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January 2024 by Nanette M.
So, you guessed it! The same bad service! I Did EVERYTHING they said to do to get my principal payments processed properly and have included the "attention loan department" on front of envelope. I keep doing EVERYTHING they tell me to do and nothing is helping!!! Noticed that on December 15th they applied principal payment to my mortgage payment again. Called and they fixed their mistake but are trying to charge me $16.72 for it! Wtf!?! I'll be calling tomorrow again! I have read their payment policy and it clearly states that I can make payment by phone even though they've told me I cannot. I'm looking for a lawyer that can take this on bec I'm sure I'm not the only one. And it's stealing our money bec we aren't getting all of the benefits of a principal payment. Stay away from first national bank! Thieves!Called and spoke to same young lady I called on the 4th re their mix up again. She did everything right. It's the processors messing up my acct!!! So illegal too....the $16.72 she said is a late fee. How is there a late fee when you took my principal payment on Dec 15 and applied it to my mortgage that you pull every 1st of the month. You get caught on the 4th and have to fix your mistake and on the 8th you want to charge me a late fee!?! I'm still within my grace period of 16 days so no matter which way you look at this, IT IS NOT LATE!!! You are such a thief!!!! I wish I could get a 2.6 rate somewhere else and be done with this bank. So frustrating and disgusted.
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December 2023 by Ellie R.
A representative on the phone made a mistake which resulted in me being locked out of my online account. They admitted he screwed up. Multiple people could not undo what he did, and this included corporate executives and branch managers. While I was in the bank, complaining about what had happened, other people came in, saying the same thing happened to them. None of us were told that we could not get into our account. We discovered this when we attempted to login. This is wrong. This bank is inept and I have withdrawn all of my money.
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November 2023 by Mark S.
STAY AWAY! This bank is awful. They have poor account monitoring for fraud and awful customer service.
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April 2023 by Theresa T.
I just moved back to Pennsylvania from Florida and had to change banks because there are no Wells Fargo in PA. I picked First National because of its convenience to my home but I am VERY UNHAPPY with this joke of a bank. First of all they told me it's going to take 15 days to get my debit card in the mail but it was ordered. I went to another branch near a friend's home because I was told I could get a debit card until my actual card comes and the lady said they don't do that for new accounts. Why? In this day and age where people pay online using THEIR DEBIT CARD we kind of need one. I called customer service just now to see if my card was even shipped yet and he told me it WAS NEVER ORDERED! Are you kidding me??? I am not happy with FNB and will be finding another bank ASAP!
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March 2023 by Matt P.
Single Dad with full custody, recently lost his job! My bank account was hacked through an ebay scam. I have never been hacked before, I notified my bank ( FIRST NATIONAL BANK OF PA ) at once. Did everything they told me to, filed a police report, had my devices cleaned. Closed all my accounts. Reset all passwords etc. $2500 dollars was pulled from my account funneled through Coinbase app. That was all the money I had and my unemployment has not kicked in yet. Everyone told me not to worry that it had happened to them or someone they knew and their banks all refunded their money. Not one person from the bank reached out to me, I emailed the fraud department asking what else I could do. They never returned my emails. And they denied returning my money. They banks are insured through the government when stuff like this happens. Anyhow their reasoning was, because I had used the Coinbase app in past ( to buy small amounts of cryptocurrency) that they would not help me out. I we ( My daughter and I ) are now being evicted from our home. My car loan is through FNB, they will probably repo my car!! I have never ever been scammed or asked a bank to stand behind and protect me and my daughter! Do not trust this bank with your money or looking out for you as a customer! They only care about themselves !! You have been warned! *****My God look at their terrible reviews!! That speaks for its self!!
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March 2023 by Connor M.
I have been a customer at this bank for over 20 years, with 9 accounts. Today I will be looking for a new bank. Due to $25 of service fees on a custodial savings account. So disappointed with the lack of service I received today.
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January 2023 by Debra B.
The branch in Hummelstown is the worst!! I tried to open a checking account with my son and then apply for a car loan. I tried to do online twice. That didn't work so I went in person and was told no one could help me. I explained I tried to do it online, but it didn't work and I have several accounts there and just need to open an account or add my son to mine. The teller says "that's all fine and good, but I told you we have no one to do it and we won't for at least 3 months." I said "Okay I guess I'll find another bank, and then he replies "You go do that!" So, guess who trains their tellers to also open accounts? MEMBERS FIRST, which is a short walk away. I am now changing ALL my accounts to them. How can you walk in a bank for $1,200 cash and they say they have no one to help you open an account or add someone to an existing account?? Don't tell me this bank doesn't have management that could come in a couple hours on a Sat and take care of their customer's needs. They clearly don't care. I have no idea how this bank stays in business! They lost a long time, loyal customer because of very poorly trained staff.
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January 2023 by J. P.
I recently was the victim of fraud on my account that caused my account to be overdrawn. FNB charged me over $700+ in fees for charges I didn't even incur. I disputed the charges to the companies and they promptly refunded the money, however I am still waiting on this bank to refund the 700+ in charges that they charged on the fraudulent activity. I don't even use this account. This bank is predatory. DO NOT DO BUSINESS WITH THEM.
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October 2022 by Kayla M.
This is the worst bank I have ever dealt with. They have caused issues since I opened accounts with them. They are rude, unwilling to help, unorganized, and they will steal from you. They do not value your business and will not at least pretend they want to keep you as a customer. The app is also horribly designed and hardly ever works. Good luck if your app has issues, because customer service takes about an hour to get in contact with, just for them to not fix anything. I had to call twice in one week regarding the same problem because the first representative failed to fix the issue. They will also fail to give you basic papers containing account information when opening a new account. You have to ask for it and wait for days. It will also take a month to get your debit card or any cards you may be expecting. Then they will send the wrong one. I would NOT recommend using this bank, you are better off using any other bank in existence.
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August 2022 by John H.
They dont even deserve one star. Terrible bank to do bussiness with. Sent photos of home before beginning the process. Had unfinished ceilings. Asked up front if it would be an issue was told that as long as the home appraised for higher than the amount I was borrowing it would be a non issue. House appraised higher than amount borrowed. Move all the way to the end of the process, waiting for confirmation everything is good to set closing date. A week goes by no word and no response from the underwritter or loan officer I had spoken with prior. Finally get a call back and I'm told that they won't fund the loan because of unfinished ceilings. Loan officer gives some excuse about he didn't know they were that bad. I remind him I have an email I sent with pictures of the ceilings and his response that it's not an issue. He basically tells me there isn't anything he can do unless I can get the ceilings finished. Tell him it's not happening that I'm backing out of the deal and I'll be filing suit to recoup costs for lost time, appraisal fees and other coat I incurred. The loan officer then contacts my realtor to attempt to negotiate a deal on behalf. I call back back and inform him I'll be filing a TILA complaint and that as someone who works for a mortgage servicer I know his conduct isn't just unethical its illegal. I get a call back the next day informing me the underwritten has agreed to move forward under the original agreement. Then after closing its been a hassle every month just to pay my mortgage. They have no automated option for making payments and no online option. I can send a check and hope it actually gets there in time despite excessive delays with the postal service or I can call. When you call its at least a 30 min wait to get to a rep every single time because they are "understaffed". And their customer service ends at 6pm so I have to call on my lunch break and hope I get through in time to make my payment. On top of all of that had error processing the payment. I was never contacted and informed of this. I called when the grace period was about to expire (12 days after I made the payment) when I noticed it never came out. Was first told there was an error and when I asked why I wasn't informed I was told it wasn't actually an error the payment department was just behind, still not sure what the real story was. Requested a supervisor was sent to voice mail and never recieved a call back. Everything about my experience with them has been terrible. As soon as I'm eligible to refinance I'll be doing so even if it means a higher interest rate.
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August 2022 by Michael K.
Read the reviews, google the name! Check out the WORST bank in Pennsylvania and possibly the world! The only reason they have any customers at all is because they acquired them in a merger with Metro Bank. Do not, I repeat, DO NOT put your hard earned money in this sad excuse for a bank. Dogecoin, a mattress, or penny stocks are all safer places to to put your money than FNB.
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May 2022 by Roxceya R.
This credit card company are fraudulent fees also reps that work there still your information do not deal with this report them
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April 2022 by Evan M.
This bank is making it almost impossible for me to cancel my account. After years of having this as a locla bank, it was nothing but overdraft fees as I tried to get rid of it. No other bank does this. They don't have the option to deny charges for insufficient funds and then the overdraft fees are very high. Your account has to be exactly $0 to close (not one cent higher), however if a charge comes through like a recurring Apple charge they'll overdraft your account by $35. They actually told me I had to write a signed letter to cancel my account. It's 2022! Their excuse we are a small bank with small resources. Exaclty why I dont want this bank! If you can't do the jo being a "small bank" then I don't want the account. CLOSE MY ACCOUNT!
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March 2022 by Kelly L.
They have the worst customer service. Charge fees when they know you have money in another account. I have yet to get a call back and it's been almost a week. I should have listened to others who suggested I get out years ago. I'm leaving that bank after being with them since they took over my last bank. I will make sure my family and friends do as well.
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March 2022 by Rich R.
FNB gives banks a bad name. Like a black hole in outer space, nothing good that goes into it ever comes out of it. A friend sent to me a cashier's check, which I attempted to deposit at a real bank, who then promptly announced that they were closing my account for having been so stupid as to have brought FNB paper into their bank for depositing to a checking account. A complete waste of time and money. Please accept my apologies for giving this bank a one-star, because what they deserve is a negative 10 star. More to the point, I will always think of FNB when a bank does anyone some harm.
