Kay Jewelers, a well-established jewelry store since 1916, has grown to over 1,100 locations across the country and is recognized as the #1 jewelry store in America. The store offers a wide selection of jewelry, including engagement rings, wedding bands, diamonds, gemstones, gold, contemporary metals, and watches. Customers consistently praise the friendly and helpful staff, highlighting their sincere service and willingness to assist both in-store and online. Many reviews mention staff members, especially Martha and Stephanie, for their professionalism, patience, and personalized attention. Customers appreciate the staff's ability to recommend jewelry that suits their style and budget, as well as their thorough care during cleaning, inspections, and resizing. The store's prices are considered fair, and the warranties are valued for providing peace of mind. Efficient communication about repairs and inspections, along with timely service, adds to the positive experience. Shoppers often feel welcomed and cared for, with some returning customers noting their long-term satisfaction. Overall, Kay Jewelers is seen as a trustworthy and friendly place to shop for jewelry, where customers can enjoy a pleasant shopping experience and leave with beautiful pieces and excellent service.
I always go the Kay Jewelers on North Leavitt Road in Lorain Ohio. Saturday was my birthday my daughter and I went there found a ring it was hilarious the staff was wonderful ( Gloria) we will go back!!!
August 2025
Stephanie and the staff are sincere and extremely helpful with making sure that I was satisfied with my purchases. I will be back because I Love their service!
July 2025
Than you to Kay Jewelers and Stephanie! The best customer service I have received in the store by far! She was helpful and took her time with to answer all my questions and addressed my concerns. Stephanie is top notch!!
