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November 2023 by Joseph Schwarz
Good work! A lot cheaper than most other places! Plus, they’ll continue to fix the little things for near nothing!Services: Auto exhaust system repair
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October 2023 by Sammy Al
I don’t trust this place they overcharge and the manager always ask me if i can pay cash
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September 2023 by ? ?.
I definitely do not recommend this store for the following reasons... first, I will say that Will the manager didn't scream at me like other reviews indicate. However, he assured me that ALL the work was completed to remove the lights on my dash. When they all came back on 4 days later I called the store and he said since I had already paid over $3,000 for the work then bring it back and they will make sure everything is taken care of. Approximately 3 weeks later when I had a day off I took the car back and they kept it for 6 hours. I was told all of the work have been completed but conveniently they state that now I need a converter which cost $1,000 which was never mentioned when they did a complete diagnostic on the car initially. The only thing I was offered from that point was a waiver which in the state of Ohio only requires $300 of work proven to get in order to put plates on your car for 1 year. I did not need to do the additional work because the initial invoice for $500 for the muffler work would have qualified me for the one year instead of me financing an additional $3,000. I was told reach out to the finance company and extend my limit for another $1,000. I said no. Four blocks from leaving the store all the lights came right back on. I tried calling and ask for the owner who I could not get in touch with and don't even know the name of. I then reached out to the finance company and indicated that the work that was paid for was officially not completed. I cannot get license plates on the vehicle nor can I legally sell it in my state because of the check engine light being on. Please do not take your vehicle to them. Everything is overpriced to entice you to sign up for the financing. The the agreement made with me that all work was completed was not honored! If that were the case all my dash lights would not have came back on after four blocks of leaving the store for the second time. And at no time did they say a converter was required in order to complete removing the lights until after the second visit. I want the owner not the manager to get in contact with me upon reading this review. Now I have to make payments for over $3,000 for something that never got done! And they told the finance company that the work did get completed well it wasn't completed properly or I would not be writing this review.
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September 2023 by Kendra Rae Never
On Friday evening my car broke down and I was on my way to tuffy in lorian. I had to have it towed there by AAA and for one this guy ran out yelling at the tow man when it wasn't needed to yell at him. He's just doingHis job. And then he was rude to me, it wouldn't of hurt him to be a littleMore considerate of the whole situation. I then come to find out it would cost 1,000 to fix the issue with my car once I called back with my answer he was really rude again. By far the worst experience I've ever been through in regards to a mechanic shop never again will i come to this tuffy location.
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July 2023 by William Vasuta
Great customer service, quick, reliable and precise. Would highly recommend their services!Service: Auto battery replacement
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May 2023 by Skycopter
Unprofessional,cant get the job done right,Period! Also during my visits there at tuffy,I've noticed the guy at the counter willie has an attitude,not good for business.They had just lost me as customer.
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April 2023 by Mark Davis Jr
They had car since Monday.. today is Saturday and they call me and said not going to fix it. Had towed to dealer.. Wouldn't recommend to anyone. Either lazy or don't have qualified staff...Will is rude and unprofessional..
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February 2023 by Alyssa Sparks
Asked to get a tire plugged was told its at least 35$ and id have to leave my car overnight. Asked to at least get aired to make it to the next tire place as were over an hour from our home and the man said no then came outside to continue having an attitude because he thinks the flat wasnt an actual flat. didnt ask about how many times we had to pullover to refill the air to even get there just said we dont need air that bad rolled his eyes and went inside.
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February 2023 by Cheyenne Baum
I've been having a lot of issues with my tires recently and had gone to several places just to get a tire on and it was insanely difficult, until I called the Tuffy in Lorain as a last hope and Will told me to come in and he would take a look. He was so calming and understanding and they took care of my tire the next day. Everyone was so nice, and they really came through for me. I'll for sure be coming back when I have any more issues. Thank you again, Will and the team! <3 You all have no idea how much your help means to me!Service: Tires
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February 2023 by Shi Xie
I've been having a lot of issues with my tires recently and had gone to several places just to get a tire on and it was insanely difficult, until I called the Tuffy in Lorain as a last hope and Will told me to come in and he would take a look. He was so calming and understanding and they took care of my tire the next day. Everyone was so nice, and they really came through for me. I'll for sure be coming back when I have any more issues. Thank you again, Will and the team! <3 You all have no idea how much your help means to me!Service: Tires
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January 2023 by Aric Alston
Stop in to purchase tires and was immediately meet with hostility. Individual at desk said,”don’t bother stepping in until you move your f’ing truck!! My immediate reaction was one of shock. Like really? I asked oh sorry not sure where to park as spaces were scares. Not to mention there is snow on the ground and snow banks from the lot being plowed. As we turned to leave he followed up with, “do you see any yellow marks on the ground? I politely responded with you can’t see anything there’s snow on the ground. He could have handled that 100% better and much more professionally. I got into my vehicle and drove off and based on that interaction will never ever use a Tuffy for anything!!! Lack of professionalism and over all threatening tone was not called for . Not the way to run any business! I will following up with upper management and let them know how there representatives handle customers…
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January 2023 by Erica Hughes
My husband took his truck here to get new tires put on. He recently had new tires put on at a different place that they said they were not going to be able to balance them because they were bad tires and I should return them. Tuffy's was able to properly balance the tires so I didn't have to return them. Fair pricing and even did an inspection. They told me what was wrong without feeling pressured to get it fixed. Seemed honest and friendly. Would recommend.Service: Tires
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January 2023 by Brian Wentzel
I've been taking my vehicles to the Lorain Tuffy for years, and they always have good service, quality work, and fair prices. This morning they patched up a tire and got me back on the road in a half hour. You guys are much appreciated!Service: Tires
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January 2023 by Ciara Wade
It’s always a great experience here… they’re always honest and so helpful and friendlyService: Oil change
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December 2022 by Charles Spicer
I went to tuffys to get a water pump installed they try to charge me $1100 just for a water pump installation.they was very unprofessional once I deny services the guy argue with me and try to talk me into paying $1100 for a water pump to get installed in my car which doesn’t make any sense.never go here.
