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December 2025 by Sandi Gartin
I have auto payment and every month I have to call to have my account paid and charged a late fee. Attempted to call to day none of the numbers are correct nor the email or the text options. Someone responded they changed owner ship and there was no forwarding information. Trying to reach this company is next to impossible.
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August 2025 by Maria Salcido
Customer service rep was very nice & informative! Quick set up & immediate access. Great location.
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April 2025 by Ray Ortiz
Everything worked out great with Valley storage use their website to rent the unit and was available in hours!
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December 2024 by Michelle Belcher
So far, very satisfied with where I'm keeping my belongings.
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July 2024 by Steve Dietrich
I recently rented a Storage Bay, Scheffield, Ohio they told me I had my first month free and three days later I got a bill for a month. Apparently your month starts on the first of the month so the first free month was only three days. Keep this in mind when renting from Them
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April 2024 by Gregory Morrissey
When my wife and I pulled up, there was a lock, a can koozie and a Valley Storage key ring waiting for us inside. Also, since I'll be moving to the area, I chose this storage business over another business because this location is women owned.
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January 2024 by Beth Mills
The storage place is secure, clean and non replaceable items in my unit I feel that they are secure. The customer service is excellent with returning phone calls and being accompany helpful. I have been there for almost 3 years. I downsized to a smaller unit after cleaning and giving items to my 2 adult children.
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December 2023 by Cori ramgren
Super clean and spacious unit, floor and walls were dry, and with a code… coming and going is easy!
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November 2023 by Linda Miller
Easy to rent online, and friendly,helpful people!!!
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November 2023 by Michael Falish
Staff was great and price are amazing
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October 2023 by Janet Pullen
Very satisfied except for the price increase.
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October 2023 by Lori Knapp
Everyone I spoke with was very helpful and pleasant. They were able to quickly accommodate me and help me when I couldn't get in the gate.
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May 2023 by cathy davis
Very accommodating
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April 2023 by Cliff
Management was very pleasant and helpful.
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April 2023 by Paige Hoagland
Great, easy move in same day as purchased!
