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January 2024 by K 2
When I need help, most of the time, I can't find it, and no one answers the call button. However, when I do find the help and nor feel like I put them out of their way, it's a relatively pleasant experience.
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January 2024 by Tamhra Beckett
They had what I needed.
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December 2023 by Mike Flachbart
what a difference between this store and the rocky river store, this one had intelligent, helpful associates. I'm still not a fan of no cashier's, only self service
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December 2023 by Bob Kurtz
Hailey I want to give a shout out to !!!,Thank you for all your help with my online orders you went above and beyond and called to let me know that my orders were in at the store now that's customer service ?
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October 2023 by Diana Reott
I LOVE going to home improvement stores, like Lowe's!! I always get great ideas for what I want to do to my home. If they paid their employees more, I'd probably try to get a job there because people are typically happy when I see them at Lowe's or another home improvement store. I haven't been to Menards yet either, but I heard they have a great selection too. I like to stay local to the city I live in though, but I wouldn't mind giving to browse and see what they have. The prices at Lowe's are pretty good too.
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October 2023 by Joshua Cebull
The Lorain/Amherst store is the best lowes I’ve been in to. Clean and well organized. Plus everybody knows blue is better than orange
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August 2023 by Todd Mihalek
Terrible experience nobody knew anything about what I was looking for ( Fabric for a yard swing that I bought there)and sent me all over the store to different departments that didn't have what I needed, didn't even want to try and see if replacement material could be ordered, they just didn't care, really poor customer service. They definitely need a manager.
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July 2023 by Emma Mathews
Love this location. Staff is knowledgeable. I started going to this location simply because I live so close. But now I go because of the friendliness of staff as well as convenience. Other locations seem hit or miss.
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July 2023 by Rick W
Great place for everything you need with a knowledgeable friendly and helpful staff.The store is always clean and the employees go above expectations for there customers.
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July 2023 by Tiffany
Primarily itemized the garden center. I was happy with the selection and prices. For late May, all of the plants being sold were healthy and a good size. Most prices were clearly marked, which makes shopping less stressful. My mom and I had two carts with our stuff mixed up, which was probably a bit confusing for the cashier. But she was very relaxed about it and rang us out quickly with no issues. I wish they had more lawn/garden decor available, it felt very sparse this year… but that’s likely more of a corporate supply issue than this specific store.
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July 2023 by Veronica Wyszynski
I have had the absolute worst experience with this Lowes on multiple occasions. Most recently I had a fence installed through Lowes. The fence is beautiful and it actually went up quicker than I anticipated. I was disappointed to see huge piles of dirt left near each post that was dug and gaps around the posts after the project was complete. There were leftover materials and I was told they would be picked up by Lowes and I would be refunded for any unused materials within 3 days or so. The materials were picked up on Monday May 8, 2023 (after calling multiple times to arrange pick up). Today is Thursday June 1, 2023 and I still have yet to receive a refund. Additionally, I discovered last week that there are two large piles of quickcrete that the installers had spilled. One pile is in the middle of my driveway and another at the bottom of a side entrance stair case. I contacted Lowes installation and they reached out to the install company. I was told on May 24th that someone would contact me within 2 business days to come out and clean up quickcrete and rake the dirt. I have yet to be contacted. When I reached out to the installers they shared that Lowes closed to request for approval and the installers are now in the process of creating another work order to get these issues resolved.This has been an absolute nightmare. The communication between the store and the customer, and the store and the installers is nonexistent. As I mentioned before, this is not the first issue I have had with this Lowes and because of this ongoing issue I will never shop here again. I will continue to wait for my material refund and for the installers to come address the dirt and concrete. Just not sure how long I will have to continue to wait.I would give zero stars if I could.
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July 2023 by Sheri Shank
I WILL NEVER SHOP LOWES AGAIN!!!We ordered 100 sheets of drywall and 13 buckets of drywall mud on June 14th scheduled for June 20th Delivery. They call yesterday and tell me that the driver called off and they couldn't find anyone else to bring it and reschedule for today June 21st driver calls when he is only 10 mins away, says he can not put the drywall in the garage with his machine only the driveway. I advised that's not what the lady told me yesterday said she was sending someone with him to help unload it and they know nothing about it. LOWES HIRE BETTER MANAGERS!!!Sincerely,Your old customer
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May 2023 by Jeffrey H.
Lowe's really is a joke. Even though it's closer to my house I go to home depot 9 out of 10 times. The last few times I stopped in there was literally no one on the floor to help. I tried pushing the "assistance needed" buttoned and I left after 15 minutes of no one showing up. I told the service desk on the way out they can cancel the help needed. Today 5/13 I stopped in to find a basic plumbing shut off valve. 1/2" compression ball valve. After looking around for 15 minutes I left for Home Depot. Leaving the store there was plenty of Lowe's people in vests BS's in groups at the cabinets and lawn & garden asile. If a person had a heart attack in the plumbing section they might find you at closing, might. Home Depot had exactly what's I needed, easy to find and people actually working in plumbing if needed. I picked some other supplies like 3/8" copper coil and compression fitting. Looked at pricing and Home Depot was less for in stock items. The Lorain Lowe's keeps getting worse. When you have a plumbing problem where you have to shut off your house main you don't have time to stand around or look for an employee.
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May 2023 by Paul Scaglione
Always my go-to for home maintenance/improvement needs. Also, as a veteran their discount program is easy to use (unlike the orange store) and staff are always thankful which is really a special touch for me as a vet and consumer.
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April 2023 by Mel Kuhn
I’ve been shopping at this store for a long time and it’s by far the best place to shop…I own my own electrical business and purchase a large part of my supplies from them and also do all my home repairs from this location…never have had any issues with returns or replacement