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August 2024 by Kyle Markus
Truck smelled like cigarettes. Nobody was ready to take me as a customer when I first got there. Nobody was ready to finalize my purchase as a customer when I dropped off the truck. I filled the truck with 2.1 gallons (have receipt) after traveling 25 miles (less than 12.5 mpg). Got charged an extra 3 gallons ($13.00) because the truck’s gas tank wasn’t back at the line it was at when I started my trip, but since nobody was there when I went to check out I couldn’t give them the receipt and they charged me the next day. The workers were friendly when they talked to me.
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June 2024 by Jeffery M
Manager location said he would check tires before I left when the dash was flashing that tire pressure was low. He said everything was fine it was just resetting. He did that twice and said everything would be just fine. Well, on the light was on the entire time and first I was supposed to have it back at 9:30 and I called him about 5 after 9:00 and told him I I'll be done in about 10 minutes I'm on my way and he said he'll be there until 10:00. I got there at 950 and the place was dark and shut down. I called and it went to voicemail and said the mailbox was full I tried again and again no answer. I also decided to take a look at what the onboard Dash would say about the tires and the left front tire was so low it didn't even register which I proceeded to take a picture of the other three tires were all in the normal range in the '80s per square inch. So that's two strikes against the guy. Actually make it three because the whole ordeal with me having to call you all and trying to get everything straightened out took me over an hour to get everything settled before I can get on my way home at around a little after 11:00. That's something I wanted to do after after moving especially since last week I just had surgery on my right wrist so I couldn't even use my right hand or arm to move which made it all that much more difficult and frustrating. This was an entirely lousy experience and I'm sure I'll use U-Haul again but I will never ever use this location nor will I ever patronage his store ever again. Time means money and he cost me time and money. Lousy lousy service
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June 2024 by Perry Henkes
This Location is a very sketchy place, when we checking out the man seemed to be always looking at the cameras to see who is coming in. They had a baseball bat hanging right behind the counter, the parking lot was very hard to move the equipment around everything was so tight. This place looks like a old Wendy's not really setup for this type of truck rental equipment. When we were hooking up the trailer I had my wife get back in the car ans lock the doors, there were people walking in and around the trucks staring at me as I was hooking up the trailer " not sure what they were doing" but they seemed to be very conformable doing it. I would not recommend having any woman go there by her self. There was not a dolly or blankets there, we had to go to another location about 5 miles up the road from there to pick them up. This was not the location we first picked to get the truck and trail, some how it got changed from Avon, Oh. to Lorain, Oh. about 30 mins different. Why even ask where we would like to pick-up the Truck and trailer at, if you going to tell us where to go get it the 3/4's of a day before we need it. kinda late for us to make any changes at the zero hour " not cool" This is not the first time this has happened, we rented a Truck from you all about 4 months ago and the same thing happened, but we went to another place 30 mins south of us. Sure am glad we can run around all over for you guys. Not very customer friendly, but having us by the short hair as we are moving and need to get loaded. There was no way to get another truck in time for the move...... Again Not Cool... this will make us think very hard in using U-Haul again.
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March 2024 by Richard Williams
Good friendly place to rent a vehicle
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February 2024 by Lolita Tajz
Always have a Truck Available for my needs! Friendly and great prices!
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December 2023 by Carrie “Care Bear” Johnson
They work wit u on everything
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November 2022 by J Bryan
Great friendly service.
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October 2021 by Daniel Ward
Simple and quick credit transaction to get hold of a trailer as well as plenty of convenience foods and drinks inside. Would definitely come here in a pinch if I needed another trailer
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June 2021 by Endria Barrett
They are very nice people
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June 2021 by Bronetta Beasley
Very professional and friendly. Helped with rental and answered all questions on how to use trailer.
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June 2021 by Luis Cruz
Good prices.
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May 2021 by Jason Campfield
Nice little store with great food!
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April 2021 by Sherie Plaza
The guy was friendly and helpful.
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March 2021 by Brett Baker
The ladies on the clock the day the Browns played the Chiefs were aweaome.
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November 2020 by Mark Sexton
Great place to go to for many things to eat,drink and smokes. And rent a U-Haul truck
