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August 2023 by Christy Brown
I called because I literally had looked 8 places, including two other Rite Aids, for a battery for my watch! They were out of them at all of those places. I called Rite Aid and Carol answered and was kind enough to not only go and check for me before I made the trip but she brought them up to the register to make my getting in and out even faster and more convenient! Thanks Carol for being focused on customer service and for making my (and my dead watch’s) day! Carol! Carol is what made the experience GREAT!
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July 2023 by sonya s
This is the absolute joke of a pharmacy.. my scripts are never all ready for pick up or they aren't correct. Avoid this place like the plague
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March 2023 by Allison Gentile
I went in 20 minutes before closing trying to find something that I needed help finding & nobody was willing to help. They only cared about closing the store & the registers. I ended up finding what I needed. Once I got to the register Linda was my cashier & she was not friendly at all you could tell she was annoyed I was one of those “late customers”. Just a poor experience. I work in retail & I would never treat a customer like this.
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March 2023 by Sara Meadows
The pharmacy is a little of a wait..medication are harder to get their seem to be alot of shortage on medication... The workers are nice and the store well cleaned.
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October 2022 by Brenda Klingaman
Had to wait almost an hour to get a flu shot that I had an appointment for. I was the only one there for a vaccine, now I know why. I will definitely go somewhere else next time.
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September 2022 by Brittany Moore
I've used this pharmacy for years , however the past few times I've called in a refill or asked if something was ready I have had very bad customer service.
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September 2022 by Ty Fly
Couldn't seem to trouble any of the workers to come out of that front office by the registers after a long double shift in which I just needed dog food and toilet paper after. Ended up leaving for lack of effort by employees. Maybe if someone said hello or mentioned that it would be a few moments but never did
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July 2022 by Tricia G.
I am continually impressed with this Rite Aid pharmacy! The manager, Jimmy G., is always helpful, knowledgeable, and kind. Even if he is not specially helping me, he will always give a kind wave of acknowledgment. This attitude extends to the other wonderful pharmacists and technicians. I have called with questions, or issues, and this team always answers with kindness and works hard to take care of me and my family. I am continually impressed with their dedication to take care of their patients and community! I am thankful for their dedication and care!!!
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July 2022 by Kristin Werstler
The one pharmacist who worked there was SO RUDE. Their drive-thru is not labeled clearly. It just says "lane one" and "lane two." Lane one was full, and if i got into lane one anyway, it would've created a traffic jam that prevented people from driving around the store. So, I drove up to lane two. The pharmacist said "are you here to drop off?" I said "I'm here to pick up for-" and she very curtly cut me off, and said "I can't just let you cut in line like that!" I was taken aback. I wasn't trying to cut, and i wouldve been more than happy to wait for her to finish serving other customers first. Again, I went to lane two because it was open and NOT MARKED as drop off only. I explained this, and the pharmacist just said "okay" and stopped serving customers all together. A second woman started helping people instead. I called the pharmacy after I left and asked if one lane was for drop off and the other for pick up. Turns out, lane one is pick up, lane two is drop off. Now, I have certainly picked up in lane two before, so this was news to me. Ultimately, what it boils down to is this: a pharmacist was very rude to a sick patient because the pharmacist expected the patient to just automatically know she can't use lane two, even though it isn't marked. That pharmacist made assumptions about me, and treated me poorly based on those incorrect assumptions. She needs to be retrained in some way.
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July 2022 by Marc Shefelton
They filled my prescription quick, and the service to pick up was speedy and caring.
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April 2022 by Bill Grischow
I’ll say this when I know at-least some others are thinking it… Service is usually average… My issue is the pharmacy employee “Brandon”, obviously a MAN dressed as a woman, I don’t see how RiteAid can think that giving someone so mentally unstable access to all our private health information is a good idea… Maybe a position that doesn’t involve so many peoples privacy is better suited; If you want to be like that fine, but don’t jam it in all our faces and expect us to accept this as normal and not mentally ill…
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April 2022 by Echo Hutton
Rite Aid corporate and the people who work in the pharmacy at this location should be absolutely ashamed of their customer service skills. If you don’t like your job, find a new one!! But DO NOT mistreat those who are coming to you for LIFE CHANGING MEDICINE!!!! How absolutely disgusting to LAUGH in the faces of those who keep you employed!!! This Rite Aid should absolutely rethink their staffing choices. Just awful.
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April 2022 by Melissa Brand
I changed pharmacies . Been filling my BP medicine there for a year now. And when I took my prescription the pharmacist said she couldn't read it and refused to fill it.refused to call my doctors office for Verification. I had one pill left. She was rude and unprofessional. Went to walmart never said a word to the pharmacist nor was asked what my prescription was for. Until said do you know what that says she said yes. Smh.
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February 2022 by Haley Garner
I always have a great experience at this pharmacy everyone is nice and greets you as you come in sure the drive thru may be slow but have patience everyone has certain meds that they need picked up thank you rite aid of Louisville for always making me feel good
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January 2022 by Barb Gordon
My go to pharmacy. They are so helpful to me and my family. They are over worked and understaffed so just be patient. I’m trying to practice Patience myself.