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February 2024 by Angela Alexander
Very unfair business practices. Hard to believe they are still in business with so many complaints. My specific issues is my car insurance.
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January 2023 by Jeannette Reed
I have been waiting to hear back from a travel agent concerning a trip to Portugal since December 21stI have emailed, left voice mail message and contacted the office manager concerning the poor customer service I was getting. But ,as of today January 19th I still have not received a response from the agent or her manager. This type of communication is very disappointing and shocking. Now I have to start all over ?
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February 2022 by Cris H
Roadside Service ComplaintI am appalled at the ridiculous wait time between my initial call and receiving roadside assistance. My initial call was around 3:15 PM on January 13, 2022, stating that my car battery was dead. I expected the arrival of assistance within thirty minutes. Instead, I made numerous calls, in 30 minutes increments, requesting assistance from 3:15 PM to approximately 6:00 PM. I explained on my second call that I needed to deliver my vehicle to the auto shop before 5 PM for a diagnostic and possible battery replacement. The representative stated that she would escalate my call.Each customer service representative I spoke with either didn't know I placed a service request or gave me a different approximate arrival time. For example, one customer service representative started to send help to a California address, which I hadn't lived at for years.I felt like a beggar waiting to receive charity.Finally, at approximately 6:40 PM, help arrived. The un-masked service technician that arrived about 6:40 PM stated that he had just gotten the dispatch message for my location. ???As a loyal member of the Automobile Association of America for 53 years, I am very displeased and angry with AAA. Over my 53 years, I have rarely called for assistance. On the few occasions that I did call for roadside assistance, the response was within 20 minutes. However, if this is the level that AAA has declined to, I'm seriously considering not renewing my membership.
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February 2022 by Susan Crismor (genxnanarchy)
Called for a tow for my car. They were pretty expedient in getting to me. Customer service and the mechanic were very nice and helpful.
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December 2021 by Mary Lou
Staff very helpful. John did great job answering questions and taking care of new membership.
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November 2021 by Pamela Mcpherson
It wasn't good, when I called (2x) to complain about a battery I previously purchased that stopped working I was on hold sooooo long 17mins I had to hang up. The call never went through...bad service. I'll try again this week..God willing. oh it also takes awhile for roadside service to come. That's why I cancelled my membership. All I want is a refund for the battery that I bought.
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October 2021 by Rickeya Williams
Great service fast pace
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September 2021 by Wendi Moore
AAA noteworthy experience the holiday weekend in July. I called AAA and the company they called never called or showed up to give me a battery jump. I was 3 hours getting to work. I called a outside company to assist me with the battery jump. When I got AAA on the next occasion the guy told me the battery sold by a company serving AAA was no good. I want my my money back for the battery. When I was late for 3 hours I got changed at my job. I left a message for someone in charge to contact me, oh well they didn't respond
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July 2021 by Leary Amos
Love that place for vacations prep
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July 2021 by Lawrence Brown
Antonina was very pleasant and helpful
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July 2021 by Michael Zaslov
We went to get information about Marietta Ohio and Hershey PA. Then Niagara Falls NY. Very helpful gave everything we needed. Great Experience
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June 2021 by Kimberly King
Great place if you want to book a trip, buy car insurance or you need AAA in case you car break down. They have luggage and everything you need for a great getaway.
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June 2021 by Stanford Garrett
Good customer service
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May 2021 by Laura Feher
Professional; courteous staff sent a tow truck out within 10 min of my request
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May 2021 by Lenora Brown
Teresa gave me insight and valuable information for my upcoming trip. A pleasure to work with the staff here.
