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November 2023 by Leif Fairfield
I took my car in last minute for a non starting engine. They confirmed I needed a new starter. Speedy service and clear communication. Very good customer service. A little pricier than expected. They didn’t give an estimate beforehand, and gently offered to upsell me on service that was going to be needed in the future. Overall good job.
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June 2023 by Chris Ann
These guys are Great! Having moved from NW Ohio two years ago and leaving my long-time trusted mechanic behind, I was in desperate need of a new mechanic for my 2008 Nissan. They tuned it up, replaced a few parts, and advised me on what I might need in the future. All was done at reasonable prices, no pressure and with an eye to economy. So glad I found them.
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March 2023 by Sean Kennedy
Absolutely incredible experience with Ed and Jim! 10/10 service and cannot recommend them enough.I was looking to have a 7 pin connector and brake controller installed on my 2023 Toyota. The issue with it being a new car is that there is no "standard" connector kit (currently) for the car make, and finding an auto shop to install was difficult as well. I called around to dedicated RV repair shops and they quoted me outrageous prices that did not even include parts. Started looking for local auto shops and gave Ken Marcotte's a call. Jim picked up and we discussed the possibility of the install, which he assured me the team could handle. They had installed a trailer hitch already and I was very happy with the quick turn around, and even happier to hear they have personnel who specialize in RV/trailer related items.Brought the car in for them to look at the electrical and met Ed. After the inspection Ed gave me an honest assessment of what they could do and potential issues the new wiring could cause (no performance issues, just potential warning signs that could come on). After answering every single question I had we decided to go for it. Put a deposit down and Ed and the team custom ordered the parts. Once they were in we dropped the car off, with an expected turn around time of 1-2 days. Overall it took a total of 4, BUT, Ed gave me daily updates on what they were working on. He walked me through every change they made and was incredibly knowledgeable and up front about what they were doing. The additional time was due to them trouble shooting electrical issues and custom wiring everything so the car worked PERFECTLY.The end result was a custom wired 7 pin connector that is perfectly set up in the car with no issues whatsoever. Ed went above and beyond, adding additional wiring so that everything flowed correctly, a few custom welds for an exceptionally clean look and some additional heat shielding for any exposed wiring.I really can't recommend them enough. Honest, upfront pricing, exceptional customer service and a resolve to go above and beyond to meet customer needs are all found here. 10/10 on all fronts!Service: Electrical
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March 2023 by Byron Mays
One of the few honest, straight shooting auto repair facilities left in the area. Highly recommend for all of your vehicle service needs. These guys are top notch!
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March 2023 by Liz Heffner
Very friendly. I had a problem with my car door it would not shut one of the gentlemen temporarily fixed it until I had enough money to go to my usual mechanic. Thank you for fixing it as I did not want to leave it open all weekend
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December 2022 by 419bilt TJ
We were 350 miles from home and had a wheel bearing failure. It happened at 9:30 on Friday night. Had it towed to Ken's and called at 8am on Saturday. By the time I called Jim had already scanned my Vin and had a service quote. I lucked out and his front end tech was scheduled to work. By 11:30 am my truck was done and ready for pickup. Couldn't recommend them more for getting us out of a bind and able to make it back home Sunday morning. Thanks for all your hard work. We greatly appreciate you and your staffService: General repairs & maintenance
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June 2022 by Bruce Montgomery
I drove by the building and the sign said they work on foreign cars. I decided to give them a call to get an estimate for a new radiator and hoses for my Mercedes. The representative acted like he did not want to talk to me and said we do not specialize in foreign cars I can't help you! I thought that was rather callous way to respond and a lazy person's way out of looking up an estimate.
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May 2022 by Steve Riehle
Can in this morning with a nail in my tire and an appointment to get to. They took care of me right away and got me back on the road. Great customer service.Service: Tires
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April 2022 by Rob Cornish
I've been taking my cars to Marcotte's for twenty years now.They have always done right by me. Good service and they stand by their work.
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April 2022 by Montana Tye
Great shop. Fair prices and honest work. Would definitely recommend.Service: General repairs & maintenance
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March 2022 by nancy “Nana” trujillo
The charged me for a front end alignment but never did it my tires are so out of alignment it's terrible I'm reporting them to the bbb I'm not recommending them no no more
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July 2021 by cornish robert
I have been using Ken's for 20 years now.Always good, honest and reliable. I highly recommend them.
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March 2021 by Michael Castellon
They are awesome Those guys know what they're doing and know what they're talking about
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February 2021 by So Oc
Super pleased with these folks. Always helpful. Very knowledgeable. Honest. And great pricing. My folks have been using them for years. They recommended that I try them. So glad I did. We're very fortunate to have them.
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January 2021 by Bryan Wilson
The guys took great care of me when I got a flat right across the road from their shop. Went out of their way to help me so I was not stranded away from home without ripping me off. If they treated me this way then I can’t imagine how well they treat their regular customers. Highly recommend them