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September 2023 by Jan Helton
Bought a used car from them. Very professional and responsive to our needs. Didn't try to pressure or oversell us and gave us a very good deal. Would highly recommend.
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April 2023 by Valerie Strozier
My daughter purchased a car from this place going on 2 months ago. Her temporary tag has expired and she still DOES NOT have the paperwork she needs to register her vehicle and get her tags so she can drive the car. It has been parked in my driveway for a week now and she has had to borrow a car in order to go to work. We have been told on 2 occasions that they overnighted a new temporary tag until they can get her the paperwork and neither time did it get here. I was told Friday when I called to speak to the manager that he was on another line and would return my call. He DID NOT return my call. Nothing but lies! They did however send my daughter a text with a note saying to break the law and go ahead and drive the vehicle and they would pay the ticket!! The most unprofessional group of people we have ever worked with. Unless you want to be making a car payment on a car you can not drive DO NOT BUY a car here!!! Also, like one of the other reviews said, after the purchase is final they tell you that you only get one key and if you want a second you must buy it yourself!
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April 2023 by Mike Ernst
I purchase a vehicle from this location a few weeks ago, and we did have a few hiccups along the way. But the way the staff handled everything was the most professional experience in a car dealership in a very long time. They resolved all my issues, and I never had to make a call to them. They always called reached out to me Dess, my sales rep I would recommend to anyone looking for a vehicle. She was a pleasure to work with.
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April 2023 by Darren Mathis
We have an amazing environment here at Hertz Car Sales Cincinnati and we encourage everyone to stop in and see for your self! I won’t hurt come see the team at HERTZ!
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March 2023 by Jenean Collins
BEST CAR BUYING EXPERIENCE EVER!!! No pressure (they don’t work on commission), large selection, fair prices, and a friendly knowledgeable staff!! I can not say enough about Darren the manager there, he has always gone above and beyond to help facilitate my smooth buying process. I bought a 2020 Nissan Rogue Sport in November 2022. My father and mother where both in the hospital and I needed a new dependable car and fast! Mike and Darren took care of everything, and I had my car in my possession in less then a few days. No pressure to add on this or that I didn’t need for hours and hours. I stoped in the other day and Darren remembered me and asked about my mother and father etc. so refreshing to have a human connection in this busy crazy world. Especially since I absolutely cringe at the thought of going to a dealership with vultures that come at you. Not at Hertz Car Sales Loveland, Everyone I interacted with there was so kind and helpful!! If you want to purchase a new vehicle stress free I highly recommend stopping in to see for yourself! Best Wishes!!
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February 2023 by P J
Nobody has returned my emails about a vehicle I'm trying to purchase. No pictures of the vehicle online. I'll take my $15,000 cash somewhere esle Hertz/Jake. Don't bother responding.Update: I made this review and minutes later I get phone calls and emails. It’s too late I’m no longer interested. This process is too much already, I got to make a review to get a response. I’ll stick to just getting rental cars from this company.
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January 2023 by Michele Deremo
The tea at this location are so incredibly friendly and helpful. They made sure I could get a car I loved within my budget. They followed up to be sure I loved my car and everything was working exceptionally! Thanks to Jake, Darren and whole team!
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October 2020 by Tiarah Chapple
Allen and Phil were AMAZING! I really had lost hope for a second but I’m really glad that they were able to work something out for me! I’m forever grateful ???
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October 2020 by Perfect Perspectives
Saw a car on-line that I liked. Read some of the bad reviews and got concerned so called before visiting. Salesman said car I wanted hadn't arrived yet (very strange) but took my info and said he would call when it arrived. A day later got notice that the cars price had been reduced (great). Next day got notice that car was no longer available. Called salesmen and he said it had been sold to a dealership. Buyer beware. They are obviously playing bait and switch here and should be avoided.
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October 2020 by Tony Dressman
I bought my last two cars from them and their service is second to none. They go above and beyond to help you find what you need and in a relaxed manner.
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August 2020 by Peggy Parker
Good points: Price was good. Buying was easy. Salesperson and finance person were extremely nice and helpful. Bad points: over $230 to get a second key and no explalnation as to why, liftgate hatch mechanism broke on first day of ownership. Nissan dealership did take care of under warranty though.
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August 2020 by Jessica Kelly
Our car was totaled and we had to get a car in a flash. I filled out the out the information on Hertz.com and Kevin Eckert contacted me. He was nothing short of a hardworking, amazing sales rep. He ran around the lot looking for the best car for us, ran accident reports, double checked for discrepancies and even drove to Enterprise to pick us up after we had to drop off our rental. He stayed past his shift as long as he could and and had the BEST attitude i have ever seen in a car salesman.
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July 2020 by Brad Fortuna
Tried to buy a car today. Definitely not easy when you have a trade in. I am not sure why Hertz Gold Loyalty Rewards discounts show up on their website if they do not want to honor them. I am also not sure why they have a trade in value tool on their website when they offer no where close to that number in store. The below is a text I received from one of their salesmen. Check yes or no! Very professional!"I talked to my boss, he got free'd up and I told him about your trade and he committed at $2,500. See you at 3:30? Y or N"
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July 2020 by Doug Jenkins
No pressure sale. I had plenty of time to test drive cars over a few days. They gave me time to have the car checked by my mechanic. I knew the price was great but I was cautious. My mechanic told me he used to advise against buying rentals but not anymore. The car he said was a great deal.
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July 2020 by Dean Campbell
Now know why they ate bankrupt ... absolutely no customer focus. Even though "no haggle" fixed pricing, no prices posted, salesman had trouble looking up prices or features and highs lost incomplete for inventory. All cars locked, had to wait in sweltering heat while salesman went back to retrieve keys one after the other. Most had a list with mileage and mpg in side window, but difficult to impossible to read thru tinted glass. Prices seem attractive, though inconsistent. Horrible situation, gave up without buying.
