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September 2023 by Cody Fields
I went in so that I could update my beneficiary. I was in a hurry and taking off time from work to do so.... the person who was helping me took the time to talk with me about updating my income, using Chase to get future mortgage loans, new credit cards, the goal setting function on the app..... it was like one massive pitch that was time consuming. I wish it wasn't so sales focused, I felt as though my time was not respected
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August 2023 by Neil Deochand
Had quarters to deposit and they did not have sleeves and would not take them, which is frustrating. Their solution was for me to find another chase nearby (the one by Meijer which another poster mentioned they told her to do) instead of being helpful. Not a recommended chase location... Too small too inefficient.
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April 2023 by Jerry Rockets
John was awesome. Very friendly and helpful
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March 2022 by House Of cards
Long time Chase customer. Have never been treated so bad! Caleb who is in training definitely not Chase material. Will be closing all accounts.
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September 2019 by Alexa Johnson
This isn't an actual bank. Don't waste your time. You won't be able to withdraw your money. Go to the one near Meijer.
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September 2019 by Joe Zisler
Walked in to get checks printed. Stood there 5 mins until The manager finally got off the phone and then told me to wait. I was the only person in there. Waited 5 more minutes and walked out. Lazy people
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July 2019 by Tellina Addison
It would be nice when I look up a bank that is actually be a BANK.
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May 2019 by Cathy B.
My father was a customer of Chase Bank and used the Loveland, Ohio branch. He had an IRA with his six daughters as beneficiaries. My father passed away in April. My family has not been treated well during this time. On May 9th at 11:30, four of my sisters went to the Loveland branch to fill out the Distribution Forms. The bank has two private conferences rooms, a booth with a computer set up, and a coffee bar. This décor gives the illusion the bank welcomes customers to relax while doing business. My sisters picked up the forms and were about to sit down when a bank employee, Stacie, told them that they could take the forms with them. My sisters said they wanted to fill them out together at the bank. Stacie said it would take awhile to fill out and they could take them. My sisters said they had coffee and were fine sitting at the table. Stacie said that the bank didn't like people talking about financial information in the lobby due to HIPAA laws. Yes, a bank employee cannot speak of my financial information in the lobby, but I can. Even though my sisters felt extremely awkward and unwelcome, they sat together and filled out the Distribution Forms for our recently deceased father's IRA. Stacie made a painful situation uncomfortable and embarrassing. On May 9th at 4:00, I went to the Chase Bank Loveland branch to fill out my Distribution Form. An older teller gave me the folder and told me that I could take it with me. I explained that I live 30 minutes away and did not want to return home only to come right back. She said that Stacie was balancing the volt and it could take her 20 or 25 minutes. I said that was okay because it still saved me an additional trip. The teller spoke to Stacie in the volt. She returned to say that Stacie told her it took my sisters an hour or maybe an hour and a half to fill out the papers and I might want to take them home. I told her no thank you and sat down. I looked at my phone to see how long it would take to fill out the papers. It took 4 minutes. By this time, Stacie came out of the volt to tell me how much easier it would be if I went home. I informed her that I was finished. She was surprised and reluctantly signed my form. On May 10th, my sister in Michigan went to her Chase branch and filled out her Distribution Form. No one told her to leave to fill out the papers. She was told the original form would be sent in the Chase Bank Pony and be at the Loveland branch right away. On May 30th I called Stacie to check on the status of my dad's IRA distribution. She gave me the number to the Retirement Service Department. I spoke to an employee, Mari, who said that she had no record of receiving the Distribution Forms. She told me to call Stacie to ask when she sent them and have Stacie call her. I did Mari's job for her and called Stacie. Stacie could not tell me when she sent the forms because she had put the file away and apparently could not walk to the file cabinet. She told me that she would call Mari and call me back. I waited an hour and decided to call Stacie. Stacie answered the phone and with irritation in her voice said, "I'm in the middle of trying to fix the situation. We faxed the forms on May 15th. Our fax said that it went through but for some reason the other department didn't get it. We did everything right on our end. I'm sending the original paperwork by UPS and they will have it by 10:30 tomorrow morning." I asked, "why did the forms get sent on the 15th when we signed them on the 9th?" She said that she was waiting on the original form from Michigan. I reminded her that the form was signed on the 10th and send through the bank's pony. How long does the pony take? She repeated that she sent it as soon as she got the paperwork. She did everything right on her end. She didn't know why the other department didn't get it. She was going to send it UPS and they would have it at 10:30 tomorrow. I asked if the pa
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March 2019 by Wijarecingaming
Change it back to the way it was. When we could walk in and ACTUALLY GET OUR MONEY. Now we have to wait An extra day for it to be added into my account so I can pay my bills. No point in having bank tellers if you arent much of a bank and just a walk in atm
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September 2018 by Katie Hutchinson
This location is by far the best location I've been to. Jake, the branch manager, is very personable and easy to work with. He helped me and my fiance open up some additional accounts to help us manage our finances better. He also remembered things from our previous visit. We will definitely continue doing business with chase and this location especially.
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September 2018 by Emily B.
Chase is a very large banking institution with locations across the country. It might not be the first to come to mind if you're looking for that neighborhood banking experience; the one where you're on a first name basis with the staff & they do the little extras to help you with your banking. After a lot of problems with debit card issues (apps not working, passwords constantly having to be reset, etc...) with our previous bank, we have been extremely happy with our local Chase branch. Everyone is always friendly and helpful & the online banking & debit card system works perfectly for us with no glitches. Thanks Chase Bank Loveland!
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July 2018 by Tammy Oser
The people that work there are GREAT!!!
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September 2017 by Joshua Rubin
Staff is friendly and the location is well kept. The bonus behind this location is that they still have safety deposit boxes here. Lots of locations have ditched the safety deposit box. The parking is very easy here and there is plenty of staff to handle any crowd. The drive up atm is another bonus for this location. If you need to get questions answered about loans mortgages or anything financial they are happy to help you out.
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July 2016 by Kevin Lay
Employees are great just need to operate normal hours. I hate looking the hours up seeing their open then driving there to find out the doors are locked and everyone is gone? Not cool.