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January 2024 by Andres Monzalvo
Called ahead of time to check stock on a Patagonia jacket, to which my wife was informed that they do not have any Patagonia jackets in stock. Decided to stop in since website showed multiple sizes and styles in stock. Found jacket I was looking for and tried to have them price match Patagonia’s website to which I was told that there is a max of 30% off price match policy. No where can I find any info about this price match policy. Very disappointed in this experience.
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January 2024 by Amy Mittinger
Many sports products, equipment, and variations. Large store. Nice location in Beachwood, OH.
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January 2024 by Darrell Watson
Huge store with excellent help. Located in retail exubia.
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December 2023 by Carl P C
Huge store big selection
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December 2023 by willie haynes
Just returning a item
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November 2023 by Jack Behm
There is no hunting equipment, only fishing stuff
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October 2023 by Ben Kolt
A waste of space.The selection of actual, function equipment is laughable.I hate this store.
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August 2023 by M J
An amazing place to wander and check out cool gear and clothing …. however the prices are way too expensive vis-a-vis Amazon and other places. My usual strategy here is I look around and check stuff out see what I like and then I scan it on the Amazon app and then end up buying it either on Amazon or somewhere else for much less money. I wish this wasn’t the case but their prices are a little bit out of control. Every once in a while, I might actually buy something here, but it is very rare these days.
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August 2023 by Steven Holland
I had a pleasant experience there. A young man named Ariel helped provide me with guidance when making a choice of shoes. I really do appreciate his patience with me.
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August 2023 by Randy Krakora
This place has every thing you need. The nicest people and very polite
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June 2023 by Aaron F.
I went in to look at running shoes. I walked around for about 8-10 minutes before anyone offered to help. I asked the FIRST person if I could look at 3 specific pairs of shoes. He brought them out and literally disappeared. I waited for him to return but he never returned. So I proceeded to find another person to "help". I asked the 2nd person if I could look at 2 more specific pairs of shoes. Instead of saying ok I will get them he said they're the exact same shoe. I told him that may be true but they are different colors and wanted to try them both on. Again he gave a very dumbfounded look and said which 2 do you want to look at? I told him again to which I got another dumbfounded expression and he said are you sure? They're the same shoe. By this time I told him if you want a sale you should listen to your customers instead of arguing with them.
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May 2023 by Rahima Williams
I’ve been in this store several times but when I go to the shoe area to shop the customer service sucks a*** they make you wait while they walk around and talk to each other and they don’t communicate with the customers, I was told that the shoe that I wanted wasn’t available in my size and the one that I had in my didn’t have a match to it… but that wasn’t true. So, guess you’ve just lost a customer… Way To Go Dick’s
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May 2023 by Dania Ross
Getting help in store is impossible. Employees just wonder around talking to each other and don’t help. When they see you they scurry away to hide in back.
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May 2023 by Irene Obuzor
Great customer service. Good selection of products i heart
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April 2023 by Avi Schultz
Horrible customer service. I asked a real question hung up on me. We called back they immediately said my full name and threatened to call the police. Horrible Service
