-
November 2023 by Thom O'Neal
Went there today…??♂️ and let me start by saying the only reason I give them a 3 star is because they had chamois cream. I asked the cashier about the detour and he acted like I insulted him, I earlier asked the mechanic about their bibs as mine are riding up something terrible band he pretty much said they were garbage. So why don’t they carry some decent ones? Would probably never go back as there are much better shops in the area.
-
November 2023 by Thomas ONeal
Went in with my father who is riding the otet. I won't spend another dime at this store and would advise others to shop elsewhere. Staff was absolutely rude. Asked one guy about some gear and he acted like we were even talking to him, and to be honest I don't think he had a clue what he was talking about. Asked another guy about the detour on the trail and he acted like it was the most inconvenient conversation he's ever had.
-
November 2023 by Lisa Stewart
Ordered a bike online and had it sent to them to assemble at no charge. Very helpful, lots of great accessories.
-
September 2023 by Aislinn Q.
Great bike shop, especially if you need repairs or supplies when riding the OTET bike trail in Loveland, OH. Jay and Don (manager) were really gracious and helped us out of a jam when one of us got injured, and we needed to leave our bikes there in order to get to an ER. Make sure to check them out when you're in Loveland!!
-
September 2023 by Heather V.
We've been to the store a handful of times and the owner or manager, not sure which, is continually rude and condescending .... Other Montgomery Cyclerys around the area are lovely to work with- not this guy. Will never give business to him again.
-
August 2023 by Fruit L.
In 2022 I bought a bike from them and its brand is Giant. In 2023 I brought the bike in for repairs because I needed a part of the seat mount replaced. They were unable to replace the part themselves. How can a bike shop sell bikes they're unable to fix? That's a load of crap. I cannot recommend this place no matter the circumstance. If you're forced to do your business here then I suggest not purchasing a bike that is the Giant brand.
-
August 2023 by Marti Cook
Husband and I stopped in and ended up buying ourselves bikes! We’ve been wanting new bikes for a while and Matt helped us pick the style that fit our goals. He went above and beyond to help us understand things that we may not have much experience in. Would definitely recomendar this bike shop! Thanks Matt!
-
August 2023 by Robert Free
Ordered a bike that was shipped to this store and they assembled. Received a call from the store the bike was assembled and ready for pick up. I showed up and the wheeled the bike out to me and handed me a receipt. No offer to help adjust the bike to my body size, no discussion around maintenance, no assistance connecting phone to bike. Just handed me the receipt and walked away. Seemed bothered that I was even there. Extremely rude and the absolutely the worse customer service I have ever exerienced. Wife bought the same bike a week ago at Bikesource in Columbus and they were the exact opposite, excellent service. I wont be recommending anyone to MC Loveland shop ever.
-
June 2023 by Ralph Price
Riding the OTET last week. I had a rattle in the back end when pedaling and asked them to check it out. They refused to even look at it because they didn't sell that brand. Will never be back to that shop.
-
May 2023 by Rocco Roy
GO TO ANOTHER MONTGOMERY CYCLING BUT NOT THIS ONE!! Manager is extremely rude. I called ahead asked if they had my exact tire, JAY SAID THEY DID. Told them I would be right there to get it. Showed up, asked for my 700c/37 and they gave me two tires which seemed entirely too small. I asked if it was the correct tires to make sure they didn’t mistakenly give me the wrong ones they said they were correct. I go home, try putting in those tires on which was PHYSICALLY IMPOSSIBLE. Then I return to the store, tell them that the tires aren’t the right size and staff was giggling laughing at me because they were “so sure” the tires were correct, I EVEN BROUGHT IN MY OLD TIRE AND RIM. They examined it and told me that they 100% gave me the right tire…. So I went back home and had all my bike buddies come over to try and put the tire on.. nobody could. Returned to the store for the 3RD TIME.. I told them I would pay for them to put the tires on… they charged me $35 and I sat and watched as this associate tried putting it on…. which she couldn’t… so she quietly asks her manager ( who was being extremely rude) and says “are you sure these are the correct tires” and he laughs and tries to put it on himself… which he couldn’t… he looks at me and says “ohh the tires are right next to each other. Must have grabbed the wrong one”Sorry for the long message but this place wasted 4 hours of my time when it should’ve taken 10 minutes. & The mid age manager, I think Jay, is the absolute worst.
-
April 2023 by Barker Bike Pirate
I am on the last month of living on the road for the winter on my bike. I had a minor issue with my back brake coming through on the Ohio to Erie trail. The guys not only didn't charge me for the quick fix but took the time to give me good cycling directions for a motel. It was cold today and I just wanted four walls and some heat. They even printed out a map for me and helped me understand the detour and closure coming up as I head north. Just a great bunch of fellows there!
-
January 2023 by Daniel Kaplan
Walked in hoping to pick someone’s brain about how to fix a road bike shifter that’s no longer in production and difficult to find in good condition online. Matt spent 30 minutes chatting with me, understood the issues that shifter has and said in all likelihood I simply needed to replace the shift cable that he suspected had become frayed inside the shifter. Gave me a cable for free, showed me how to replace it, and also happened to have the exact shifter I needed in fantastic condition should mine need to be replaced. Turns out he was exactly right and ended up saving me $200+. Matt was incredibly generous with his time and knowledge.
-
December 2022 by Journey Reed
I stopped in here last month to see if they could help me with raising the seat on my bike. Jay was so quick to help and also filled my tires with air to make sure my ride went well! So thankful for his kindness and attentive service!
-
October 2022 by Leland A.
Absolutely terrible customer service and the men that work there are extremely rude. Go anywhere else other than this location because they are not helpful and are almost put out that you are in the store and they have to help you. No greeting or asking questions. We were going to buy something but left because of how awful our experience was when we were there.
-
August 2022 by Dennis King
Loveland Store of Montgomery Cyclery is amazing. Today 5:00 Saturday I went in to have hand grips installed. The person that answered the phone was great and said they could do it if I brought it in. They use am air compressor and made short work of it! They are always friendly and helpful! The Tech knew what he was doing and the person answering the phone was cheerful and friendly. So was the Tech. You don't see that much anymore. I will be back in a few months to buy a new bike. To celebrate losing a lot of weight. Thanks so much! Every time I go there they are always friendly knowledgeable and ready to help. 5 Stars for Loveland Montgomery Cyclery.Dennis King
