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October 2023 by Joe Sams
1st off they was downplaying the Honest-1 auto care in fairfax because I asked them if they were the same owner. They said no. And then downplayed Fairfax then hyped themselfs up. So I was going to give them a shot my appointment was at 11am to 12pm so I went to Wendy's to eat and upon return at 11:58 they have not started on my oil change. When I asked them whats the problem they just forgot to pull truck in. As I said I needed to get back to work they said I did not know we was on a time frame. I replied they way I made the appointment from 11 to 12. Just not the car shop I want to use. I'm going to Fairfax Honest-1 Auto care . This guy is taken care of me.
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October 2023 by Terry Cole
Been taking my cars to them for 8 years. Always happy with the service, pricing, and friendly folks here :)
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October 2023 by Gina Markovics
I will never bring my car anywhere else. My first time here, but my family has been coming for years. They are friendly, fast, fair in price, and truly live up to the name “honest”. We left our wallet on the counter, and Nate called us to let us know they would hold on to it til we could grab it. If you need work on your car come here. You won’t regret it.Services: Tire rotations
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August 2023 by Zachary Leininger
Brought my car in to get brake pads/rotors checked as I was hearing issues. They did a thorough check and laid out exactly what issues I was having. The also listed off other items that would require my attention, and even ordering them by priority. I didn't feel jacked around, in fact quite the opposite. The gentleman, Luke, that I spoke with on the phone several times (probably 8 occasions in a matter of 2 days) was very friendly and genuine. Customer for life!
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August 2023 by Snake Plisskens
Clearly explained what was wrong with my car, got the work done quickly, and for a fair price. Most importantly, I didn't feel like I was getting screwed over. I am definitely using them from now on.
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July 2023 by Brandon Brinkman
Great place they checked our car when I light came on. They are a very happy and super friendly staff. They won't pressure you into anything just give you options
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July 2023 by Tyler S. (Rex)
Got my spark plugs done here and everything was done in a timely manner. Will return here again!
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July 2023 by Julia Chrusniak
My son had taken his car to Honest-1 Auto Care and was very happy with his experience. When it was going to take over a month to get into the Kia dealership I decided to give them a try myself. They got me in right away, service was quick and done right and price was very reasonable- I did use one of their coupons. Huge plus is how friendly everyone was. It's so rare these days to receive such friendly service. I will definitely be back.
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June 2023 by Lindsey S
Their name is not just a marketing ploy. We were on a trip and our Honda Odyssey began to have a shake when accelerating. We called right at 7am when they opened and kammie said to come right over and they would try to work us in right away. By 8 am they had the problem diagnosed and the moment I agreed to the service they had the parts in the way. The van was on the lift by 9:20 am. The waiting room was super comfortable with free cold beverages and a super clean bathroom. They even had a box of tissues in the waiting room. They gave me back the cost of the inspection since I used their service and they had me back on the road by 11am.
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April 2023 by celine johnson
Brought car in for engine light. Cost 550.00 for spark plugs. Light came on again they said they switch around something…. Light came on again. Problem not resolved.Gave me estimate for brakes and 1 caliper for 1600.00 . Took car to another mechanic. Price for same service 550.00. The second mechanic made me aware that honest had left the cover off of the engine. Had to go back to the shop to retrieve the cover.They were nice but I lost faith and trust in there ability to do work correctly and do it at a fair price. TOO EXPENSIVE!Services: Engine repair
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April 2023 by M.E. Amend
Have never had nothing but exceptional service for many years! Not to mention just really, really nice people making taking your car in for an oil change or major repair easy, with your best interest in mind!! No place better!!!
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March 2023 by Kenzi Lucas
This place is a blessing! Customer service is amazing! They were extremely understanding of a limited budget and didn't try to get me to pay for any services that weren't "urgent". They took the time to thoroughly explain what is going on with my vehicle and helped lay out a plan to address one issue at a time, as I can afford it. This was the least stressed out that I have ever felt about car trouble. As if that wasn't already enough to win me over as a customer, they have a free shuttle service and took me to work after I dropped my car off. ??
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March 2023 by kenzi hollingsworth
This place is a blessing! Customer service is amazing! They were extremely understanding of a limited budget and didn't try to get me to pay for any services that weren't "urgent". They took the time to thoroughly explain what is going on with my vehicle and helped lay out a plan to address one issue at a time, as I can afford it. This was the least stressed out that I have ever felt about car trouble. As if that wasn't already enough to win me over as a customer, they have a free shuttle service and took me to work after I dropped my car off. ??
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March 2023 by Patrick K.
I think they are more often than not fair on their prices. Obviously they are way out of touch on some things..... for example They told me it would cost 400 bucks to replace my car battery and like 800 bucks for 4 55,000 mile tires lol. Needless to say i had this work down for much much much cheaper a few miles up the street. They told me it would be 970 for an oil pan replacement. Needless to say right up the road, the same job is 565. So be careful. But they do good work. Staff seems very friendly Clean environment free refreshments
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March 2023 by Brandon P.
been here multiple times for oil changes etc, thats about the only thing I'd come here for had a issue with my car to where it would basically go into "limp mode". after talking with them they seemed certain it was from a vacuum leak that kept coming up on the scanner, that was a 900$ fix somehow even tho they only replaced one vacuum line and the vacuum pump rubber grommets, then after picking the car up and driving away the same issue popped up? after turning around and taking it back they tried to charge me another 900$ saying my exhaust was the issue. They didn't even drive my car to test drive after putting the new part in and said I was good to go, after weeks of no car and searching google for 30 minutes I found others saying It was the throttle body, 65$ and 2 hours later my car has been running fine no issues. still has the exhaust leak tooTo sum it up they took my money didn't fix the issue then tried to charge me more to not fix the issue. terrible place to take your cars if it's not a oil change or simple tire replacement mechanics only use the scanners and don't have basic knowledge of cars I guess.
