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April 2024 by Barry Sweeney Jrn a lot.
Food was excellent waiter was professional. Drinks were really good.
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April 2024 by Vicki Elliott
2pm, not busy. 3 of us for lunch. Waited 30 minutes. No server came to the table. Went to the hostess stand, told her no one has come by. She went and said something to a waitress who rolled her eyes and still did not come to the table. We got up and left. The hostess apologized on our way out. Beachwood is going down the toilet. Very sad.
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April 2024 by sharon williams
This is a nice casual dining spot to socialize with your friends especially during lunch time usually the food is okay I've been other times when it wasn't up to my standards but overall I still like this place but what I didn't like is when we sat down the table was kind of wet and sticky like they wiped it with a soiled cloth that wasn't clean and instead of them putting the silverware on a napkin they laid it down on the wet table maybe they was in a hurry trying to set the table I don't know but that was not good at all I ordered the herb crusted salmon and that was pretty good they gave me a large portion for a lunch usually when I go I order a cheesecake but the last time I ordered the raspberry cheesecake something about it did not taste fresh and the crust was very mushy I think they need to be more consistent with their food sometimes it's good and sometimes it's disappointing This time when I came back, the food quality was a lot better even though they're still putting the silhouette on the table. Without a napkin, which is very unsanitary. The weight was so long and it was so crowded. An the air when they finally called that name. There was not a serve it there to greet us, so we did not know what to do. We had to stand around for a while. The prices seem to be a little higher than what it was before. I don't know if it was because of the holiday or we went during lunch time but it was totally overcrowded. And it took them a long time to bring our food at least 45 minutes, so if you want to wait a long time for your food this is the place for youKid-friendliness: Even though there were some children there I don't think this is the atmosphere for children because they spent most of time crying like they didn't enjoy themselves So it's not that kid friendly because of how crowded it was.And the long wait.
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April 2024 by Melissa Whiddon
My family experience was not great but ok. The music was loud so people could not hear each other without speaking loudly. The server asked our order on three different occasions but then came another server for shift change and we had to order again for the fourth time. By then my husband left the restaurant to collect himself. We finally got our order and everything was decent except for the Crusted Herb Salmon entree was very bland and not appetizing. Would I go back? No... at least not by choice. I will say the server we finally got was great guy and very attentive.
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March 2024 by Duane Hellier
Great place. Great food. Amazing staff. Too crowded and it could use a makeover. Everything feels isolated and the space is not laid out well. Could use a better floor plan. Yoo much wasted space.
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March 2024 by holly delucia
The food is amazing, the place is clean, and the people are nice. It's a little pricey but well worth the
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March 2024 by Mr. Music
Went to this wonderful restaurant. Got to our table one minute quicker than expected. Easier said than done. Service here was great. Staff understood our food request. When our food, bread and drinks were delivered to us, the food was excellent and exquisite. My hamburger was great, fries were great, and the milkshake was great. Will never forget this exquisite experience. Staff is kind and respectful, throughout the day. Service was excellent, food and all.
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March 2024 by Tyler Malorni
Love it but we made reservations and it took 20 mins to seat us meanwhile they’re telling walk ins it will only be 15-20 minutes also. Are the reservations fake?
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March 2024 by Jerry Allen
Always the Best!!!
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March 2024 by Kathleen Tarczon
Our party of 5 was visiting from Chicago. The restaurant was busy and we were told the wait would be approximately 30 minutes, which it was. We were taken to our seats and to say the area was totally disgusting would be putting it mildly. There was so much food and utensils under the table and all around us. We waited for a long time and nobody came to our table, while other tables seated after us were tended to. When I approached a server to ask if she knew who our server was she answered “I am. I running behind.” She then went to another table that was seated 5 - 10 minutes after us. This is when we made the decision to leave.The manager offered to seat us in the same area but with a different server, which was very kind but at the same time didn’t want to be approached by the other server. Also, the area was so disgustingly dirty we decided to dine elsewhere. We were really looking forward to this dining experience & so very disappointed as Cheesecake Factory is a big name with high expectations.
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March 2024 by B B
Enjoyed the dining experience and the food was awesome. The thing I always enjoyed was the California steak sandwich. So sad it was taken off the menu. Ended up finding another item. Hope they don’t take it off the menu.
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March 2024 by Alfonzo Fitzgerald
They wouldn't serve us until our server made it to work who was 20 minutes late to work. Once we get our order the rice was completely hard and they had the nerve to want to charge us to replace the rice. The manager giving us all kinds of excuses why the rice was the way it was and were not give a discount. And have the nerve to want a 18% tip. Nope not happening!!! I don't think I'm ever going bad there again
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March 2024 by Blessings
I have one complaint. I wish your restaurant was in Akron/Fairlawn area.Parking: Handicapped parking in front of building
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March 2024 by A C
Food was great but cheesecake was lumpy.
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March 2024 by Laura McDermott
The food is excellent! I recently had the factory salad. It was so fresh and delicious. My husband has a burger, I am not sure of the name but, he said it was good. Definitely worth the drive and worth trying. Oh I forgot, the cheese cake is out of this world! I had the lemon cheese cake and my husband had the Godiva chocolate cheesecake.
