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October 2023 by Google user
I use Chase for my business debit and credit accounts and have been going through hoops to get a card that should be approved over night. I have to go to this location to verify my identity, but have had this account for 7 years...will have to set an appointment for something that literally should take one minute. I am moving my business account to another bank.
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September 2023 by Ronald Paumier
Don't deal with this bank the people are rude and willnt work with .I had inheritance check deposited into my account and they won't cash this bank really suck please don't deal with chase bank you will get screwed.
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May 2023 by Genell Allessandro
So me and my mother stopped in to open another account .We were greeted by the teller and they told us to have a seat the branch manager was across the street in the parking lot , we waited (since I am an existing chase customer ) and when the women came in we were asked to go sit in the office to disguise options but were rushed out of the office also told to go online bevais she new little info about certain accounts and what they had to offer ? KELLY had to go to a Party she was celebrating 35 yrs that the bank was opened had a bunch of liquor bottle on her office and was very very unprofessional we will not be back headed to Canton . First impression says a lot and I already have an account that was opened in Canton wish I would of went there first
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December 2022 by Rodney Brown
Good home bank. They always take care of whatever we need. Thank you.
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April 2022 by Collin Manzell
I have been using chase since I was 15 and had a job. I am now 22. Recently, I switched jobs that pay with paper checks. I deposit a half week worth check with no issues. The second check, however, has been held by chase for 10 full business days. I have no access to that check for another 3 or 4 days. The amount was taken from my employers bank account, but I have yet to see those funds. Then just yesterday I went to cash my third weeks check at chase, not deposit it. My account went -$6.33 because of a subscription, and there it stayed in the red because my funds were never added to my account. Thankfully they weren’t absolutely horrible people and didn’t charge me the $34 daily overdraft fee. Don’t bank with chase, I will be switching to one of their competitors very very soon.
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April 2022 by Heather Mcphail
Nice bank but they seriously need to hire more ppl. You wait a good amt of time in the drive thru. They really need two ppl working drive thru. I live in Louisville but wait until I have to go to Canton to go to the one on Cleveland Ave. They are so much faster.
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February 2021 by Torri F.
My daughter was recently in this branch to cash a check drawn on Chase Bank from me and I have to say that their customer service is horribly inept. They wanted two forms of I.D. Which she provided, an utterly ridiculous $8.00 fee for cashing it and then they kept her waiting telling her twice that they were "reviewing" the matter. What "matter"?? She was simply cashing a check, is that an anomaly these days? Is this branch so backwards that they've never done this before? It wasn't for an exorbitant amount of money, of which I'm sure they have on hand. I worked at a bank for many years and this is one of the stupidest ways to treat a customer and an account holder. I spoke with the manager there while my daughter was there and all I got was "Ma'am this and Ma'am that", no apology, no reason given, and also some drivel about the "these times"(?) and I have to understand. No I do not understand and don't appreciate being talked down to. There are banks on every corner, it's probably time to check out another competitor, most probably a credit union, I hear they are much more accommodating. Chase has had its share of black eyes lately and here's another one!
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December 2020 by Brandon Workman
Been waiting 3 weeks for my debit card, can't pay for anything right now.
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February 2019 by Mary Breton
Don't go here for any tech support for app they are lazy minded.
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October 2018 by Jim Roush
Only bank I know of that does anything for the veterans . I have been very pleased since becoming a member . I would recommend them to my fellow vets
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June 2018 by David Bell
They need to either retrain or hire better tellers. Consistently messing up on overnight deposits I put in there, always losing receipts they are asked to keep. They always use the excuse " it was a new person " . One of the tellers is very rude and does not belong in customer service. I used to love chase when I personally banked with them. Now using it for business purposes only they are terrible.
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October 2017 by Bonnie Hawkins
Very friendly and helpful.
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March 2017 by Ray Proffitt
Quick service
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January 2016 by Steven Woyen
Very rude tellers at Louisville, Ohio branch
