot of Audis and it wouldn't hurt the engine and it would help the vehicle burn less oil.Here is the issues! The battery installation was fine thus far. after service was complete the vehicle would not start. It took 45 minutes to get the vehicle started after service was completed. Once started,the car palpitated like it wasn't getting enough gas. Josh, the store manager said I should take it to Avon foreign domestics to look at the fuel injectors. I told him that's who changed the spark plugs I had no issues with fuel injectors. I asked if this cleaners did this.Next day, the engine light came on. I was traveling and was not in Ohio. I called the store to tell them that the engine light was on and the car was still palpitating and I would be bringing it back in when I get back to Ohio. take the car in and the service was horrible! The mechanic that originally worked on the car no longer work there The mechanic that looked at the vehicle I explained that A it was low on oil that the spark plugs I think was faulty what kind of fuelings I can clean that they put in the vehicle very rude they didn't want to look at the vehicle as a result my car is at audio of Bedford with $9,000 worth of damages to the engine because of wrong spark plugs put in the vehicle and Audi didn't recommend fuel injection cleaners.do not take your vehicle to this shop, they have no one to work on Audis .if you already has your car worked on, andhave engine issue, take it to the dealership. Firestone installed the wrong spark plugs in the vehicle and they were not torqueddown. Additionally, Firestone did not live up to their triple promise , fix it to it Right.
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Great experience customer service on point with Dylan and Brian . They both treated me with the upmost respect, handled my tire issue like it was on there personal vehicle. Definitely will be back for my vehicle needs.
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December 2023 by Liz Krajeski
The manager was so nice and very informative. We've never had service like that at any other business like this!
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November 2023 by Steph Rugg
THEY DONT DO TRANSMISSION FLUSHING HERE! I normally don't have any problems here. Usually everything is easy to book online or calling BUT I made an appointment today for an oil change, transmission flush and an alignment. I pay for lifetime alignment so I figured I go here for everything. I get there today at 2 and they tell me they don't have the equipment for transmissions. He can't do anything with a transmission. Even tho I was able to make an appointment and when you Google it says they do. They don't. Don't waste your time calling because it is a service for appointments.
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November 2023 by Michael Criss
Getting service here is much quicker than a dealership and the work is the same quality. These guys really know what they're doing and provide exceptional customer service!
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November 2023 by Cody d
This Firestone is amazing. They diagnosed my problem, explained it to me, and even stayed later after closing to put the new tires on bc I'm traveling from out of town. John thank you so much, and Dylan as well, and anyone involved who saved the day. Great place.
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July 2023 by Drew Stevens
Danny, Josh, and John song with Joe were complete rock stars. They were as concerned with making my vehicle safe and the repairs affordable as they were with the product. A really fantastic experience and I’ll be back soon. This is the place to take your car. Stop looking.Service: Tires
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July 2023 by Jason Doehr
Josh was punctual and extremely helpful, gave a top notch alignment and they have some awesome tires. My go to spot! The entire staff rocks!!Services: Tires
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July 2023 by Taricia English
I had set an appointment online while being stuck on the turnpike. When I paid the driver to deliver my vehicle the guy working that day said they couldn't get to it and it could be up to 3 days. We are from out of town and 3 days wasn't going to work. As we sat there waiting for another tow truck we seen how busy they was. Two cars in the stalls with no one working on them. Later when we came back, because the tow truck driver was going to be late, 2 of the guys were bouncing balls off the walls. I am so glad our firestone at home doesn't conduct business like this and things get taken care of like the professionals we have.
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June 2023 by Kenny Rivera
The best deals super quick servise great custumer servise best prices lifeime aliment deals definetly recomendé going for anything u need
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June 2023 by Maria A
I actually love Firestone and have had great service here. They always give accurate estimates.To my surprise on the last visit my total price was $54 less than the estimate.Customer service is always great!!
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June 2023 by Joe Colombo
Went in with a flat tire. Purchased at firestone with road hazard was told to go to Walmart they can't get me in. Use to work at this location. No way was I ever allowed to turn down a flat repair. Will be calling corporate to get a refund on the tire since they can't service there own warranty garbage
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May 2023 by Hailey Lloyd
These people are so nice!! My boyfriend went to get his car fixed and while he was waiting for me to pick him up, he noticed a hurt kitten underneath a car. Three men came out to help us, and unfortunately I cannot remember their names, but they were so helpful in saving the baby. I was able to take it to an animal hospital and they contacted someone who works with rescues and they took the kitty. Thank you so much, guys!
